[Resolved]  SBI Credit Cards — Manipulated Charges

I have regularly made payment of all the Credit Card Transactions before the last date of payment which is scheduled 23 rd of every month; All my outstanding till the 23rd December 2007 have been cleared towards the Credit Card Transactions I have made at various shopping places

3) I had made a transaction dated 18/04/2007 for Rs 40, 000/- and converted the same to EMI spread over a period of 6 months. Therefore, the EMI payable by me spread over a period of six months was Rs 7066/-.( Rs 7066/- * 6 months= Rs 42396/-). The amount of Rs 2400/- which is only a calculation part showing that the interest charged over a period of six months is Rs 2400/- is wrongly shown as DEBIT in statement dated 3rd May 2007.

Principal per month
Interest per month
Total per month

6666
400
7066

Principal for 6 months
Interest for 6 months
Total payment for 6 months

40000
2400
42400


4) I was given the SBI Credit Card stating that it is lifetime free and no Annual Fees is to be paid for lifetime. I was surprised when I was charged Annual Fees. I immediately called up Customer Care and requested them to reverse the Annual Fees which they told me over the phone that they have reversed. However, Annual Fees amount and Add On Card Fees amount continued to appear in my Statement as Debit and they have compounded Annual Fees

4) SBI Credit Card wrongly added in my Debits the following amounts:



18/04/2007 Pre-computed Interest Rs 2400/-

03/06/2007 Annual Fee Charged Rs 842/-

09/05/2007 Add on Card Fee Rs 280/-

27/06/2007 Annual Fees – payment not received by due date Rs 393/-

27/07/2007 Annual Fees – payment not received by due date Rs 674/-

31/08/2007 Pre Computed Interest Rs 1346/-

31/08/2007 Flexipay Processing Fees Rs 336/-

03/09/2007 Govt Service Tax on Loan amount Rs 28/-

29/09/2007 Unbankable Invalid Fees Rs 337/-

27/10/2007 Annual Fees not received by Due date Rs 674/-

03/11/2007 Interest Charges Purchases Rs 125/-

04/11/2007 Finance Charges on unpaid Flexipay amount Rs 213/-

Total Rs 7650/-

1. SBI Credit Card wrongly added Rs 2400/- pre computed interest in my Debits;

2. At the time of giving the SBI Credit Card I was told that it is lifetime Free and SBI Card charged me Annual Fees and Addon Card Fees and compounded interest on that;

3. I did not convert the transaction dated 25/08/2007 into EMI and SBI Credit Card wrongly charged me Flexipay Processing Fees and Pre Computed Interest on it;

4. Till dated I have made all payments before due date = 23rd of every month and you have wrongly charged me Interest charges on purchases.

5. I have sent statement showing that I have paid Rs 204743 against Rs 204626/- of dues outstanding against me. There is no further outstanding against me.

Further,

1. Vide email dated 19th November 2007 I had written to SBI Cards and explained in Detail that i have been wrongly charged .

2. Vide email dated 18th December 2007 I again explained to SBI Cards that i have been wrongly charged by SBI Cards and I also enclosed a Statement showing that i have paid Rs 204743/- as against Rs 204626/- due against me.

3. With reference to the email dated 27th December 2007 of SBI Cards stating that a) they have reversed Rs 842.40 towards annual fee b) Rs 280.6/- towards Additional Card Fee and that c) SBI Card has been closed----- I had vide email dated 27th December 2007 written to SBI Cards that when I was given the SBI Card i was told that the same is Lifetime Free and therefore I am not liable to pay any more charges towards Fee.

4. With reference to the email dated 31st December 2007 of SBI Cards I again vide email dated 31st December 2007 wrote to SBI Cards that I have cleared all payments towards SBI Cards and i will not be making any more payments in the future.

5. Vide email dated 6th Jan 2008 SBI Cards assured me that they have taken note of my complaint and that shall revert to me on the same.

6. Vide email dated 11th Feb 2008 and email dated 15th Feb 2008 again wrote to SBI Cards that i am wrongly charged by SBI Cards and i am constantly being harassed through phone calls of SBI Executives;

7. Vide email dated 17th Feb 2008 SBI Cards wrote to me stating that they have a) credited Rs 275.53 towards the finance charges b) Rs 393.26 towards late fee and c) SBI Card has already been closed. Vide email dated 18th Feb 2008 i called upon SBI Cards to explain me categorically under what heads i have been charged the Rs 5000/- Odd amount.

8. Vide email dated 21st Feb 2008 SBI Cards wrote to me stating that they have not received any payment from me towards Outstanding Balance of Rs 8424/- and Rs 5765/-. Vide email dated 21st Feb 2008 i wrote to SBI Cards that there has been no application of mind on the part of the SBI Cards Team and that they have been copy pasting the contents without understanding my case;

9. In reply to email dated 6th March 2008 of SBI informing that they will not be able to reverse any charges I had vide email dated 7th March 2008 informed SBI that I have been wrongly charged and I refuse to pay such amounts.

I am being constantly harassed by SBI Credit Cards.I request you to look into the matter.

Recovery agents are visting my home and harassing my old parents.

Regards



Dhanashree