Sony India Complaints & Reviews

I have purchased Sonyericsson mobile model W580i Boulevard Black on[protected] vide Recpt no.924 from M/s Anupam Electronics, Visakhapatnam(Ph.No.[protected]: mobile no.[protected])for Rs.10, 100/-. Right from its purchase to my dismay different types of problems were arised.(1) Within one month, suddenly problem arised and no display existed.Immediately rushed to service centre wherein it was informed due to mother board problem it happened and after keeping more than 15 days got it repaired. (2) After one month suddenly display hanged and when presented in service centre, it was informed that the problem is due to Software problem.(3)Again after some more days the same problem of display hanging was evolved and got it repaired in the service centre. Again in September the same problem existed and again went to service centre to handover the piece while it was raining duly covering with hankey. Your service centre person after check told no this time problem was arised in motherboard and it is beyond repairable and it may cost more than R.8000/-. on hearing this i shocked and have no words to speak.The original cost itself is Rs.10000/- whereas for repair it costs around Rs.8000/- which is so exhorbitant and laudable. A well reputed company like Sonyericsson supply such type of products really it is unbelievable and undecorous to the image of this highly reputable company. With this persistant problem i have vexed as your service centre persons expressed their inability to get it repaired without cost eventhough in WARRANTY period, I have no other alternative except to seek justice in the consumer court for the mental worry i got due the heavy loss of Rs.10, 100/- if personal attention is not paid to my grievance immediately. Hope an early remedial action may be taken to resolve my problem for which i shall be thankful.

Dear Sir,
I purchased Soney Ericsion W350i. i am not happy with your services even your services center. in your W350i have FM sound problem. FM radio sound is too low, even you are on FM radio in speaker thenafter sound volume is too low i visited in your authorized sales person & services center, they are asking that this is the manufacturing problem.
Now you people tell me what should I do, if sony Ericsion made that kind of fault in manufacturing than what is difference between local phone & sony ericsion. Both companies are similar in fact local made mobile phone is cheaper rather than sony ericsion. FM speaker sound quality is not good.

If you have any solution for my problem please tell me


Kindly do needful ASAP

Thanks & Regards

Pradeep Kumar Joshi

I am Madhur Khosla and i stay in noida.I had purchase my sony w910i on 24 august 2008.A few days later i discovered that the phone is getting restarted whenever i press 9.I got my cell replaced on 12 September 2008.I am getting the same problem in the new cell .I want this model to be replaced by another model as i am not satisfied with this.I also went to the sony ericsson service centre and the executive is telling me that they wont replace it now.I want you to take an immediate action or else ill file a case against sony ericsson.

Dear Sir/Madam,
With regrets i am sending this mail. On 02/07/2008 i have purchased Sony Ericsson W580i by paying Rs.10, 659/- as a gift to my wife from Sangeetha's Jayanagar B'lore. (Invoice No-SI/JNR/6113).
Handset had a problem (Camera not working) it was handed over to Sangeetha's for necessary rectification on 20/07/08. After Two days i Recd back from sangeetha stating that Software problem & got it rectified from Jayanagar Service Point. After 35 days, the corner of LCD panel a small black dot appeared & started increasing (Please note i had covered with hard Plastic case to avoid abbration and scratches on handset) my wife approached Sangeethas regarding the same inturn sangeethas booked this handset to jayanagar Service point, and requested me to approach one Mr.Ravi kumar at Service point, JNR. I approached him, and he requested to produce purchase bill to consider on FOC Basis. Next day i approached along with purchase bill but one Mr.Mahaveer refused and said handset has been abused & LCD Replace will be done on chargeable basis. I requested company Official Mr.Manjunath over phone & tried to convence him that its not a abused one & moreover handset covered with plastic case was intact, inspite of my repeated request to them but they refused to do it on FOC Basis. I was forced to pay LCD charges Rs.1440(CR NO-2286 dt 18/09/08). Further hand set started Malfunctioning (Speaker & Volume control was not working). On 20/09/08 again rebooked for the same problem (Invoice no-1880), Till date We have not received the handset Stating that parts are not available etc., But 5 days back got a call from service point stating that Service charges will be Rs.950/-+ has to be paid. Again i approached Mr.Manjunath stating that its uner warranty, then Mr.Manjunath informed that it will be done on FOC Basis, but service point is refusing to consider on FOC. Also to harase service point people calling my wife that handset is ready for delivery, when she approached service point they have asked to again come after 3 dyas as handset not ready. (Twise they have called like this just to trouble her, please note my wife is working women, she has to apply leave & visit service point)
Under the above circumstances i am constrained to approach Consumer Forum as Company has supplied a defective peice & charged Unneccesarily Rs.1440/- towards LCD Replacement.
Under the above circumstance i request company to replace the Handset with Newone and refund Rs.1440/- (paid towards LCD Replacement) & Rs.2500/- towards the herasement to my wife.

