[Resolved]  Sachin Travels, Mumbai — Complaint about accommodation

Address:

Mumbai Suburban, Maharashtra

We have booked SM1 - Simla Kulu Manali tour (25/05/2012 to 02/06/2012) for my brother & his wife from Sachin Travels head office, Dadar ,Mumbai.
His tour is still on. Sachin travel allotted Hotel Royal Park, Manali to my brother. Hotel is so bad and staff is horrible. My brother stay in room no. 132 at 1ts floor. Today around 12:30 to 13:00 a,m. my brother observed that one of the person trying to look inside from top window which is close to Gallery. When my brother shouted person jumped from the gallery and escaped.
When this issue highlighted to hotel authority they denied for the such incident. My brother found one big ladder near to his room gallery.

Issue also highlighted to Tour Manger. In the night only hotel is change. This incident is horrible and we don't know whether we are secure to travel with Sachin travels.

Today at 2 a.m. i have written mail to Sachin travels also trying since morning to contact responsible members of Sachin travels ( Mumbai office) but nothing is happening.