[Resolved] Samsung Refrigerator — replacing compressor | |
I have purchased samsung double door fridge om Jainson Madurai in the year 2005,when we bought the fridge they have told warranty for compressor is 5 year my fridge warranty still available,My fridge has problem of having getting cool i mad compliant to the samsung service last july''2009 after following for 2 week one person from the service come to my home in the night he checked and said timer has problem i said no problem change it this also taken another 2 week to bring to fix it,The day service person came he mentioned its not a timer fault its a fault of compressor he asked me do i have got still warranty on the compressor i said yes i even showed the warranty card also he said they will come and fix with the new one.This also agian 2 week to give feedback and after following on several ocassion the service person said i have to pay Rs 1100/ for the gas and labour i said okay.Currently i am staying with my family outside India my mother in law and my sister in law till date they are following the service person by the name Senthil Kumar he promise within 2 days he will send the person and correct the issue more than 3 times i have made istd call from where i am currently staying the person promise me and with the same reason.My home town is in Ramanathapuram District and my village name is Vedalai.The samsung service centre locatted in Ramanthapuram town at Bharathinagar,i have spend more the charge.I look forward the message with good answer. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
our samsung fridge is only 2 year old and now thw compressor is not working. its getting heated up. fridge is not cooling.
we made complain to company a guy came and said to sold him back for rs 2000 or replace the compressor by 2600.
Please suggest
Shivani
[protected]
we made complain to company a guy came and said to sold him back for rs 2000 or replace the compressor by 2600.
Please suggest
Shivani
[protected]
I change/replace my old compressor with new compressor of my samsung double door refrigerator on dated 09/02/2012 from samsung authorised service centre cool desert behind chung fa restaurant opp.hanumaan mandir pandri road new shanti nagar raipur (c.g.) 492001 phone :[protected] and paid rs. 4800/- cash receipt no. 547 dated 09/02/2012. I launched one complain on dated 04/12/2012 ref. no. [protected] to call samsung toll free no. [protected] after launching complain one company representative came to my home on dated 05/12/2012 and said compressor problem i said to him about privious repair and replace new compressor but he said to me your compressor is out of warranty/gaurentee so you pay for all fault and again pay for new compressor
Good Afternoon Mr. Shashank Srivastava
Thanks for your immediate and prompt reply, but not satisfied with your reasoning.
This is the first communication received from Samsung and I haven't received any other communication.
As I told you I have the original warranty card with your dealer stamp and the credit card statement for the proof of purchase on that date.I attach the same for your reference. It means you don't trust your dealer as well as customer. Chellamani & Co supposed to be one of your biggest dealer in Chennai having many branches in Chennai.
Moreover warranty conditions or warranty information on your website doesn't stipulate to keep the bill copy or submit bill copy for any replacement.
I trust you would appreciate and do the need full to set right my fridge immediately.
Thanks
Selvam
Refrigerator
product Info
Product Warranty Period Part Not Covered
Refrigerator Comprehensive - 1 Year
Compressor - 5 Years Plastic / Glassware / Bulb / Tube
This warranty is confined to the first purchaser of the product only.
Repair or replacement will be carried out through the Company's Service Centres (Refer the list) or it's Authorised Service Centres or it's Dealer's Service Centres.
For units installed beyond the municipal limits of the jurisdiction of the authorised service centre/company's service centre/authorised dealer's service centre, all expenses incurred in collection the unit or part/s thereof from the company's service centre/authorised service centre/authorised dealer's service centre, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the customer.
In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
The company or it's authorised service centre/ service dealer, reserves the right to retain any part/s or component/s replaced at it's discretion in the event of a defect noticed in the equipment during the warranty period.
Any change of address shall be intimated to concerned service centre for continuation of warranty. 6b. Warranty for the unexpired period shall continue after the product is inspected by the concerned service centre and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection, as applicable. 6c. In case of any transit damage, the product shall be repaired by the concerned service centre on charges and warranty for unexpired period to continue.