Expecting an early reply.


With Regards,

C.V.Vijayakumar

Dera sir,

we had given our sony errecsion set K750I for repairing at rourkel authorzies sony errecsson center (case ID 20R[protected] on dated[protected]. last one the set was given for joystick problem & key pad problem (1, 2, 3 keys not working) with battery BST-37 for repairing. Still the set was not complitely repaired & no responsed from service center. The behavier of the service center manger also not tolarable.

sony errecsson local service center (M/s spiral technology)contact no:[protected].
Contact manager Mr.Khuntia's Mobile No:- +91 [protected].

As per Mr.Khuntia this M/s spiral technology is there authorizes sony erecsson mobile repairing center. please confim us the same also.

Also for your information the warrenty laps withen the repairing period of one month.

Also they are not response to our call & delivery date also confirm.

please look into the matter as soon as possible.

thanks

And Best Regards,

Sarvesh Pandey.

contact no :- +91 [protected].

Address : Panposh, Banglatoly, near P.W.D office, rourkela.

sir,
i purchase w350i mobile phone on[protected]. The shopkeeper told to me that in this model all feature like FM, mp3, video recording, photo capturing etc are available but I found that video recording is not available in this set. I complaint to the shopkeeper regarding this. He assuared me that this facility will be introduced very shortly and company inform you directly but after more than one month I didn't received any information regarding this. So please tell me leatest information .
thankyou.

I'm Shubhangi Revankar, While in Office my Sony Erricon w700i silver colour mobile thefted by some body from the Locker. Unfortunately i did not note down IEMI no, i have no other sources to help me except u!
PLease help me, it's a very new, i bought it before 10 months only.
Please help me sir.

Your name:Shubhangi Revankar
Address: Ammu Apartment, flat no 6, mhasoba maidan, near sindhigate, kalyan-west- 421301
Phone model: Sony Ericsson W700i
Make:Sony Ericsson W700i

Last used No.: [protected]
E-mail for communication: [protected]@yahoo.co.in
Missed date: 03/10/2008
IMEI No.: na Please help me sir
I never forget your help,

Thanks
Shubhangi Revankar
[protected]

hi, this is prateek kapoor from new delhi
i bought a Sony Vaio Laptop, Model No. - VGN-C25G/B on 3rd july 2007. As soon as the warranty expired on 3rd july 2008, most of the parts of the laptop have stopped functioning or are malfunctioned, including the battery, the memory card reader, parts of the motherboard, the LCD screen, .etc. among others.
i bought the laptop for Rs. 62, 500 & now just after few months of the warranty expire the service people are giving me an estimate of around Rs. 47, 000 that too after discounts.
Is this fair that an internationally accclaimed brand like Sony has its customers fooled around just because they trust on the brand name. Not one but almost all the parts of the laptop, as mentioned above, starts malfunctioning just after the warranty expiring is not expected by the consumers. this is a break of trust on the company's part & it should compensate me on that. I want my laptop to be in a perfectly working condition. please help me out.

