SBI Life Insurance — Non Receipt of Policy document and misleading guidance

Address:

Papum Pare, Arunachal Pradesh

Sub: NON- RECEIVE OF SBI LIFE POLICY DOCUMENT
RELATED
Sir/Madam,
Respectfully I am to state that I had availed a personnel Loan for Rs 2, 60,000/ in 2010 February last from your branch. The Insurance Officer o[censored]nder your disposal assured me and get signed in Policy documents for Rs 22200/-being one time installment policy, and the said amount was deducted from my saving passbook for that purpose.
That (a) despite that fact I am yet to receive the policy document, for which I had also submitted a complaint to your good office and through customer care net banking. Since Original Policy is mandatory to furnish at your office itself, it must be delivered to me in time. But a matter of regret
despite of submitting complain no result so far. May I hope and request you once again to do the needful
(b) I have received a letter from your regional office Guwahati for payment of 2nd installment of Policy premium, and thereby I could ascertain that my Policy No [protected]. Neither I was informed to pay such huge amount as annual premium, nor I am financially not in a position for continuation. I had also contacted Mr Devajit Borah RM (BANCA) Guwahati over telephone No[protected],on[protected] who suggested to submit a complain to the BM SBI Itanagar for their further action .And accordingly application submitted on 6th Sept/2010 but so far no result. This fact of experience has been raising dissatisfaction inside me over the service of SBI Life
Therefore you are requested to kindly do the needful action in these matter at the earliest.
Yours faithfully

(BOGI RAM CHETRY)
1ST AAP Bn HQ Chimpu
[protected](M)
email=chetry.[protected]@gmail.com
NOTE(In March 2011 I again approach the BM SBI and applied applied for convertation of the policy into single instalment policy but so for no action is taken place. I am yet not having the original Policy doc. May refund the amount with equal rate of interest as deducting from me against the loan including that Rs 22000 also. Dtd Itanagar the 24th Nov/2010.Today on 12/6/12 I visited the SBI Life Insurance office Itanagar and again approached them to convert it into single premium policy, but they inform their inability to do so. This is quite cheating with consumers who are unable to deposit such huge amount every year like me.
Dated, Itanagar the 12th June 2012
¬ The Copy of reference correspondence made to:
The Branch Manager,
State Bank of India
Itanagar (A.P)/Manager SBI Life insurance
Submitted to the Consumer court for kind necessary action please.