[Resolved]  SBI - Credit Card — Harrasement from Credit Card Recovery Team

As I had been using the SBI credit card no [protected] during my posting in Delhi. I left Delhi on 6th Jul'06 by joining another company in Madhya Pradesh. During the Jul'06 month I got a call from SBI customer care for outstanding so I told them that I am out of station and won't be able to go to bank and requested him / her to send someone to my residence to collect the money, at the same time asked my wife to pay the outstanding balance to collection executive. And finally we left Delhi on 13 Aug'06 by shifting my family to M.P. For another more than 18 months I have not received any reminder from SBI Credit card division neither on my address nor on my mail id except some e-statements infact we have not used the card and discard the cards.

Suddenly someone called up on my land-line (Gwalior one) and asked for outstanding and we were shocked to listen that and discussed the matter and informed about the same.

Again there was no communication made by them and kept sending the e-statements which we were not able to see because we did not have the card to see.


Then I have sent a mail to head SBI cards and made many communications with AVP to clear my part. The details of mails are hereby given below.

The same matter has been sent to Ombudsman on 25 Dec'09 for help. The other details are hereby given below.

Kindly look into the matter and do the needful for me.


Regards

Rahul Sharma
Dear Sir,

Refer to my below mentioned mail I would like to draw your kind attention that since last two days I have been getting calls from Karan (Delhi) and literally he has pressurized me to settle the account by paying 19000/- Rs in his words either have to pay 19000/- Rs or he will send someone and the fellow will collect 1.0 Lac from me by all means. When I asked him that give me two – three days to see the reply of Authority’s he says that I have to pay it by tomorrow only either by money transfer to Cheque as he is having closing on 31st Dec’09 so he need money prior to that, we have a doubt that whether he is a Bank employee or some DSA? During interaction when I told him that I have already sent the issue to Ombudsman (RBI) he straight away said it that no one can help me on this or no can settle the account, the better way is I have to pay the money.

Me and my family is in tremendous pressure and ready to pay the said money and as per our version there was no outstanding on our side. Kindly look into the matter and help us from harassments.

The details of calls are as follows :

24 DEC 4:13 PM 17:34 SEC
25 DEC 02:31 PM 10:30 SEC
25 DEC 02:59 PM 2:12 SEC
25 DEC 16:01 00:38 SEC
25 DEC 16:46 PM 8:13 SEC
26 DEC 04:48 PM
28 December 2009 18:13 PM 16:33 SEC




Regards

Rahul Sharma

[protected]
[protected]

From: RAHUL SHARMA [mailto:[protected]@gmail.com]
Sent: Friday, December 25, 2009 5:55 PM
To: '[protected]@rbi.org.in'
Cc: 'feedback.[protected]@ge.com'; 'head.[protected]@ge.com'
Subject: Regarding the Credit Card issue with SBI

Dear Sir,

With due respect I need your help in SBI Credit card issue which is being lingered since last more than Three years. To settle the account I have made many communications through mails as well the customer care executives of SBI Credit cards have made conversations with me. The details regarding the issue is hereby given below and a Xerox of mails (Received and Sent Emails ) can be sent to you directly through courier. The details are as follows :

Name RAHUL SHARMA
A/C NO [protected]
COMMUNICATION MADE ON 17 NOV’08 8:56 PM MAIL SENT TO SBICARDS.[protected]@GE.COM
17 NOV’08 9:26 PM MAIL SENT TO CUSTOMER CARE DELIVERY FAILED
17 NOV’08 9:256 PM MAIL SENT TO HEAD.[protected]@GE.COM
17 NOV’08 9:46 PM MAIL SENT TO HEAD.[protected]@GE.COM RECD ASYSTEM GENERATED RESPONSE WITH COMPLAINT NO CASEID=[protected]
20 NOV’08 9:41 AM RESPONSE CAME FROM AVP-CUSTOMER SERVICE BY MENTIONING THAT HE WILL REVERT TO ME.
06 DEC’08 11:11 AM MAIL RECEIVED FROM AVP
06 DEC’08 8:46 PM SYSTEM GENERATED MAIL RECEIVED FROM HEAD CARDS IN RESPONSE TO MY MAIL
06 DEC’08 10:06 PM SYSTEM GENERATED MAIL RECEIVED FROM HEAD CARDS IN RESPONSE TO MY MAIL
06 DEC’08 9:53 PM REPLY SENT TO AVP – CUSTOMER SERVICE BY MENTIONING MY JUSTIFICATION
10 DEC’08 10:03 AM MAIL RECT FROM AVP BY MENTIONING THAT HE WILL REVERT SHORTLY ON MY POINTS
11 DEC’08 3:16 PM MAIL RECD FROM AVP GIVEN THE SAME REPLY SENT ON 6 DEC’08
14 DEC’08 12:49 PM MAIL SENT TO AVP WITH Same REQUEST
14 DEC’08 1:02 PM SYSTEM GENERATED MAIL RECEIVED
17 DEC’08 1:33 PM MAIL RECD FROM AVP AND SURPRISINGLY MENTIONED THAT HE HAS NOT RECEIVED ANY PAYMENT SINCE OCT’06 WHILE IN HIS EARLIER COMMUNICATION HE MENTIONED THAT HE HAS RECEIVED LAST PAYMENT IN THE MONTH OF JUL’06 WHICH WAS LAST PAYMENT
14 DEC’08 12:49 PM MAIL SENT TO AVP
21 DEC’08 10:26 SYSTEM GENERTED MAIL RECD
21 DEC’08 10:13 PM MAIL SENT TO AVP
26 DEC’08 5:03 PM SYSTEM GENERATED MAIL RECD

Now since last two days I have been receiving calls from Delhi some SBI Card manager Mr Karan is calling as he discussed the matter well on 24 Dec’09 and ask me to settle the account on 23900 Rs when I asked him to see the earlier mails and told him that I am fed up now by getting calls from different guys as I am interested to know the details and under pressure ready to settle the account but only will pay the rationalized money.

But today when he called up and discussed he had given a figure of 19000 – 20000 Rs as last when I showed some difficulty in the same than suddenly he raised his volume and started asking my address and said it that now you have to pay the full amount that is in lacs and shown some threats by saying some person / or he himself will meet me and collect the same amount.

I AM HAVING THE RECORDING OF BOTH AUDIO CONVERSATIONS IF REQUIRED WILL SUBMIT THE SAME ALSO.

As my bank manager suggested me that you can help me out on this matter Now I request you to pl look into the matter and help me on the same.


Regards

Rahul Sharma

[protected]
[protected]