[Resolved] Seventymm — Kind attn:Mr. Raghav Kher | |
It was indeed the worst day, a NIGHTMARE THE DAY I BOUGHT SEVENTY MM. KINDLY TREAT THIS MATTER AS URGENT. I DO NOT WANT ANY ASSOCIATION WITH SEVENTYMM ANY LONGER. I HAVE ALL MY FAMILY USING EVENTYMM SINCE THE LAST 8Month BUT NEVER FACED ANY SUCH PROBLEM. NOW WE CANNOT TAKE THIS ATTITUDE BY SEVENTY MM. GUESS SEVENTY MM MIGHT HAVE GROWN AS A BRAND BUT HAS TRULY DETERIORATED TOO LOW IN TERMS OF ITS SERVICES. MAY I REQUEST YOU TO KINDLY MAKE ARRANGEMENTS TO GET MY REFUND OF COMPLETE SUCURITY IMMEDIATELY.ATLEAST REVERT BACK. My experience with the customer service personnel of this company has not been a very pleasant one. All i wanted from you REFUND OF COMPLETE SUCURITY . REGARDS, Rajesh Nayak [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 12 Comments | |
Comments
Seventymm — FALSE COMMITMENT & PATHETIC SERVICE./ATTITUDE
Here I figure out that I'm not the only one to be duped...just like others I do miss movies every other week on stupid pretext of non updation, delivery boys fault etc.I have taken 6 month subscription with promise of prompt delivery which was absent when I had previously subscribed for 3 months...freebies like travel vouchers..I have'nt recieved them till date...The best part is that c.c. executives are mostly stupid who don't even know how to spell english titles properly or apply logic while conversing..except that they can apologise 101 times for same mistake which they shall keep on doing.A girl called Richa called me up 5 times & 3 times a day to sell it...bt when I dropped message after paying the amount she has'nt contacted me reg. travel vouchers ..an offer which is not known to other cc. guys out there.
P.S. The senior management of the company is least bothered about the future of company since even after your -ve feedback no senior makes an effort to rectify it.
ADVISE- I had used MOVIEMART for 2 months & found it good in terms of delivery( To Noida ).
I fully agree with the said comments... HORRIBLE SERVICE and lots of ATTITUDE... as if customer is the stupid of first order. ...
I took this "1-DVD Unlimited 3 Months Plan" for Rs. 849/- after I got a sales call for this. I was told that I'll be eligible for 1-DVD daily, provided I send an sms between 11:30 pm and early morning 4:40 am.
Now after 55 days since I took this service, I have been delivered only 35 movies till date. Every week, despite of sending sms[protected] on time, I'm not delivered movies for at least 2 days every week. In between there was 3 days when I didn't got any delivery of movies.
I've been following up with your Customer Care (+[protected], and I'm told every time that there were some technical issues, and this issue will not happen again, but it happens every week.
And after the pathetic service, the Customer Care Executives are more pathetic.
Today (10-Jun-09) I called up the Customer Care Executive and the person spoke very unprofessionally and rudely.
He bluntly said - "We have provided 35 movies till date and it is a very good service we have provided to you and you will not find this kind of Excellent service anywhere".
When I said I'm not going to renew this plan if this kind of service continues, he said - "If you are not happy with the service, then we'll our self cancel this plan, once 90 days are over and we will not let you renew any service with us".
I'm just wandering if he is doing any good to the company or harming the company's reputation. Well, with this kind of setup and behavior, I don't think the company is here to provide some good service to people. I think as I have been sms-ing every day, the company is not co-operating and not willing to extend any support to a customer like me.
The Customer Care Executive further added - "The company has already spent more than Rs.1000/- in delivering movies to you", which clearly indicated that I should not expect any more good service.
I will request all those concerned, that never ever take any service from this kind of company.
Now after 55 days since I took this service, I have been delivered only 35 movies till date. Every week, despite of sending sms[protected] on time, I'm not delivered movies for at least 2 days every week. In between there was 3 days when I didn't got any delivery of movies.
I've been following up with your Customer Care (+[protected], and I'm told every time that there were some technical issues, and this issue will not happen again, but it happens every week.
And after the pathetic service, the Customer Care Executives are more pathetic.
Today (10-Jun-09) I called up the Customer Care Executive and the person spoke very unprofessionally and rudely.
