[Resolved]  SBI Bank — INCOMPLETE ATM TRANSACTION

Address:

Saharanpur, Uttar Pradesh

Dear Sir,

I am a customer of SBI Air Force Station Sarsawa for past many years with an Saving account no [protected] and my ATM card no is SIAN 00063015.
I had gone to Dehradun for depositing fees of my daughter on 21 Aug 2010. There I went to SBI ATM(ABNER PETROL PUMP) for drawing money and twice i could make successful transaction of 10,000/- each vide Trn No 3153 and 3154 respectively. However, when i tried third time for withdrawal of 10,000/-, while process was on, suddenely supply went off. Thus neither i could get money nor transaction slip.
Later on, when i checked my balance on next day, I was shocked to know that there was debit of additional 10,000/ from my account which I never got.
I made a complaint to this effect to my branch at Air Force Station Sarsawa vide complaint no.AT[protected] and AT[protected] dated 25 Aug 2010.However, after all these efforts,till date I have neither got my money back nor a satisfactory reply from any of the agency.
My branch manager is not at all cooperating and he is not bothered about my loss of Rs 10,000/- which matters a lot to me as my income is limited.
I look forward for your kind intervention and prompt action.

Thanking You,

Baburam
Main Guard Room
Air Force Station Sarsawa,Saharanpur(UP)