[Resolved] Reliance Digital Tv — ERROR 102

rohanshinde215

from Karad, Maharashtra

Address:

Raigad, Maharashtra

I am Customer of Your Reliance Big TV My Smart Card no[protected] Mr Shinde M [protected], [protected] I facing Error 400 on 18 /10/2013 so I Change my Setofbox on 20/10/2013 Then I facing Problem Error 102 they told we will solve Tomorrow then whenever I called They told we will do it Tomorrow now they said Wait for 4 days we will solve with in 4 days now your 4 days is over so again I called they again told Tomorrow. they told we already send your compliant to nodal office your office which don;t have your contact no I feel really bad about the type of service you are getting from such a reputable company which gives the service like this which does not give the customer satisfactory service. the company gives very third class facility. I Request Give me my money Back or Solve it today

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Dear Rohan, This is with reference to your e-mail dated October 24, 2013 for your Reliance Digital TV Smart Card number 200523557183, regarding Set Top Box and pairing issue. We regret the inconvenience. We tried to contact you on 9271880750 today; however, we were unable to reach you As checked in our records, the Set Top Box is replaced and also the pairing issue is resolved. We have updated and paired the correct Set Top Box ID SHWSTC190009054 against to your Smart Card number. Once pairing is done respective Smart Card will work with corresponding paired Set Top Box. If Smart card inserted in a different Set Top Box then service will not work. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care.

Verified Support

Oct 25, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Verified Support

Oct 28, 2013

Reliance BigTV Customer Care's response Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care