He bluntly said - "We have provided 35 movies till date and it is a very good service we have provided to you and you will not find this kind of Excellent service anywhere".
When I said I'm not going to renew this plan if this kind of service continues, he said - "If you are not happy with the service, then we'll our self cancel this plan, once 90 days are over and we will not let you renew any service with us".
I'm just wandering if he is doing any good to the company or harming the company's reputation. Well, with this kind of setup and behavior, I don't think the company is here to provide some good service to people. I think as I have been sms-ing every day, the company is not co-operating and not willing to extend any support to a customer like me.
The Customer Care Executive further added - "The company has already spent more than Rs.1000/- in delivering movies to you", which clearly indicated that I should not expect any more good service.
I will request all those concerned, that never ever take any service from this kind of company.
Seventy mm is good company with bad management, because of that the company will not run for a long I think so, I think his director has the excess money and has blind faith on them, GOD Save
Please go to other company of that kind, for good services but naver to 70 mm
Thanks
VKS
Please go to other company of that kind, for good services but naver to 70 mm
Thanks
VKS
Sending you the entire trials of mails sent to your team for last 2 months.
Dear Vatsal
I am happy that at least you are reverting on my queries, otherwise earlier the seventy mm team did not even bother to respond to my complaints.
However it seems as if some one is taking revenge from me for my complaints against your team. Since 12th of August, I have been harassed by your team too much. Your service standards have become worst from bad. The problems has increased manifold as followings:
1. You have not reverted to me on why the Hulchul movie was sent to movie in non Hindi language.
2. On 21st of Aug, I was sent the movie name DON/Wo Lamhe. We were happy to get that DVD as we can watch Wo Lamhe. However we were shocked to know that it was the DVD for songs only. At about 4.00 PM on the same day we called one of your team members named Laxmi[protected] and complained for the same. On that he collected the movie back from us on the same evening and against that no movie was delivered to us as replacement.
3. On 23rd Aug we were sent the same songs DVD of DON / Wo Lamhe again, which we refused to receive and hence the movie was sent back. Again we were with no movie for the day.
4. Today on 24th Aug we have been sent the movie name Mission Impossible. But again the same issue, the movie was in English and there was no option of Hindi language. Thus it wasn’t of any use for us.
Now from these issues I feel as if you guys are taking any revenge from me.
Even I am working with a service Industry and whenever we received any complaints from customer we take extra care for that customer and attempt to put our best efforts to delight (more than satisfied) the customers in future. However there is no such kind of attempt from your side. Every time you are apologizing but not learning from your previous mistakes.
I request you to kindly provide me the contact details of your Chief Executive Officer, so that I can communicate with him.
Also since I am not getting any resolution from your support team I am intentionally marking this mail to another mail ids mentioed on the website.
I request the head of the other depts also to kinldy let me know the contact details of CEo of the company so that I can esclate the unresloved issue.
Thanks & Regards
Saurabh Gupta
--- On Thu, 8/20/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: {Disarmed} RE:'Seventymm=481-320' Re: Movie Request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Thursday, August 20, 2009, 2:11 PM
Dear Mr.Saurabh Gupta,
Subject: Movie Request, Mem-id: 162335
Greetings from seventymm!
Thanks for your kind revert. It is really unfortunate for us to see this kind of mail from such a valuable customer like you.
I would like to inform you that the movie "The Great Gambler" was added by you on (Jul 17 2009 8:28:45:390AM) as we are not authorized to add movies without your permit.
I would also like to inform you that after 13th we haven't received any SMS request for movies.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta ([protected]@yahoo.com)
Date: Monday, August 17, 2009 07:10 PM
To: Support ([protected]@seventymm.com)
Subject: Re: {Disarmed} RE: Movie Request
Dear Mr. Vatsal
Saying a sorry means that you a sorry for the particular event and in future you will keep this in mind. But in Seventy mm case it is just a tool to escape your responsibilities.
I am still facing lots of problems with your company some of which are as follows:
1. Last week I was sent the movie : The Great Gambler, which was not there in my wish list. Thus we were forced to see that particular movie and that also waste my one day rental.
