[Resolved]  SBI Debit Card — REGARDING BAD CUSTOMER SERVICE

I HAVE A COMPLAINT REGARDING MY SBI DEBIT CARD.
MY DEBIT CARD WAS ISSUED IN OCT 2009. I HAVENT USED THAT CARD TILL FEB 2010. WHEN I TRIED TO USE IT IN LAST WEEK OF FEB ATM MACHINE GAVE AN ERROR - "CARD INVALID / UNAUTHORISED". I INQUIRED WITH SBI HELPLINE. BUT THEY REFUSED ME ANY HELP SAYING THEY CAN HELP ME ONLY IN CASE THE ATM MACHINE GIVES AN ERROR CODE WHICH IT DIDNT. AND ADVICED ME TO CONTACT MY BRANCH.

I HAVE MY SBI SAVING ACCOUNT AT DANA BAZAR BRANCH -JALGAON - MAHARASHTRA. I CONTACTED MY BRANCH. I AASKED THEM THAT I HAVENT LOST MY CARD. ITS JUST NOT WORKING. SO CAN YOU HELP. BUT THE CONCERNED OFFICER THERE JUST TOLD ME THAT I EITHER BLOCK THIS CURRENT CARD AND APPLY FOR A NEW ONE PAYING 200 RS, OR CONTACT HELPLINE.

BOTH MY BRANCH AND HELPLINE OFFICIALS JUST PING PONGED ME. I ASKED BOTH ABOUT PROVIDING ME THE REASON AS TO WHY ME DEBIT CARD IS NOT WOKING. BOTH SAID THEY CANT PROVIDE ME THE REASON.

AT LAST I HAVE TO UNNECESSARY BLOCK MY CARD.

NOW AFTER BLOCKING MY CARD WHEN I CONTACTED MY BRANCH. THE OFFICER INCHARGE OF DEBIT CARD IS ON LEAVE SINCE FRIDAY 26/02/10 AND ABSENT TILLL TODAY {04/03/10}. I CONTACTED ASSITANT MANAGER MR SONAR WHO GAVE ME UN ACCEPTABLE ANSWERS THAT MY WORK WILL BE DONE ONLY WHEN THE OFFICER COMES FROM HIS LEAVE.HE ALSO SAYS THAT THEY DONT HAVE ENOUGH STAFF TO LOOK AFTER THE WORK OF THAT OFFICER IN HIS ABSENCE, ALSO THEY DONT HAVE FORM FOR NEW ATM CARD.

NOW MY COMPLAINTS WITH THE WHOLE MATTER IS
1] WHY THE BRANCH OR THE HELPLINE CANT GIVE ME A REASON FOR TURNING OF MY CARD INVALID ?
2] WHY I HAVE TO PAY FOR A NEW CARD WHEN I HAVENT LOST MY CARD. THEY COULD HAVE HELPED ME OUT WITHOUT BLOCKING MY ORIGINAL ATM CARD
3] WHEN 1 OFFICER GOES ON LEAVE, ISNT IT THE DUTY OF BRANCH TO PROVIDE ANOTHER OFFICIAL TO ALLOW UNHINDERED WORK OF CONCERNED DEPT.
4] I KNOW THAT THERE IS A CLAUSE THAT IF I DONT USE MY ATM CARD WITHIN 6 MONTHS IT WOULD BE BLOCKED AUTOMATICALLY. BUT IN THIS CASE 6 MONTHS HAVENT PASSED STILL MY CARD HAS TURNED OUT INVALID.

I WANT A REPLY FROM THE STATE BANK OF INDIA REGARDING THE SOLUTION OF MY COMPLAINT AND WHAT ACTION HAS BEEN TAKEN AGAINST THE IRRESPONSIBLE OFFICIAL AT MY BRANCH AT MY ABOVE MENTIONED E MAIL ID.

ALSO I WANT A REDRESSAL THAT I WONT BE CHARGED RS 200 FOR MY NEW SBI DEBIT CUM ATM CARD

KINDLY RESPOND TO MY COMPLAINT AS EARLY AS POSSIBLE