I bought a mobile phone of Sony Ericsson W580i from The Mobile Store (Siliguri, West Bengal) in June 2008. After couple of months I found the handset defective. The camera picture was not saving. I took the matter of complaint to the The Mobile Store on the very next day. They suggested me visit the authorised service centre at Siliguri. I went to Cell Solutions and registered my complaint . They took my mobile phone on 29.08.2008 and after a few days conveyed me that the set needed to be sent to Kolkata for repairing on 29.08.2008. The set I received on 01.10.2008 where I found the camera picture was saving and informed that the original PCB(Mother Board) of handset been replaced and I have been provided a new IMEI No.Unfortunately having stepped out of authorized service centre I found the handset again giving disturbance. This time in the form of background noise while calling (incoming and outgoing).
On 02.10.2008 I revisited the authorised service centre (CELL SOLUTIONS, SILIGURI) and submitted the complaint and again they sent the my handset to Kolkata.

I dont know how long i have to hang on to get my handset back in proper functioning condition.

Only thing I can say about Sony Ericsson is there is a gulf of dissonance factor I have experienced and another thing I am still not sure whether my complaint would be paid heed to or not.

CASE ID-E3WS[protected]
NEW CASE ID-E3WS[protected]
CELL SOLUTIONS SILIGURI WEST BENGAL

I have purchased this mobile 1 day back and now it's camera not working .I have given it for repair at Sony authorised service center. i'm going 4pm in frieday[protected]. Service center people are saying that you came monday satrday and sunday our shope is closed. i purcased soy ericsson w660i in las one ago (date[protected] and i faced camera problem next day (Date[protected]
My Phone is in Warranty period
This product is having lots of problem after one day.

do somthing plz

with regards
Harmeet Singh
ph +91-[protected]
ludhiana (india)

its very bad to say. i bought this product on 05.03.08. out going voice is not heard to recipient. my friend and my relative also face this problem who uses same sony ericsson.

Hello,
I am using W580i, which was bought in December'07 developed some problem sometime in July'08( well within the warranty period). I had submitted the phone to the Sony Ericsson service center( Ghatkopar(w) Shreyas) on 22th July. I was informed that there is a problem in main board so it will take about 12-15 days, however i got the phone back after 1 month on 20th Aug. Sadly when i rechecked and tried to switch the phone on, it refused to start. I went to same service center again on 26th Aug and inquired about the same.I was then informed that there is a problem with the LCD (display) and it would take a further 12-15 days. I tried to find out about why the issue was not resolved at that point but i failed to get an answer. So i had to submit the cell again. I called to service center after 15 days but they said there is a parts shortage in market for this model so it will take some time.I have called the Sony Ericsson customer care and emailed them about the same problem but i failed to get any further information other than being asked to wait. Again the delivery of the phone was decided 1month later, on 20th Sep. But now, the slider of phone was not opening properly.I was asked by the say Service centre to keep the phone and that they would talk to the company about a hinge assembly and get it arranged within 3-4 days. However the problems did not end there.When i switched the phone on it had developed a new problem.I found that it was showing no network coverage. It was not a Network issue at my place since i could get network on a different phone.I spoke to the same service center again and was asked to resubmit the phone.On the scheduled day of collection, 26th Sep, i was informed that there is again a problem in hinge assembly and main board. On further questioning them i did not get a straight answer. They told me that submit the phone once more. Now we will send this request on high priority and you will get your cell in 5 days but i am still awaiting for my cell.

Each time i try to talk to the Service centre, they direct me to the Customer care and the customer care send me back to the service centre.

The problem is not with my phone alone. Another friend with a w580i has faced the exact same problem and his phone had been into repairing for around 6 months.

I have been patient enough. I do not know what to do.When i asked if i could get a replacement, i was brushed off saying there is no such thing as a replacement as it could be done only after the first month of purchase.

I don't know how else to make my grievance known except to mail you as you would be my last hope.