2. On 14th of August 2009 I was sent the movie named Hulchal. I was happy to see the SMS that a good comedy movie has been sent to me and I can enjoy my holidays by watching this movie. I even do not mind that no movie will be delivered to me on 15th Aug 2009 as Hulchual was a good movie to watch on 15th. However all my plans shattered when I started the movie. I was not in Hindi. Thus was not of any use to us. Total wastage of 2 days.
3. On 15th Evening I sent an SMS to your team for the movie delivery but no movie was deliver to me.
4. Again on 16th of Aug 2009 I have sent a SMS Deliver to your team but no movie was deliver to me till today. I had incurred Rs 9 for 3 SMS on 16th. One SMS as Deliver, then as Get and then again as Get in order to ensure that I received the movie.
5. You have changed the system of requesting delivery of movie on your website, which is very confusing. Till the time the status of returned movie is updated we are unable to locate any option for return movie. Last week I spend a lot of time to locate the option of deliver the movie but was not able to locate the same as it was not there at all.
6. You have changed the option for requesting the movie on phone through SMS. Now instead of Deliver we have to write to you Get and then the movie code thus 2 SMS are required. Meaning there by the cost @Rs6.
As a result of above mentioned problems I was not able to enjoy my entire weekend.
Also I had to incur cost for SMS without any result.
As a result of these problems I am forced to keep the movie hulchul with me since 14th Aug 2009, which I can not watch because it is not in Hindi.
This is quite shameless on your part to followup for the renewals till the time the problems continues. The money that you are investing in followup for renewals should be investing in improving your services and the customers will automatically start renewing the accounts.
Give them the best services they will automatically approach you for renewals. And if you continue with bad services you can not get the renewals..
First deserve to renew the desire for the renewals.
Thanks & Regards
Saurabh Gupta
--- On Mon, 8/10/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: {Disarmed} RE:'Seventymm=481-320' Movie Request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Monday, August 10, 2009, 12:48 PM
Dear Mr.Saurabh Gupta,
Subject: Movie Request, Mem-id: 162335
Greetings from seventymm!
Thank you for writing to us. We truly apologizes for the inconvenience caused to you. I would like to inform you that your feedback has been forwarded to our respective department and we ensure you that your returned movies will be updated on time.
However, I would like to inform you that we will consider the lost days at the time of renewal.We would be highly obliged if you will reinstate your membership with us and provide us a chance to serve you.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Monday, August 10, 2009 12:11 AM
To: Support (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: Saurbh Gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@piceworld.co.in)
Subject: RE: Movie request
Dear Mr. Vatsal
Its 11.44 PM now and still the status of the new has not been updated on your website. As a result of this I am forced to send you the SMS @Rs3/- for tomorrow movie.
I have specifically switch the computer in the night only to book order through computer but because of your inefficiencies it was of no use.
Also, because of your internal problem we do not receive any movie on 05.08.09(Rakhi).
I appreciate that you have at least informed us about the non deliver in the morning itself, but that is not enough. It should have also been compensated by sending an extra movie on the next day, which wasn't happened.
This is just to inform you about your own services, so that at least your sales team should be aware of these issues before selling the package or calling the customer again for the renewals.
FIRST IMPROVE YOUR SERVICES THEN EXCEPT THE RENEWALS.
IF YOU WILL PROVIDE THE SERVICES TO THE DELIGHT OF THE CUSTOMERS THEN CUSTOMER WILL AUTOMATICALLY RENEW THE ACCOUNT OTHERWISE YOU WILL SURELY LOOSE A POTENTIAL CUSTOMER, AS IN MY CASE.
Thanks & Regards
Saurabh Gupta
--- On Wed, 7/29/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: RE:'Seventymm=481-320' Movie request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Wednesday, July 29, 2009, 7:55 PM
Dear Mr.Saurabh Gupta,
Subject: Movie request, Mem-id: 162335
Greetings from seventymm!
We truly regret for the delay in our shipment. Going forward we will try to avoid such kind of inconvenience in future.
Regards
Vatsal Kumar
Seventymm E-mail Support
Unlimited plan being withdrawn on 1st of August 2009. Renew now and avail exciting offers.
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Wednesday, July 29, 2009 10:00 AM
To: Support (MailScanner has detected a possible fraud attempt from "us.mc448..mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448..mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com)
Subject: RE: Service issues
Dear Vatsal
Thanks for atleast reverting.
