All customers,
Please take care while placing orders with Sahara Packers.
Quote/Packing
They do not send the person who take quote while packing, the packing groups brings very little packaging material and claims that there are more material than the quoted stuff. Later on the quote guy calls and demands more money.
Loading/Transport
They promise all the transportation is done by Sahara. But later on they contract crappy trucks - contamintaed and damaged floor. I had to fight tooth and nails to stop them loading my stuff in such bad conditions.
Delivery
This is the trickiest area - they says the items will be delivered by Sahara truck and personnel. Please take care. They have trans-loaded my stuff on a contracted truck on the way. I ca tell, this extremely risky act. The new guys have no connection with Sahara and and the customers. In case of loss or theft you have lost the entire stuff. No where to go!!!
Contacts.
They do not give proper contacts of the drivers - because they are not sahara employees!!! You try to call Sahara for delivery status - suddenly nobody is responsible - call this guy or that guy, I was on leave just joined, everybody out office, I am the secreatary etc etc.
Tips and Overcharge
After packing the guys cut a sorry face and demands heavy tips. They moan about poor salary, heavy work etc and you obligue.
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I had shifted half of my household items from Chennai to Mumbai in August 2008 and the remaining half I had asked Sahara Packers (Represented by Rajesh - [protected]) to put in storage as I wanted to keep it in my house in Chennai itself.
The delivery to Mumbai was delivered on time and without damage though with a few irregularities
1) The driver calls to tell me that I have to pay octroi for the car which they were driving in. When I said I will come down to sort it out they delivered it without a murmur. What if i didnt know the law.
2) When the truck reached mumbai, the driver calls to say that I have to pay octroi for my two wheelers, I ask them to get me the receipts which they dont and still demands the money that they allegedly paid as bribe to avoid paying octroi. is this a Sahara prescribed practice.
These two incidents alone constitutes of attempts to cheat by your employees.
The delivery to Chennai was also done on time without any damage but again with a small irregularity
1) There was two gas cylinders one-full and the another empty. The empty one was delivered where as the other one was not. When I discovered the missing cylinder your staff had the audacity to tell me that they were using the cylinder and will deliver it asap. I have been following up on a weekly basis with Mr Rajesh who always promises to deliver it within a day but has not delivered it till now.
I had to change all tyres (5) of my car. I attributed that to wear and tear but today I wonder if your employees has changed all the tyres with old ones. Now Iam not sure if your employees has not pilfered from the rest of my cargo.