Dear Sir/Madam,
I am Nirakar Mallick from Cuttack. Ph:[protected].
I had purchased some shirts and jean based on the ndependence offer from reliance trends Cuttack. One shirt of Puzeria brand was very long as this was 39 size. So i wanted to exchange this shirt with another shirt. I had discussed with customer care and one lady of customer care told me to by any product as offer is going on.....
After collecting one shirt from different brand, another person in customer care executive charged full price of this item. In the mean time they entered in the system and told me not possible and you have to pay that even for same item..
I paid full price with lots of argument, they harrased me like this and waste my lots of time. This is not at all good in customer service....
They are not trend to deal with customer and not interacting each other about the policy of the product sale.
I am requiesting you to, please listen my complain and treat as urgent.
It would not be happened in any other store as happened in this store. I have lost my faith with reliance also. This negative message will go to others................if you will not listen this......... Was this information helpful? | 
Myself along with my husband, visited your retail outlet at Imperial Centre, M.G.Road, Ernakulam, Kochi, today, (26/01/2013), at about 5 pm, and spent there about 2 Hours to select some dress materials coasting around Rs.4500/-. The staff at the Bill Counter after removing the security tags attached to the materials and preparing the bill suggested that we would be benefited more out of the Republic day offer, if we could purchase some more materials for around Rs. 3500/-. So we went to select some more materials after keeping the articles selected already with the custody of the counter staff. On our return after selecting further materials, there was a long queue before the bill counter. After standing at that long queue we handed over the materials to the staff for billing along with the articles we had kept there. Then it was informed to us that the materials already kept were missing. The staff members made thorough search there but of no avail. It was quite surprising to us that the things under the custody of the counter staff were missing. Therefore we have to leave the shop without purchasing anything even though we had to spend about three and a half hours at your outlet. There is little chance for issuing the things to another customer as nobody would be ready to pay for the things collected by us suiting to our requirements. Therefore it is suspected that the materials might have been taken out of the showroom with the help and connivance of somebody else, since the security tags of the same have already been removed. We would like to bring this to your attention to improve the system for customer care and also to have a review on the prevailing arrangements for the show room security so as to seal the loopholes if any.
Even though we have not spent a single penny at your outlet, the time that was spoiled there is of immense value for us, for which how are you going to compensate us?
- Latha [protected]@yahoo.com