Could you kindly look into the matter?
Below is the address and contact number of the Serviice centre furnished.

D.M.Telesystems,
Shop no. 8, Janavi Apartments, Opp. Shreyas cenima,
L.B.S. Marg,
Ghatkopar (west)
Mumbai - 400086.
Contact no:[protected]

Kindly keep me updated.

Thanks and regards,
Ajay Bandil.

This is for INDIAN IDOL- Auditions

The auditions are now aired on tv held in different cities Across india. If any candidate got rejected or voice of any candidate is not good, The judges simply humiliate them as seen on TV. They have no right to humiliate them, They can simply accept or reject the candidates. Its simple. why there is need for humiliate them, its only because of gaining the TRP and number of audiences. It should be stopped now and in further INDIAN IDOL Auditions and if there it should not be aired on Television

What are your suggestions. All are requested to reply through this column

Nitin kapoor

I called up to customer care for many time infact I sent the mail also to sony ercisson email id but I didnt got any responnse.Infact I had two complaint nos 72203048 & 72219991.

Please help me I am fed up with the services of Sony Ericsson.

I purchased a DSC P200 Digital Camera( Serial No 2655002) From UDAY SONY DIGITAL STORE( A Division of Karthik Business Machne), #35 MAHATMA GANDHI ROAD, BANGALORE on 06/03/2006. This Product has 3 year warranty on it.
On23rd August, I found that lens of the camera got stuck, set was not powering ON and I took it to the Sony service centre at INDIRANAGAR, Bangalore branch on 25th August 2008. They gave me the job card number ( Log Information[protected] and said that someone will call up at the number provided within 48 hours. They called up after 72 hours and said that it cannot be repaired as the MAIN BOARD is corroded and the replacement cost of this board is more than Rs.10000 approx.. Hence, it is not feasible to repair.
Hearing this, I asked them that the Set is still under warranty, they said that they will look into the matter. I spoke to Indiranagar service branch and dissatisfied with his answers, I came out. After talking to their Customer Care number several times, I got fed up as every time I had to explain all the executives about the problem and I wanted to have word with some Technical person or some body responsible in their organization. Finally, I got a call from their side and they still repeat the same word " Board is corroded" and they are saying that it doesn't come under warranty. I asked for the image of the corroded board so that I can proceed further, they were not having any reply. Still my faulty Digital Camera is with them.

Following are my concerns:
Since the Camera is held with them, they may do some nasty thing to prove that the Board is corroded. As I asked for the image and they haven't given me.
If the Set is under warranty, it is their responsibility to either repair / replace the Board.
As the replacement cost is high, they would be trying all the possibility to proof that the warranty is void.
In this regard, What is the genuinity of the service centre that they will not follow any sort of malpractice. Also I had heard that whenever the cost of replacement/repair goes high they try all the unethical means.
Also I have asked for the image of corroded board, which they are yet to provide.
How am I going to get the repair/replacement for my Camera?
Customer care doesn't provide me the information which I seek, they always try to put you on hold and later on say that they will arrange a callback, which was not done earlier.

Please takeup this matter, awaiting response.
Ashish

This is to inform u that I purchased a sony vaio laptop being model No.SONYVAIO VGN CR236/W serial No.SOI[protected] and also two years extended warranty from Computer World (Balaji Computers), Kolkata, 4, Ganesh Chandra Avenue, Ground floor, Kolkata-700013 on March 4, 2008. They are giving me assurance that they have sent all the documents alongwith the filled up forms to sonyindia but they did not receive the extended warranty from sonyindia till date. You are requested to inform me about the status of my application. My email address is [protected]@indiatimes.com
Thanking u.
Date: May 31, 2008 Yours truly
Sukanta Chakrabarty, Advocate
High Court at Calcutta, 4/3K/36 Ho Chi Min
Sarani, Sarsuna Housing Scheme, Phase-II,
Kollkata-700061, Mobile-[protected]

