[Resolved]  Reliance - Bigtv — NON REFUND OF EXCESS AMOUNT PAID FOR RENEWAL

RESPECTED/DEAR SIR
SUB:FUNCTIONING OF CUSTOMER SERVICE CELL-RELIANCE BIGTV-REG
I HAVE MY BIG TV CONNECTION AND MY SMART CARD NO:IS [protected].
BY MISTAKE ,AT THE TIME OF MY RENEWAL OF BIG TV CONNECTION ON 05/10/2009, I HAVE PAID AN AMOUNT OF RS.1328 TWICE THROUGH MY FRIEND’S CREDIT CARD.
FOR REFUND OF THE EXCESS AMOUNT OF RS.1328 I HAVE GIVEN ABOUT 16 E-MAILS TO BIGTV CUSTOMER SERVICE AND TO the Chennai nodal officer.,FOR THE PAST TWO MONTHS, I AM BEING INFORMED THAT THE EXCESS AMOUNT OF RS.1328 WILL BE REFUNDED.
SO FAR I HAVE NOT RECEIVED THE AMOUNT AND WHENEVER I ASKED CUSTOMER SERVICE THEY ARE TELLING THAT “YOUR MATTER” IS WITH THE CONCERNED DEPARTMENT AND THEY WILL DO IT.
EVEN AFTER NEARLY MORE THAN TWO MONTHS I HAVE NOT RECEIVED MY AMOUNT.
now they have cleverly stopped to respond to my recent e-mails.
SOFAR I HAVE GOOD OPINION ABOUT THE SEVICES OF RELIANCE ADA GROUP.
NOW I DONOT KNOW WHY THEIR SERVICE IS THIS MUCH DETERIORATED.

SOMETHING IS WRONG WITH BIGTV SET UP.

BY VERY MUCH WORRIED/AFFECTED BIGTV CUSTOMER
NAGAMANICKAM