Regarding the SMS for delivery on 27.07.09, I still have the delivery report in my mobile showing the delivery of message for delivery on 27.07.09(00:07:00AM). I dont know, why it has not reach to you.
Thanks & Regards
Saurabh
--- On Tue, 7/28/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: RE:'Seventymm=481-320' Service issues
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Tuesday, July 28, 2009, 7:10 PM
Dear Mr.Saurabh Gupta,
Subject: Services issues, Mem-id: 162335
Greetings from seventymm!
Thank you for writing to us. We will check the disk in our system. We have added the same movie to your wish list again. You can have it replaced in your next request subject to availability of this title at the same time.
However, I would like to inform you that we haven't receive any request on 26th. We have received your request on "Jul 27 2009 8:40:51:877PM " hence it will will be delivered to you today.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Tuesday, July 28, 2009 10:35 AM
To: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo..com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo..com" claiming to be [protected]@seventymm.com (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com (MailScanner has detected a possible fraud attempt from "us..mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com)
Subject: Re: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
Hi
It is being now 25 days that I have not got any response from your team. It does not matters to you at all, that a customer is complaining. Well I have came across the following more issues.
1. The print of the Movie Billu was not up to the mark.
2. I have messaged you for the delivery of movie on 26.07.09 night. But no movie was delivered to me on 27.07.09.
Can you please let me know the reasons for the non delivery??????
Regards
Saurabh Gupta
[protected]
--- On Fri, 7/3/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Friday, July 3, 2009, 10:19 PM
Hi
The same problems continues till yet
1. Its 10.00PM now and the movie is still not updated on your website.
Since the movie is not update, I can not place the order for delivery of movie through website and hence I am forced to place delivery order through SMS which is costing me Rs 3 per day.
I am not at all going to bear this cost in future and will never renew your services in future.
2. I am still facing the same problem in your CD. In most of the CDs the voice wasn't there and only back-round music was there. As instructed by you I tried to switch it to digital Dolby but it does not happen all the times. Same time the option to switch the movie at digital Dolby was not there.
Because of this I was unable to watch the following 2 movies:
1. Gajni
2. Hello
At the time of return of Hello movie I called your delivery boy upstairs and showed him that the Hello movie does not have any sound. We also showed him that there is no option for digital Dolby there. You may check with him.
Further that delivery boy gave the following response to me :
1. I am just the delivery boy I am not responsible for bad movies.
2. This is not the single complaint that you are having, every customer where I deliver the movie has the same problem.
3. Because of these issues I have observed that none of the customer that renewed the account till yet.
With this kind of response from your own staff, I have further lost interest in your services.
At present I am forcefully using your services as I have already paid in advance for next three months. I request you to kjnldy stop my services and refund my money proportionately.
Thanks & Regards
Saurabh
Your service are not at all up to the mark.
--- On Mon, 6/22/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Monday, June 22, 2009, 9:56 AM
Hi
Nobody from your team does not even bothered about the customers greviances. nobody bothered to call me our revert me on this mail till yet.
One more issue added now :
The last movie Fannha sent to me was again not in a position to watch. There was no voice in the moive. My entire weekend was spoiled by you.
Regards
Saurabh
--- On Thu, 6/18/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Thursday, June 18, 2009, 10:40 PM
Hi
I am Saurabh Gupta, a new member of your company with member ID 162335. I am quite dissatisfied with your services and not going to continue with your service in future... I have following issues:
1. I had posted some issues on your website yesterday (17.06.09), which are not yet answered... Nobody from the customer care has bothered to even call the customer.
2. I have been delivered the movie Yuvraj on 16.06.09. The movie was ok with respect to the print but it was without the voice. At most of the parts of the movie the voice was missing.
When the package was offered to me for sale, I was informed that, your team, watches the movie in the night before delivering the same, so that the customer enjoys the good movie, but I don’t think it is happening in actual.
3. At the time of sale of the package I was told that I can order one movie per day.
However I don’t know how can I do the same. I can’t order the new movie till the time the request for delivery option features on the screen.
Its 10.13Pm dated 18.06.09, but even today the request for delivery option is not switch on, o your website till yet. Till yet the website is showing the movie yuvraj which has already been returned today at 3.00pm and new movie raqeeb has been delivered. Since the option for delivery is not featuring on the website I cant order the movie for tomorrow.
