Seventy Mm — cancellation of subscription & refund of security money

I totally agree with you Ma'am.

I myself hadbeen cheated by seventy mm twice.

I hadpaid 1500 rs for seven months subscription plan and they offered me some free gifts-DVD Combos and Encyclopaedia.


I'm still waiting for the same to delivered to me and Today I've received a mail from them that they have never promised me for free gifts.

I'm attaching my mails for more details of the case.

My advise, stay away from seventy mm, its the worst movie rental service...



Rgds,

Rohit
[protected][protected][protected][protected]-
Dear Mr. Rajeev,

I was a member of your rental services(509492), but due to certain service issues, I discontinued the same.

I opened a new A/C in my wife's name (Neely Sinha, Membership ID-535630). On 6th I paid Rs.999 for 3 months plan.
I started getting numerous calls from your Bangalore customercare.Someone named Sahil offerd me that if I renew my plan by paying 600 more, he offered me 9-movies dvd combo and Britanica encyclopedia as a gift.
I paid rs.632.58 on 11th March through credit card.


Mr. Rajeev it a matter of trust, i have mailed numerous of times and then I recd the dvd combos.

Same goes for Encyclopaedia, it was commited by both Sahil and some Vijay that I would be receiving them shortly.

But now you are mailing me that I'm falsly asking the same from you people.

MR. rajeev, I also work in a prestigious company and I believe if you have given some commitment then you have to fulfill it at any cost.

If I had paid 1500 for some plan and I'm eligible for this then why should I write mails to receive the gift.

if you have people who commit wrong things and you also show no interest in solving those issues, then its better that as a customer I should stop using your service.

Kindly tell me where I should send you the 9DVD Combos??? At your bangalore address or Delhi's okhla address??

You will receive it in 4 days and I request you with folded hands that kindly deactivate my membership(my wife's-535630) and If you can refund me the remaining amount, I would be highly obliged.

If you are unable to refund back the required amount, then atleast inform me when you have deactivated the membership code-535630.

I don't want to continue your services.I 'm having monster-in-law movie cd with me.Kindly send someone to collect it.

And I'm repeating it, close my A/C-535630.

Rgds,

Rohit Verma


On Sun, Apr 11, 2010 at 10:41 PM, Seventymm <[protected]@seventymm.com> wrote:
Dear Mr.Rohit verma,

Subject:Britanica Encyclopaedia Member Id:509492

Thanks for writing to us.

I would like to inform you that as per our records there is no commitment of Britanica Encyclopaedia from our side to you.

For any other questions or clarification, feel free to call our customer care number i.e.,[protected]

Thanks and Regards,
Rajeev.A.V
Seventymm E-mail Support
[protected][protected][protected][protected]---
Fwd: pathetic services rendered by seventymm.com_535630

[protected] Forwarded message[protected]
From: rohit verma
Date: Tue, Apr 6, 2010 at 1:19 PM
Subject: Re: pathetic services rendered by seventymm.com_535630
To: Vijaykumar Singh
Cc: Manish Srinivasan, Srivalsan K Pillai <
[protected]@seventymm.com>, Kapil Khargonkar


Dear All,

I haven't received the Britanica Encyclopaedia yet.

Request you to kindly send it on urgent basis.

