[Resolved]  SBI Visa Card — TECHNICAL FAULT

Address:

Mumbai City, Maharashtra

In the month of March 2011, I had obtained an SBI Platinum Credit Card No.[protected]. Unfortunately, I have not been able to make use of the Credit Card because of some technical defect. Somewhere along the line, as I gather, RBI had made it compulsory to have the transactions verified by Visa for which purpose, one needed to get a one time password on his registered mobile. The mobile registration accepts only 10 digits, but in the country in which I am a resident only has 8 digits. With the country code of 3 digits, the number becomes of 11 digit. The site does not permit you to enter 8 digit and therefore, it was necessary to enter 11 digit (with the country code). But, the 11 digit gets cut off as it accepts only 10 digits. So, the OTP sent to my mobile never reached me for this technical reason. So many correspondence has been exchanged between the SBI Card and me, but the problem could never be solved. Rather than finding a solution to the problem, SBI Card went and cancelled my card.