4. I have also been given the option to SMS for the delivery. But it is of no use. Few days back I SMS for the delivery. I have got the immediate reply that the movie will be delivered in one day, but no movie was delivered on next day. Then finally I requested again for the delivery.
I can not understand the reasons for the problems. I request you to kindly either fix up these problems immediately or refund my money ASAP.
Thanks & Regards
Saurabh Gupta
[protected]
[protected]
Dear Vatsal
I am happy that at least you are reverting on my queries, otherwise earlier the seventy mm team did not even bother to respond to my complaints.
However it seems as if some one is taking revenge from me for my complaints against your team. Since 12th of August, I have been harassed by your team too much. Your service standards have become worst from bad. The problems has increased manifold as followings:
1. You have not reverted to me on why the Hulchul movie was sent to movie in non Hindi language.
2. On 21st of Aug, I was sent the movie name DON/Wo Lamhe. We were happy to get that DVD as we can watch Wo Lamhe. However we were shocked to know that it was the DVD for songs only. At about 4.00 PM on the same day we called one of your team members named Laxmi[protected] and complained for the same. On that he collected the movie back from us on the same evening and against that no movie was delivered to us as replacement.
3. On 23rd Aug we were sent the same songs DVD of DON / Wo Lamhe again, which we refused to receive and hence the movie was sent back. Again we were with no movie for the day.
4. Today on 24th Aug we have been sent the movie name Mission Impossible. But again the same issue, the movie was in English and there was no option of Hindi language. Thus it wasn’t of any use for us.
Now from these issues I feel as if you guys are taking any revenge from me.
Even I am working with a service Industry and whenever we received any complaints from customer we take extra care for that customer and attempt to put our best efforts to delight (more than satisfied) the customers in future. However there is no such kind of attempt from your side. Every time you are apologizing but not learning from your previous mistakes.
I request you to kindly provide me the contact details of your Chief Executive Officer, so that I can communicate with him.
Also since I am not getting any resolution from your support team I am intentionally marking this mail to another mail ids mentioed on the website.
I request the head of the other depts also to kinldy let me know the contact details of CEo of the company so that I can esclate the unresloved issue.
Thanks & Regards
Saurabh Gupta
--- On Thu, 8/20/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: {Disarmed} RE:'Seventymm=481-320' Re: Movie Request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Thursday, August 20, 2009, 2:11 PM
Dear Mr.Saurabh Gupta,
Subject: Movie Request, Mem-id: 162335
Greetings from seventymm!
Thanks for your kind revert. It is really unfortunate for us to see this kind of mail from such a valuable customer like you.
I would like to inform you that the movie "The Great Gambler" was added by you on (Jul 17 2009 8:28:45:390AM) as we are not authorized to add movies without your permit.
I would also like to inform you that after 13th we haven't received any SMS request for movies.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta ([protected]@yahoo.com)
Date: Monday, August 17, 2009 07:10 PM
To: Support ([protected]@seventymm.com)
Subject: Re: {Disarmed} RE: Movie Request
Dear Mr. Vatsal
Saying a sorry means that you a sorry for the particular event and in future you will keep this in mind. But in Seventy mm case it is just a tool to escape your responsibilities.
I am still facing lots of problems with your company some of which are as follows:
1. Last week I was sent the movie : The Great Gambler, which was not there in my wish list. Thus we were forced to see that particular movie and that also waste my one day rental.
2. On 14th of August 2009 I was sent the movie named Hulchal. I was happy to see the SMS that a good comedy movie has been sent to me and I can enjoy my holidays by watching this movie. I even do not mind that no movie will be delivered to me on 15th Aug 2009 as Hulchual was a good movie to watch on 15th. However all my plans shattered when I started the movie. I was not in Hindi. Thus was not of any use to us. Total wastage of 2 days.
3. On 15th Evening I sent an SMS to your team for the movie delivery but no movie was deliver to me.
4. Again on 16th of Aug 2009 I have sent a SMS Deliver to your team but no movie was deliver to me till today. I had incurred Rs 9 for 3 SMS on 16th. One SMS as Deliver, then as Get and then again as Get in order to ensure that I received the movie.
5. You have changed the system of requesting delivery of movie on your website, which is very confusing. Till the time the status of returned movie is updated we are unable to locate any option for return movie. Last week I spend a lot of time to locate the option of deliver the movie but was not able to locate the same as it was not there at all.
