SBI - Internet banking — Activation Problem-New Type
I am running from pillar-to-post to get a new type of internt-activation problem, solved. I opened my SB a/c in late 2006, (just before my retirement) for Govt of India, to credit my defence pension. Later I applied for an Internet Banking Account and the kit did not work. Now I find that someone in SBI has discovered that my internet account was mapped as "Corporate Account" (whereas I have opened a "Personal Banking" a/c), and hence I can't use internet banking! (I can't even see my balance--same problem "invalid user name/ password). )Everyone gives a solution, and then says it is not possible to solve my problem. One solution (which 99% at SBI have given is to close the present account and open a new SB a/c. When I tell them it is an account opened for my pension, then no one knows what to do; because pension accounts cannot be closed. Otherwise the pension also may not be received. A friendly officer, when he tried to solve this problem through someone in Bombay SBI, he was rebuffed that Bombay offices should not be pestered with this problem.! The toll free 1800-11-2211 ( I talked to 3 people -- one of whom wanted to know in which state Cochin was situated; and another does not know what a Corporate account is. But everybody thanked me for having called SBI, but not help solve my problem) ) redirected me to the LHO by giving Tel. nos. of Local Head Offices (Project Director-Internet Banking). Each time it goes to a Fax or number not correct. (Visualise what these BPOs are doing).
Everyone tells me they will come back to me with a solution (I have told them my email ids, tel nos., mobile nos, date of birth, a/c numbers, and anything else you may need to verify my genuineness!) I am yet to get a response from anyone in SBI.
MY FREE ADVICE TO OTHERS: PLEASE MAKE SURE "WHEN YOU ASK FOR AN INTERNET ACCOUNT" THAT YOUR ACCOUNT GETS "MAPPED" TO "PERSONAL BANKING" AND REMIND THE BRANCH THAT IT IS A PERSONAL BANKING A/C ONLY. (Don't Ask me what this "mapping" is, AT LEAST for now).
The "technical" in me suggests to SBI that the computer-wise powerful-person (I hope one is there) should simply instruct the computer (after getting clearances from the bosses) that to err is human; and computer should forgive everybody; and permit SBI change my "profile" to "Personal Banking" -- Simple isn't it.
Alternatively, this non internet banking a/c clubbed with another a/c of mine where internet is working!
I am sure that the technology still provides for computers to listen to the authorised administrators.
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