The warranty does not cover demonstration/ installation of the product purchased.
The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be detective.
Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Centre.
The concerned Service Centre will advise the customer whether to effect the repair at site or its Service Centre.
Any part/s of the system replaced by the company at it's discretion shall be with a functionally operative part.
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:
The warranty card is not duly filled and mailed back to the service centre for registration by the purchaser.
The completed warranty card is not presented to authorised personnel at the time of repair.
The product is not purchased from an Authorised SAMSUNG dealer.
The product is not used according to instructions given in the instruction manual.
Defects caused by improper use as determined by the company personnel.
Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set.
Installation/ repair work is carried out by persons/agency other than authorised by the company.
Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
The original serial number is removed, obliterated or altered from the machine or cabinet.
Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or purchaser's residence.
Thanks for your immediate and prompt reply, but not satisfied with your reasoning.
This is the first communication received from Samsung and I haven't received any other communication.
As I told you I have the original warranty card with your dealer stamp and the credit card statement for the proof of purchase on that date.I attach the same for your reference. It means you don't trust your dealer as well as customer. Chellamani & Co supposed to be one of your biggest dealer in Chennai having many branches in Chennai.
Moreover warranty conditions or warranty information on your website doesn't stipulate to keep the bill copy or submit bill copy for any replacement.
I trust you would appreciate and do the need full to set right my fridge immediately.
Thanks
Selvam
Refrigerator
product Info
Product Warranty Period Part Not Covered
Refrigerator Comprehensive - 1 Year
Compressor - 5 Years Plastic / Glassware / Bulb / Tube
This warranty is confined to the first purchaser of the product only.
Repair or replacement will be carried out through the Company's Service Centres (Refer the list) or it's Authorised Service Centres or it's Dealer's Service Centres.
For units installed beyond the municipal limits of the jurisdiction of the authorised service centre/company's service centre/authorised dealer's service centre, all expenses incurred in collection the unit or part/s thereof from the company's service centre/authorised service centre/authorised dealer's service centre, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the customer.
In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
The company or it's authorised service centre/ service dealer, reserves the right to retain any part/s or component/s replaced at it's discretion in the event of a defect noticed in the equipment during the warranty period.
Any change of address shall be intimated to concerned service centre for continuation of warranty. 6b. Warranty for the unexpired period shall continue after the product is inspected by the concerned service centre and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection, as applicable. 6c. In case of any transit damage, the product shall be repaired by the concerned service centre on charges and warranty for unexpired period to continue.
The warranty does not cover demonstration/ installation of the product purchased.
The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be detective.
Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Centre.
The concerned Service Centre will advise the customer whether to effect the repair at site or its Service Centre.
Any part/s of the system replaced by the company at it's discretion shall be with a functionally operative part.
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:
The warranty card is not duly filled and mailed back to the service centre for registration by the purchaser.
The completed warranty card is not presented to authorised personnel at the time of repair.
The product is not purchased from an Authorised SAMSUNG dealer.
The product is not used according to instructions given in the instruction manual.
Defects caused by improper use as determined by the company personnel.
Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set.
Installation/ repair work is carried out by persons/agency other than authorised by the company.
Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
The original serial number is removed, obliterated or altered from the machine or cabinet.
Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or purchaser's residence.
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+91 89 3993 9899 [Customer Care]
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Lesson no. 1. Do not by Samsung Regrigerators - they are bad. The service fellow came and first said the board is bad and need to be replaced.
After prolonged questioning and re examination, the final reson for break down is due to compresser breaking down.
Compressors should last for 10 to 15 years.
Why they break down just after warranty period expires - because of poor workmanship involved.
Hence Lessor no. 2. Do not buy Samsung Refrigirators.
And the final lession agian is DO NOT BUY SAMSAUNG REFRIGIRATORS.