6. You have changed the option for requesting the movie on phone through SMS. Now instead of Deliver we have to write to you Get and then the movie code thus 2 SMS are required. Meaning there by the cost @Rs6.
As a result of above mentioned problems I was not able to enjoy my entire weekend.
Also I had to incur cost for SMS without any result.
As a result of these problems I am forced to keep the movie hulchul with me since 14th Aug 2009, which I can not watch because it is not in Hindi.
This is quite shameless on your part to followup for the renewals till the time the problems continues. The money that you are investing in followup for renewals should be investing in improving your services and the customers will automatically start renewing the accounts.
Give them the best services they will automatically approach you for renewals. And if you continue with bad services you can not get the renewals..
First deserve to renew the desire for the renewals.
Thanks & Regards
Saurabh Gupta
--- On Mon, 8/10/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: {Disarmed} RE:'Seventymm=481-320' Movie Request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Monday, August 10, 2009, 12:48 PM
Dear Mr.Saurabh Gupta,
Subject: Movie Request, Mem-id: 162335
Greetings from seventymm!
Thank you for writing to us. We truly apologizes for the inconvenience caused to you. I would like to inform you that your feedback has been forwarded to our respective department and we ensure you that your returned movies will be updated on time.
However, I would like to inform you that we will consider the lost days at the time of renewal.We would be highly obliged if you will reinstate your membership with us and provide us a chance to serve you.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Monday, August 10, 2009 12:11 AM
To: Support (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: Saurbh Gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@piceworld.co.in)
Subject: RE: Movie request
Dear Mr. Vatsal
Its 11.44 PM now and still the status of the new has not been updated on your website. As a result of this I am forced to send you the SMS @Rs3/- for tomorrow movie.
I have specifically switch the computer in the night only to book order through computer but because of your inefficiencies it was of no use.
Also, because of your internal problem we do not receive any movie on 05.08.09(Rakhi).
I appreciate that you have at least informed us about the non deliver in the morning itself, but that is not enough. It should have also been compensated by sending an extra movie on the next day, which wasn't happened.
This is just to inform you about your own services, so that at least your sales team should be aware of these issues before selling the package or calling the customer again for the renewals.
FIRST IMPROVE YOUR SERVICES THEN EXCEPT THE RENEWALS.
IF YOU WILL PROVIDE THE SERVICES TO THE DELIGHT OF THE CUSTOMERS THEN CUSTOMER WILL AUTOMATICALLY RENEW THE ACCOUNT OTHERWISE YOU WILL SURELY LOOSE A POTENTIAL CUSTOMER, AS IN MY CASE.
Thanks & Regards
Saurabh Gupta
--- On Wed, 7/29/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: RE:'Seventymm=481-320' Movie request
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Wednesday, July 29, 2009, 7:55 PM
Dear Mr.Saurabh Gupta,
Subject: Movie request, Mem-id: 162335
Greetings from seventymm!
We truly regret for the delay in our shipment. Going forward we will try to avoid such kind of inconvenience in future.
Regards
Vatsal Kumar
Seventymm E-mail Support
Unlimited plan being withdrawn on 1st of August 2009. Renew now and avail exciting offers.
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Wednesday, July 29, 2009 10:00 AM
To: Support (MailScanner has detected a possible fraud attempt from "us.mc448..mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448..mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com)
Subject: RE: Service issues
Dear Vatsal
Thanks for atleast reverting.
Regarding the SMS for delivery on 27.07.09, I still have the delivery report in my mobile showing the delivery of message for delivery on 27.07.09(00:07:00AM). I dont know, why it has not reach to you.
Thanks & Regards
Saurabh
--- On Tue, 7/28/09, Support <[protected]@seventymm.com> wrote:
From: Support <[protected]@seventymm.com>
Subject: RE:'Seventymm=481-320' Service issues
To: "saurabh gupta" <[protected]@yahoo.com>
Date: Tuesday, July 28, 2009, 7:10 PM
Dear Mr.Saurabh Gupta,
Subject: Services issues, Mem-id: 162335
Greetings from seventymm!
Thank you for writing to us. We will check the disk in our system. We have added the same movie to your wish list again. You can have it replaced in your next request subject to availability of this title at the same time.
