SBI — Poor response & bad behaviour of chief manager

Address:

South West Delhi, Delhi

Col CN Gurung
Udhampur (J&K)
07 Jun 2010

POOR RESPONSE OF CHIEF MANAGER, SBI, DELHI CANTT

Dear Sir,
This is i connection with bad behavior & poor response by Mr Vinay Agarwal, Chief Manager, SBI, Delhi Cantt branch, Nangal Raya, New Delhi-110046 (mob #[protected] begin_of_the_skype_highlighting        &...⇄
I have tried to contact him atleast 20 times over a period of last one month regarding dispatch of ATM Pin in respect of my daughter Lt Sneiha Gurung , SBI Acct No.[protected] but his response has been awfully bad. He informed me that the PIN has been dispatched to SBI, Derrabassi on 20 May 2010 by Speed Post. She has not received it till date. On my enquiring after 5-6 regular calls he gave me an invalid Speed Post number - RLA5212 dated 20 May 2010. On tracking it on internet it says that the given number is not a valid number. After that I have tried to contact Mr Agarwal a number of times to get the correct number but he switches off his mobile. I have even sent my person thrice on different dates including twice today (07 Jun 2010) first at 11 am and then at 3 pm to contact him personally and take the correct Speed Post number but he has not been able to give him the same.
May I therefore request you to give suitable directions to Mr Agarwal to give the correct Speed Post number to enable me / my daughter to track the whereabouts of the PIN which has been dispatched on 20 May 2010. You are also requested to take appropriate action as deemed fit against Mr Vinay Agarwal for his awful and poor behavior towards SBI customers. It is with lot of faith and SBI’s good response towards Army personnel that I had advised my daughter to open her account with the SBI on being commissioned into the Army.
I have been unable to find any valid telephone number or email ID to forward my above complaint and request, hence I am forwarding it to you with a request to forward it to the appropriate authority for early necessary action. Incase you are unable to do so, then please email me the details where I should forward my above complaint.
Thanking you,

Yours faithfully,
Sd/-
(Col CN Gurung)