Thanks and Regards,

Rohit Verma




>
> On Tue, Mar 23, 2010 at 5:29 PM, rohit verma w=
rote:
>
>> Dear All,
>>
>> As there's no revert from your side, I'm not interested in continuing you=
r
>> memebership service.
>>
>> pl refund me the remaining amount .
>>
>> Rgds,
>> Rohit
>>
>> On Mon, Mar 22, 2010 at 6:54 PM, rohit verma =
wrote:
>>
>>> Dear Vijay,
>>>
>>> Instead of renewing my A/C(509492), I opened a new A/C in the name of my
>>> wife-Neely Sinha(Membership Id-535630, contact no-[protected]).
>>>
>>> On 6th I paid Rs.999 for 3 months plan.
>>>
>>>
>>> I started getting numerous calls from your Bangalore customercare.Someo=
ne
>>> named Sahil offerd me that if I renew my plan by paying 600 more, he wou=
ld
>>> give me 9-movies dvd combo and Britanica encyclopedia as a gift.
>>>
>>> I paid rs.632.58 on 11th March through credit card.
>>>
>>> I haven't received a single gift item and even no one is bothered to
>>> solve my query.I'VE POSTED TWO SUPPORT ISSUES MAIL, BUT NO ONE HAD REVER=
TED
>>> BACK ON IT.
>>>
>>> I'm not dying for the free gifts, my issue is why ur people are indulged
>>> in mis-selling?
>>> And this had happened again with me.
>>>
>>> I request you cancel my wife's membership and if you can refund the
>>> remaining amount to me, I would be highly obliged.
>>>
>>> Regards,
>>>
>>> Rohit Verma
>>> N.B.-I'm attaching the mail from your cutomer care deptt.
>>>
>>>
>>>
>>>
>>> fromHelen Xavier
>>>
>>>
>>>
>>>
>>>
>>> dateWed, Mar 10, 2010 at 6:06 PM
>>>
>>> subjectPlan Details
>>>
>>> mailed-byseventymm.com
>>>
>>>
>>>
>>> hide details Mar 10 (12 days ago)
>>>
>>>
>>>
>>>
>>>
>>> Mr Rohit verma
>>>
>>> Subject: Plan Details Member Id: 535630
>>>

Seventymm — DVDs never work

I took a renewal membership from seventymm for 3 months after prolonged follow ups by them who collected Rs.500/-
I ordered kids movies and they promptly delivered NON WORKING DVDs 4 times continuously, they never accept or even recognize the complaint.if you ask for another DVD, they simply come, deliver and give another DVD again non working. Its better to buy the Movies than Hiring .

Hi,
My member id is-577091. Every time I order movies from seventymm, it is always delivered late. I called up customer care several times, they always tell me that next time it won't happen, but it happens again -the very next order is delayed.
I called customer service again, and asked to cancel my account and process my refund, but they always say they will take the matter with the concerned department. When I ask them which is the concerned department they answer - Its just the concerned department. When I ask to speak to the "concerned department" they say they do not have the provision to transfer the call.
I am unable to cancel my account and get my refund. Please help.
Regards,
Anurag

Dear Sir

Greetings! This is in reference to Seventymm.com service provider of DVD’s for home viewing. Before buying the package I duly informed the Customer Care that I own a BOSE HOME THEATRE SYSTEM and would be playing the DVD’s on the said system. The reply was we only provide the best of the DVD’s and you would not be facing the problem at all. Six months down the line, the scenario got changed and the DVD’s provided were of the worst of the quality which if played full on the system would harm the functioning of the system.

Request after request were emailed and put it to CUSTOMER CARE but of no avail. Promises were made only for very short period and rest is the history.

Finally, the most annoying part was when I was asked to renew the membership which was expiring on June. On request it was changed to Aug and it is ending in July. All results have been loaded from there website from time to time for a proof.

Sir, if you go through the letter and specially the package part, it proves of the mismanagement of accounts and how they are cheating the customers. On asking for refund I was clearly told NO.

The details are given below: RED highlighted shows that the plan was valid for 18 months (6 months on with every renewal) till Oct 2009; it is self explanatory when the seventymm ask for renewal now and showing the different expiry at different times.

Dear Sir
I appreciate the call from Customer Care Mr. Nitin Malik who personally promised to look into the matter personally and make sure that the DVD’s supplied to us would be excellent quality playable on our BOSE Home Theatre system (ref no 2306404 on 12/06/09). To some extent the problem has been rectified but I am not sure that for how long the supply of EXTRMELY GOOD QUALITY of DVD’s would continue? I have a doubt.

