[Resolved]  Sansui DVD Recorder DVD 515r / Next Store Panvel (Navi Mumbai) — Poor Service

I purchased SANSUI DVD RECORDER DVR515R from NEXT store located at Panvel (near Navi Mumbai)in January 08. The intention of purchasing DVD Recorder was to record the good TV programs, matches etc. I was told that demo will be given on next day, but as I was not available at home I asked executive in the store to give demo after three days. But the demo fellow visited my home two days latter and as I was not at home, maid working at my called me and informed about him, I talked to demo fellow and asked him to come next day. That fellow never turned up again, though I kept calling to next store again and again.
After lots of calling and arguments we fixed date and time for demo, but nobody came to give demo and I kept waiting throughout the evening. The same incident repeated thrice…..that date and time fixed but nobody from service centre bothered to keep it and again my time was wasted. In fact service centre fellow visited my home either before or after the fixed date.
So now its Dec’08 i.e. one year is about to pass and till I am not able get demo from these SANSUI and NEXT people!!! I tried to do some recording following the instructions given in the “operating instruction” book. But I could not succeed as the instructions in the book r not clear.
Now when I contact NEXT store or SANSUI service centre for guidance I am being asked to pay service charges!!! Even after one year I am not able to use the SANSUI DVD RECORDER for purpose it is intended to.
I have very good experience of servicing from one of the small electronic shop in New Panvel from where I purchased fully automatic IFB washing m/c. They gave me free service/guidance even after warranty period without charging anything and the most important they keep the date and time fixed for visit.
Now I want to buy one TV and two A.C.s…..for which I do not where to go but definitely I know where not go !!!