Samsung India Complaints & Reviews

sir,
i got a samsung guru e1410 mobile as a bday gift from my sister on may month this year,after one month the phone started getting switch off automatically.then i gave to a service centre in trivandrum they told its the problem of software they try to reload that and said that its not accepting the software after one moth they told they vil send the fone to cochin to repair,again it tuk one month now they are telling its board is having the complaint and the fone is send to bangalore,its unfortunate to see that a reputed firm like samsung is having poor service and the time delay they are causing.kindly give me a feed back about wat shud i do to get my mobile back as soon as posssible

In just a matter of about 2 yrs from the purchase of the cell phone have serviced it for nearly 3 times at a period gap of 6-8 month and every time the problem is with the slider belt. Have nearly spent an additional Rs.1500 on the cell phone. And a new service always cost me Rs.700 for changing the slider belt. I just cant understand is it our fault that there slider belt get fault with a span of 6 months. Is there a solution to this. Am really fed of of servicing the mobile

SIR, I HAVE PURCHASED A SAMSUNG S3500 PHONE TWO MONTHS AGO. I AM GETTING A LOT OF PROBLEMS IN IT.IT IS NOT ABLE TO READ THE MEMORY CARD.SO I SUFFER A LOT OF PROBLEMS USING IT.MY TWO FRIENDS HAVE ALSO TAKEN THIS AND THEY ARE HAVING THE SAME PROBLEM.SO I ANT YOU TO SOLVE THIS PROBLEM AS I AM A STUDENT AND HAS TAKEN THE PHONE WITH LOT OF HOPE AND EXPECTATIONS.IF NOT PLEASE REPLACE MY PHONE WITH A NEW PHONE.. IF YOU WILL NOT REPLACE IT ,THERE WOULD BE A BLAME ON YOU AS YOU ARE A MULTINATIONAL COMPANY. I HOPE YOU WILL REPLY VERY EARLY AND HELP INTO MY PROBLEM.

The Vice President
Samsung India Limited
Nehru Place
New Delhi – 110 019

Dear Sir,

This is with reference to complaint number [protected] dated 26 Sep 09 I have registered with the customer care of Samsung India Ltd.

I had purchased fully automatic washing machine Silver Nano, model no.WA82HAG with the capacity of 6.2kg from a Samsung authorized outlet in Chennai on 4 October 2006 (original bills and receipts are safely kept with me). I am sorry to state that it is not even three years that I purchased this machine and the machine has crumbled down because of multiple and heavy layers of rust in the body and base of the machine.

A representative from your company had visited my house on 26 September 2009 (on the date) against the aforesaid complaint number. I had a word with Mr Varun, a customer care executive also. But none of them could provide me with a justified answer. Nevertheless I was informed that this model’s metal body does not exist in the market anymore, so they can not get the body replaced. Samsung India being a biggest name in the electronic world can not be expected to provide such an inferior product in the market. I have Samsung brand fridge, window AC, microwave oven also at home. Your customer care executive and the visiting service engineer blatantly refused to give me this statement in black and white that this body of the machine is now not available with the repair department of Samsung whereas they verbally told me this fact in as many words that this body is totally out of production and is not available all across the country. He also suggested that we better get this machine repaired from a local mechanic outside in the local market which puts a big question mark on the very utility and sanctity of your customer care cell/department. Coming from a big firm like yours it sounded extremely unprofessional and unethical.

In light of the above, I wish to state that this particular machine is a defective piece and suffers from an acute material failure. Keeping these facts in mind, I should be provided with a new machine in lieu of my old machine or I should be paid a proper compensation against the damage else I shall have to move to consumer court and look for a suitable justice. An early reply to this mail is eagerly awaited.

Thanking you,

Yours sincerely,

I had given my Samsung Mobile M200 to Service Centre at Mulund, Mumbai for repair on 21.07.2009 vide Work Order No. WA[protected].

But whenever I call at service centre, they told me that your mobile is beyond repair & you will get refund. But till now I had not received refund,Service Centre & Mr.Upendra who is ASM tells me that within 8 days/15 days I will get refund.

Then on 21.07.2009 I had lodged complaint at your call centre,they give me Complaint No. BP[protected] & told you will receive call within 3 working days.

But still now I had not received any call, further when again called they told me that it will take another 3 days.

Please give me refund within 7 days.

