[Resolved]  Reliance Digital Tv — Very bad service from Reliance Digital TV(Big TV)

Address:

Coimbatore, Tamil Nadu

Dear Sir,
Sub: Request - Regarding - long pending request - not solved still now.


I am Shanmugasundaram.A.K., My Reliance Digital TV Subscription number :[protected].

Please Spend 2 minutes and read my difficulties with your service:

Last 20 days my service was interupted due to setup Box problem.

On Feb 14 th 2011, i contact customer care for picture not continued in my broadcast area salso setup box automatically getting "ON" and "OFF". So he took as a complaint, then next day(15th feb 2011) nigth 9.45 p.m. one service person came to my home(with drunk condition), just see the STB and told "you must replace that" and gone. Also Rs. 175.00 Debited in my account, so my service was interupted.


So, 16th feb 2011 i recharged with Rs.200.00 i contact customer care and gave the request for replace my STB with cost of Rs.500.00. So my request was registered, also i requested to attend service only by Sunday only, so the technician called me on saturday, i told please come on tomorrow(27 th feb 2011), but on that day he didnt contact me, so i contact him 6 or 7 times but he not response my call.
But again Rs.175 was debited in my account.

So on that same day(27th feb 2011) and told all stories and i asked him, " why again Rs.175.00 debited in my account?", he replied me " you service request was closed, but we are wrongly debited that amount in your account. So now take as a request for refund activities, that amount will be refunded within 48 hours, So i was wait up to 72 hours, but my amount was not refunded(still now not refunded and no broadcast).

So, everyday 2 or 3 times i has contacted to customer care, but they were gave me same reply, " it will berefunded soon", but today date as 03.03.2011. But still not any satisfied action from Reliance digital TV.
So, again today evening(03.03.2011) i contact customer care, and explain all stories with that executive(ms/mrs Nithya). She again registered two service request one for refund that Rs.175 to my account and another one for replacing my STB with cost of Rs.500 only. Also she promised me my money will be refunded within 24 Hrs.

So, still i am waiting for your valid service for me.


Some problems in local service persons for spoiling the Good will of Digital TV:

1. Always they are asking money on hand after service, but customer care executives told dont't give money with them, only pay by recharge. So what can i do now?

2. I need replace my STB by only cost of Rs500.00, but that local technician told they have only Rs1300.00 woth STB also they need money onhand oafter service, now also wat can i do?



Please take necessary actions for solve my all problem, also pl answer my above questions.


My Address,
With Regards No.3/287, Kumar Nagar,
A.K.Shanmugasundaram (vettaikaran kuttai),
Sub:[protected] Kaniyur, Karumathampatti(po),
Contact Number: [protected] Coimbatore, Tamilnadu.
Pin Code: 641 659.