To Whom It May Concern:
I am a card holder of your concern from Jan'07, doing my payments regularly through your agents, but not in the drop box, because as per your concern it does'nt work properly, but monthly statements are not delivered to me regularly from the very beginning, last 9 months no statement came to me.
I have reported several times to your executive, they have told me that the Courier Agents problem was going on, but some of my known person who have SBI credit card they are getting their statement regularly. I also reported customer care but they replied in negative manner.
Anyway the matter not yet been solved yet, but your concern is taking the payment with late fine and other charges every month and your obi dent executives giving me the assurance every month that your problem will be solved within 7 days and all reversal will be given to you. Last 4 - 5 months back a executive from your concern came to me and I made the monthly payment and I also agreed for the settlement of Rs.10, 000 (Total Amount that time Rs.26, 000) but no response from your end came till date. After that your concern already taken the monthly payments and same assurance (executive from GE Money also) is given to me again and again.
You are also providing me Insurance without my concern, I have also told that to withdraw it and reverse the amount no action taken but assurance have been given.
Due to non receiving of statement, I am in dark what I have paid and what to be paid.
Today 2.9.08 a executive have talked with me and forcing me for the payment which I have stopped because of the negligence of your concern further the executive also gave me the proposal of settlement Rs.22, 000. But it is quite surprising, how can it be doubled in few months.
So, it is after you to solve the problem and negotiate the matter at the earliest from your end.
Thanking you (Card No.5264 6853 1416 9838).