Regards,

Prathamesh Khedekar
Cell [protected]

I had purchased the new launch of Samsung CDMA MPOWER M569 on 18th Feb 2009. Started using the handset from March 15th onwards. It worked fine for 1 month.Later the phone became too slow in its application. I had not even used a external memory card. Finally in May the phone used to show some network error. I was not able to make nay calls nor receive. I called at the helpline numbers and they asked me to visit the service centre. I went to the service centre and they informed that there was a ntework issue and they will have to send the handset to Chennai. They committed a delivery of 10 days and delivered my handset after 1 month. on 29th June i received my handset n the problem was not resloved. Since then i have been following up with them and made atleast 100 calls. Its really sad for the treatment i have received and the way Samsung has failed. Pls help me get a compestion for the trauma i have received because of these people

Dear Sir

i am md mousuf raza, i purched a samsung M620 mobile about six month before. now it has crupted so i submit it on 24 /7/2009 at delhi samsung care.from this date they are frequently ask me to come every third day but they nothing doing, now they are saying compny will pay your full amount which you have purched.but situation is as same as before. they are trying to kid me by saying that we have not compny account so it will be take a long time. i am a regular student of jamia millia islamia so i can't bunk my classes more niether i have too much money to spend. i 've already spend more then 1000 rupees as a travilling cost.
so please suggest me what i can do now, can i fill a case at consumar forum against company it's care taker.
regards

Dear Sir / Madam,

We have purchased a Samsung combi oven with the model no. CE1113F nearly 2-2.5 years back. Its not working from the past 5-6 months. We live in Chitradurga (V.P. Extn., 1st main)
1. So I had immediately placed a complaint to your Davanagere Service Centre. Your representative had come and he informed us that the circuit board has been damaged and also assured us that it will be replaced within 2-3 days. He had also told that he would call us.
2. The expected call never came .........so I called them up a week later. And I was told that the part was not easily available and that we had to place an order and after that it would take a week or so to be fixed. So I did place the order for which I was told that it will cost me nearly 1.5K.
3. We waited for nearly 3 weeks and then again called him only to hear that it will take some more time as the part is not available.
4. Finally he did come after another 2-3 weeks with the new circuit board. But to our misfortune there was a mismatch in the number of pins at the bottom end of the circuit board. So he said we will have to wait for another week or so.
5. Again after repeated follow ups I was allowed to talk to the manager, Mr. Manikanta, there. But that din't help me either. He just said he will look in the matter .
6. After few more follow ups I was given your toll free number to register the complaint. I did register the complaint. He gave me a complaint number and told that we would be attended by your representatives. But none of them either came or called us.
7. I did again call up to the toll free number repeated my complaint with the number that they had previously given. And I got the same answer that your representative will come and visit us or call us.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........

YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............

IN FACT WE HAD SEEN A BIG SAMSUNG REFRIGERATOR AT OUR RELATIVES PLACE..........

SINCE OURS IS ALSO A BIG FAMILY, WE WANTED TO BUY A GOOD,
BIG REFRIGERATOR..........

BUT, NOW ITS DECIDED THAT, ITS DEFINITELY NOT GOING TO BE A SAMSUNG ONE........

I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAYBE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........



With regards,
S.A. Vijetha.

I think this company should stop selling their products if they are unable to attend the complaints and after sale service. I bought a.c. last year but not a single service was done.now to replace the part they are charging a huge amount and still not coming to attend after no. of calls.when there wont be summer then will they come?i am sorry to say i am very much dissatisfied with this company.next time before buying any product i will have to think 100 times.

Dear Sir,
Please help me to track & find my lost mobile handset.
Name – ravindra puranik
add- G.2 Shrivardhan Complex, 4 R..N.T. Marg Indore (M.P.)
city-Indore 452001
phone model –S 3500
make – Samsung
e-mail [protected]@rediffmail.com-(2)[protected]@gmail.com
imei no- 354556/03/048179/3
Missed date:[protected]
Please inform me through my mail id.