I bought sony ericsson k530i this march and the painting around the display screen is just ripping off like a nail polish within 6 months. and now the painting is almost gone and looks like a ugly, fake one. Is this the standard of sony ericsson India mobiles? or sony ericsson as a whole? my IEMI no. is[protected] which is still under warranty and 6mnths old. When I called customer care, they say the painting does not cover under warranty. Who can ask this...they simply say the paintings does not come under warranty.
name: karthik
ct. no [protected]
IEMI no.[protected]

Hi,
Sony Ericsson Service center (Salora International, HSR Layout, Bangalore) are worst service providers, They dont know in and out of the mobile and simply make you wait. They will take min 1 and half month to repair a mobile and you have visit their shop atleast 5-6 times and everytime u have to wait atleast 1 hour just to know that ur mobile is not repaired. If you loose your patience and talk bit loudly they will say that they are not afraid of anybody. They work like government ofiice employees. I dont still understand why Sony Ericsson pays for these guys and what would be the future of the company if it continues like that.

Dear Sir,

Pl.note that i am using the Sony Ericsson mobile model T650i which is under warranty, as i am facing a problem in my mobile, I have given my mobile for the repairing in authorized service centre of Sony Ericsson at M/s.Technic - Bodak dev (Phone No.[protected] on 09.09.2008 vide Service complain no.SE[protected].Their service centre has identified the problem of to replacing the Loud Speaker and Display.

After following up with their service centre, i have got the mobile number of Mr.Samsun who is taking care of required parts from Sony Ericsson at Ahmedabad.

On 13.09.2008 i was told by Mr. Samsun that the parts have been dispatched from chennai and the same is being confirm by Mr. Samsun ( Mobile No.[protected]) and Mr.Shelva ( Mobile no.[protected]).

On 16th Sep. i was told that parts was to dispatched from chennai will now be dispatched from mumbai and will be received on 18th Sept.08.

Also pl.note that I have logged in a complain to the customer service centre of Sony Ericsson vide the complain number SE-750/4233 dated 17.09.2008 and they have told me that they will come with the solution in 24 working hours i.e. 2 days from 17.09.2008 but sorry to say no reply from the company also.

On 19th September i have called up to Mr.Basav ( Mobile No.[protected]) and he assured me that the parts will be dispatched today from mumbai and i will get my mobile on 20th Sept. 2008.

Today i have called up to Mr.Basav and Mr.Samsun and they are again giving me the reply that since their mumbai office could not delivered the parts today, now i will get my mobile either on Monday or on Tuesday.

Sir, i am working in a sales oriented organization and because of non availability of mobile i am losing my daily business.

Also pl.note that as requested by their authorised service frenchisee Mr.Ketan he has given me the mobile back for temporary usiage purposes but still one spare parts of Display is not yet recived from their mumbai office which was courier on 19.09.2008.

This is really disgusting that for repairing the mobile, company is taking so much of time to arrange the spare parts.

Also pl.note that even if the mobile is under warranty period company employee is always extending the date on which the mobile to be received.

Sanjay Shah

Mobile No.[protected]

sir,
i have brough Sony ericsion W910i on 23 06 08 at Wave tel velachery, ch 31.

after three month i face problem with cell and approch the wavetell on manager Mr rajkumar on 14 09 08, he told that speaker need replcement it will take hardly one week time and taken cell for srvice and asked me to come and collect the cell next sunday (21 09 08 ).

when i contact him through phone on 21 09 08 he told me that my cell will be get ready by tommorow 22 09 08 .

on 22 09 08, i approach the Waveltel by 10:30 am, that time Mr Raj kumar told to come by Evening, when i approach him by 04:00 pm he agin asked me to come by 07:0o pm. ay 07:00 pm he told me due to non aviulabilty of spares we are not bale to repair my cell and asked me to come after one week.

i do know what to do, i ma totaly feedup with this Wave tel dealer.

pl help me and give me feed back my cell phone no [protected] & [protected]