[Resolved]  SBI Car Loan — Fake Assurance by State Bank of India (SBI)

Dear all

My mother Mrs. Tileswari Das (account Number [protected])applied for a Car loan by which she wanted to buy a Bolero SLX model Car. She is a government servant. Anyway SBI Bilasipara branch (Bilasipara is a subdivision of Dhubri district of Assam) has agreed to pay loan based on her request. The value of the car is Rs. 602000. SBI agreed to pay Rs.300000 as a loan and we had to pay Rs. 302000 as a down payment. So my Mother Mrs. Tileswari Das deposited Rs. 302000 as a down payment to SBI Bilasipara from where the Bank people were supposed to make draft that we have submit in the Showroom of the Car. She gave Rs.102000 in Cash and Rs.200000 in Demand Draft. It was a story of January 8, 2010. The manager of the Bilasipara Branch told us on that day that with in a week he will prepare the draft of down payment that we have to gave the show room. But unfortunately when my mother again went to the bank after 10 days the Branch Manager told her that to clear the draft (of Rs 200000 that she paid to the SBI) they need a more days. It can take more than a month or so. He on the same time assure my mother that he will involve a person of his own branch who will do the work within another week. So we need not to go through a rigid formal process. My mother took the mobile number of the Branch Manager and came back to home. After ten days when she again called him he again told my mother that he has already involved the person but still the work was not done. Again she called after 3/4 days this time the Manager was not receiving call. Every time he used to cut the call once she he see the number of our home. But when she called from another number the manager receive the call. It can indicate that he was not busy and was trying to avoid the call of a customer. Today it is 16 February 2010 but still the SBI Bilasipara could not deposited a draft of Rs.200000 to its customer’s account. She is that customer who is dealing with SBI from last two decade. So do SBI thinks that they supports such fake assurance? My mother is wants to buy the car quickly because at any time the car companies hike the prices of their cars. But if a bank play with such the belief of the customers then it becomes a horrible chapter for the customer.


Best
Johnson Das
mobile number [protected]