Thank you,
Ravundra Puranik

i have bought a dvd writer of samsumg. it was not working properly and was unable to read the cd/dvd. before of its warenty i gave that to the south delhi service centre at vishal bhawan nehru place. they took around a month to repair that. but, the same was also faulty. i went their again they said we have checked it there must be a problem in your system. i took that and checked that again and also showed it to computer engg. and cheked that with other pc also and again went to the service station with my compaint with in a weak on dated 24/09/09 . but, they said that we have repaired it and now your warenty is over. we are repairing it for the last time. but, even now today on 24/09/09 its not working. my question is when i went for the first time it was under warenty, and if they have given me a faulty dvd writer again and again what i can do. my compaint no. was 270.

i purchased a ultra stlim color tv form dealer. after 2 or 3 months it's remote was not working properly then i have changed my remote. again the new remote is also creating some trouble. i have also changed the battery two or three times. so in my opinion the samsung company is a third class compancy and it's products are also so bad. so i requested to all the people don't chose the samsung if they wish to buy some good product

Hi,
I have bought this new Samsung guru 519 cell yesterday only. But i am unable to find which text file this phone will support. I mean, word or pdf or any other. Please do let me know.
Thank you

This is regarding the LCD TV that I bought 2 years back from Samsung Digital Plaza (thru QRS, Thiruvananthapuram) for Rs 47,990. It worked fine for 2 years. Suddenly the picture colour started showing some major problems and I registered a complaint with Samsung service center at Trivandrum. After repeated calls and reminders finally the service center has confirmed that the panel has to be replaced (earlier technician had mentioned that replacing the board might be enough) and it costs Rs. 24,000+. The company wants me to pay Rs. 15,000 (discounted price).

I had done some research about TVs before deciding to buy an LCD TV though it was very expensive. The Samsung sales guys had marketed the fact that LCD TVs have longer life and that is the only reason why I went for LCD and decided on Samsung since I thought it was a good brand.

I am thoroughly disappointed both with the quality of the Samsung LCD TV and the delay/quality in response by the Samsung service center. I was shocked to see that Samsung manufactures goods with such low quality that an LCD TV (that costs Rs. 50,000) fails in 2 years time and make the consumers spend tens of thousands of rupees again on repair and replacement.

i had bought samsung i 450 of rs- 11,000/- four monthes back on 11-may-2009 with one year warranty its hands free is not connecting to the mobileand when i went for its serviceat nehru place, delhi service center they said that its whole mother board has to be changed and you have to pay Rs- 6000/- .
they were not taking gaurantey of internal damage its a software damage we cant do it manually
one year back the same complaint happned with another samsung mobile set. costumer service center is not dealing well with the costumers.
please do take require action not only me even many other peoles are also suffring from there services.
thanks
yours faithfully
hemadri

I have bought a new samsung phone (E250i) from ghaziabad up.
after very first day its talk time backup is only 1.5 hrs. while in its specification it's showing upto 10 hrs. and battery dishcharges in a single day without using multimedia functions. its customer care man told me to charge the battery after fully discharged to improve backup, but story is same. i am highly unsatisfied with this product.
product details are as:
model: samsung E250i

Dear Sir / Madam,

With reference to my home installed WINDOWS AC bearing Model: AWT18QBHDBD1LXTL,Please informed that this AC was bought during April 2005 thereby undergoing two subsequent repairs involving fire accident as well. Was referred to Alpha Refrigerations, Chennai both the times by Customer Care. Have spent nearly additional Rs 6000/ on repairs. Kindly note that all expenses have been absorbed from consumer end with no incline on quality. Everytime, we are forced to adher to their Service Representative appointment timings with cost also involved from consumer end.

Kindly note, as a domestic consumer, we are very unhappy with the product quality and thereby subject to poor repair services by your company. Today again, we are verged to face the third problem with AC within 1 month span of last repair. No Cooling effect and also burn smells.

Quite inquisitive to understand whether we need to prolong or continue consumer relationship with SAMSUNG including the existing product from your company.

Kindly advise on future course of action from your side.

Thanks and Regards
Sumesh Balakrishnan

refer to my earlier email dt[protected] i have given my mobile on[protected] at gorakhpur of your service centre but about one month gone the mobile was not returned to me after repairing after contact to service station no respone was given to me .So I request to look into matter seriously .
urgent

Dear Sir,

EMAIL's sent are copy pasted as below, yet no response from SAMSUNG
Please see to it.