This is in reference to the said Member ID whereby I have been facing the problems with my account (ref no 2306404 on 12/06/09 by Mr. Nitin Malik) whereby I was assured the accounts would be rectified within 24 hrs and would hear from Seventymm about it but so far nobody has called and confirmed about it. I sincerely request to please go through the photocopy of the attached details carefully.
4. Bill Details sheet – printout from the website dated 12/06/09
5. My Rental Account – printout from the website on 15/06/09
6. Email to Customer Care on 15/06/09 raising the same issues at [protected]@seventymm.com but there has been no reply so far.

Bill Details page:
Details for Invoice No. 313930
1. 6 month prepaid unlimited plan Rs.2, 745.00
2. Discount on subscription fee Rs. 549.00
3. Monthly subscription fee Rs. 549.00
Total Rs.2, 745.00
Payment made on 10th April 2008 and as per the plan the validity of the account was from
10th April 2008 to 09th October 2008

Details for Invoice No. 313930
1. Monthly subscription fee Rs. 549. 00
2. 6 month prepaid unlimited plan Rs.2, 745.00
3. Discount on subscription fee Rs. 549.00
Total Rs.2, 745.00
Payment made on 11th October 2008 and as per the plan the validity of the account was from
10th October 2008 to 09th April 2009

Details for Invoice No. 681808
1. 6 month prepaid unlimited plan Rs.2, 745.00
3. Cash Credit amount Rs. 457.50
Total Rs.2, 287.50
Payment made on 11th February 2009 and as per the plan the validity of the account was from
10th April 2009 to 09th October 2009

Details of Invoice No. 681808 – on renewal of my account in advance would carry a said discount of Rs.457.50 ps as mentioned and would have the same 6 months limited plan for 6 month period ending on 9th Oct’09. I got the call for renewal mentioning that account is to expire on 12/07/09 as mentioned by Nitin but on checking on the website it showed clearly 12th June 2009. The problem was rectified but it still shows expiry date as 10th August 2009 but as per plan and details mentioned the account to be expired on 09th October 2009, which is wrong and unacceptable to me.
I have time and again has made umpteen calls to the Seventymm Customer Care to please only deliver the DVD’s which I can play on Bose system but it seems that there is nobody to bother about customers request. Frustrated with the supply of poor quality DVD’s which you can’t play at all, what you look for is “REFUND”. You put yourself in my shoes and please put your hand on your heart and let me know what would really ask for if this continues for months.
Please rectify the problem from your end and intimate accordingly. What I also request you to kindly look into the matter of DVD’s supplied from your end.
Thanking you


Kapil Rohatgi
C 2 / 304 Ananda Eldeco Apartments
Sector 48
Noida 201 302
Mobile:[protected]
Email: [protected]@yahoo.com Copy to: HO Bangalore

Seventy Mm — Renewal demand without the expiry date and poor quality of DVD's provided

so far nothing no action has been taken by the company....its a long pending issue

Nowadays before subscribing to any online service I usually search the internet reading reviews about the site from the prior customers. I had done the same too for seventymm and thought of giving it a shot since there a 1-month trial offer going on.

My member id is 592333.

As experienced by anandraga2303, I too got the movies very late (more than 3 days) and that too after living in a big/metro city like Pune.
I had to call customer care everytime to update the status of the movies. I had to call them to update the movie status to "delivered" or else you cant order a new one.
Then I had to call customer service to order a new movie since the IVR or SMS option was faulty. It never gave a confirmation number and the online option never worked :( It always flashed "please try again after some time!":(
Then I had to call the customer service to update the status to "Returned" after I returned a movie.
Finally I made a final call to Seventymm to stop my trial and close my account. Hope that successfully gets done without any issues. I have wasted so much money in making calls and sending messages that all that would add up to the movie rental amount itsel[censored]

Hope they seriously think about their service or else they should stop their business and stop cheating people.

I would not recommend this online rental service to anyone except if one wishes to try it on a trial basis.

Regards,
Brotin