REMINDER 5:
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung. M Phone is already with service centre(B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana, Punjab,India).
Talked to the concerned persons but there is no end to continuous hassasment
Phone is with service centre from past 15 Days.
Regards,
Sonal Preet Singh
[protected]




[protected] Forwarded message[protected]
From: Sonal'S <[protected]@gmail.com>

Date: Sun, Sep 13, 2009 at 10:17 AM

- Hide quoted text -
Subject: Re: Re: Fwd: Complaint - First experience with Samsung Mobile.
To: support.[protected]@samsung.com


REMINDER 4 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung. M Phone is already with service centre(B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana).
Regards,
Sonal Preet Singh



On Fri, Sep 11, 2009 at 2:24 PM, Sonal'S <[protected]@gmail.com> wrote:

REMINDER 3 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung.
Regards,
Sonal Preet Singh


On Tue, Sep 8, 2009 at 11:42 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.



------- Original Message -------

Sender : Sonal'S<[protected]@gmail.com>
Date : Sep 08, 2009 13:11 (GMT+09:00)
Title : Re: Fwd: Complaint - First experience with Samsung Mobile.


REMINDER 2 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung.
Regards,
Sonal Preet Singh


On Mon, Sep 7, 2009 at 10:48 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


------- Original Message -------

Sender : Sonal'S<[protected]@gmail.com>
Date : Sep 06, 2009 19:29 (GMT+09:00)
Title : Fwd: Complaint - First experience with Samsung Mobile.


REMINDER 1.
Dear Sir,
No reply since past 7 days.Phone is already given to service centre( B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana) for Repairing, It is better that it gets replaced because we have no more trust on the reliablity of this phone.Refer the mail below.
Regards,
SONAL PREET SINGH
[protected]


[protected] Forwarded message[protected]
From: Sonal'S <[protected]@gmail.com>

Date: Mon, Aug 31, 2009 at 6:53 PM

Subject: Complaint - First experience with Samsung Mobile.
To: support.[protected]@samsung.com



Hello,
It is regarding the Samsung Mobile S 3500 i purchased on 20.06.09 against Bill No. 42455 From N K Electronics(Shop No. A1,Mandir Market,Mata Rani Chowk,Ludhiana) Bar Code No. *354556/03/048286/6*
The phone has been giving us regular problems from The day 7,i never expected such sort of problem from SAMSUNG Mobile.
Problem 1)
On day 7(from Purchase) The battery was low & it just turned off showing the message the battery needs to be charged, it never opened up. Only when i went to the shop again & explained what happened,they changed the battery & it started working,then i was advised to go to service centre as they can only issue under warranty battery. I went there & was issued the battery but now
Problem 2)
On charging the set becomes hot & service centre asked for 15 days time.again harrasement for us as we bought a new set & were exposed to samsung for the first time.
Problem3)
After 15 days i got the set & it was very rough,sliding was very hard etc,anyhow i started using it, i came to know that the battery back now is just 1-2 hours & after every 2 hours i need to recharge the set. Again harrasment for me.
Problem 4)
Anyhow i was adjusting & suddenly the speaker went down, music player working but not able to listen the calls. I managed few days like this & again went to the service centre for the neccary action & again got the mobile after 7 days.
Problem 5)
Now from past few days again the screen is very unpredictable & continuous problems are coming. Sometimes it works,sometimes it stops working,even when it works it is shaking,speaker is still not ok. I am not going to service centre because it is very difficult to manage urself without a phone these days.
In these just two months of purchasing SAMSUNG Mobile i have been so harrased & irritated with my mobile. Few were my friends were against buying SAMSUNG due to market reportation of complaints but i bought it anyhow.
Please look into the matter & kindly suggest if anything fruitful can be done as soon as possible.
Regards,
Sonal Preet Singh
[protected]

Dear Sir/ Mam,

I would like to inform you that neither Samsung Mobile people nor Mumbai police is helping me to retrace my mobile.

I have lost my mobile on 24th July 2009 near MG Road Mumbai, I have been to "Azad Maidan Police Thane" and launched an FIR on the same day that is 24th July 2009 FIR number- 1162109.
Police people told me that they will send a copy of the FIR to all the service providers, but After asking the customer care of various service provider I got to know that this has not been done.

I spoke to Samsung Mobile people also, even they are not helping me in this regards even after having all the documents of my mobile with IMEI number- "[protected]", model name "Samsung i 450"
I am attaching the Scanned copy of my bill along with this mail.