However, I would like to inform you that we haven't receive any request on 26th. We have received your request on "Jul 27 2009 8:40:51:877PM " hence it will will be delivered to you today.
Do let me know if you need any further assistance and I will be glad to assist you.
Regards
Vatsal Kumar
Seventymm E-mail Support
[protected][protected][protected][protected][protected][protected]
For delivery of movies, SMS DELIVER to 5757570, or click “Request delivery” button on website
For pickup without delivery, SMS RETURN to 5757570 or click “Request return” button on website
For disc problems, SMS DISC to 5757570
For booking online tickets of latest movies click Seventymm Ticket Counter!
-----Original Message-----
From: saurabh gupta (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@yahoo.com)
Date: Tuesday, July 28, 2009 10:35 AM
To: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo..com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo..com" claiming to be [protected]@seventymm.com (MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be [protected]@seventymm.com)
Cc: MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com (MailScanner has detected a possible fraud attempt from "us..mc448.mail.yahoo.com" claiming to be MailScanner has detected a possible fraud attempt from "us.mc448.mail.yahoo.com" claiming to be saurabh.[protected]@shangri-la.com)
Subject: Re: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
Hi
It is being now 25 days that I have not got any response from your team. It does not matters to you at all, that a customer is complaining. Well I have came across the following more issues.
1. The print of the Movie Billu was not up to the mark.
2. I have messaged you for the delivery of movie on 26.07.09 night. But no movie was delivered to me on 27.07.09.
Can you please let me know the reasons for the non delivery??????
Regards
Saurabh Gupta
[protected]
--- On Fri, 7/3/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Friday, July 3, 2009, 10:19 PM
Hi
The same problems continues till yet
1. Its 10.00PM now and the movie is still not updated on your website.
Since the movie is not update, I can not place the order for delivery of movie through website and hence I am forced to place delivery order through SMS which is costing me Rs 3 per day.
I am not at all going to bear this cost in future and will never renew your services in future.
2. I am still facing the same problem in your CD. In most of the CDs the voice wasn't there and only back-round music was there. As instructed by you I tried to switch it to digital Dolby but it does not happen all the times. Same time the option to switch the movie at digital Dolby was not there.
Because of this I was unable to watch the following 2 movies:
1. Gajni
2. Hello
At the time of return of Hello movie I called your delivery boy upstairs and showed him that the Hello movie does not have any sound. We also showed him that there is no option for digital Dolby there. You may check with him.
Further that delivery boy gave the following response to me :
1. I am just the delivery boy I am not responsible for bad movies.
2. This is not the single complaint that you are having, every customer where I deliver the movie has the same problem.
3. Because of these issues I have observed that none of the customer that renewed the account till yet.
With this kind of response from your own staff, I have further lost interest in your services.
At present I am forcefully using your services as I have already paid in advance for next three months. I request you to kjnldy stop my services and refund my money proportionately.
Thanks & Regards
Saurabh
Your service are not at all up to the mark.
--- On Mon, 6/22/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: Fw: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Monday, June 22, 2009, 9:56 AM
Hi
Nobody from your team does not even bothered about the customers greviances. nobody bothered to call me our revert me on this mail till yet.
One more issue added now :
The last movie Fannha sent to me was again not in a position to watch. There was no voice in the moive. My entire weekend was spoiled by you.
Regards
Saurabh
--- On Thu, 6/18/09, saurabh gupta <[protected]@yahoo.com> wrote:
From: saurabh gupta <[protected]@yahoo.com>
Subject: VARIOUS PROBLEMS WITH YOUR PRODUCT
To: [protected]@seventymm.com
Cc: saurabh.[protected]@shangri-la.com
Date: Thursday, June 18, 2009, 10:40 PM
Hi
I am Saurabh Gupta, a new member of your company with member ID 162335. I am quite dissatisfied with your services and not going to continue with your service in future... I have following issues:
1. I had posted some issues on your website yesterday (17.06.09), which are not yet answered... Nobody from the customer care has bothered to even call the customer.
2. I have been delivered the movie Yuvraj on 16.06.09. The movie was ok with respect to the print but it was without the voice. At most of the parts of the movie the voice was missing.
When the package was offered to me for sale, I was informed that, your team, watches the movie in the night before delivering the same, so that the customer enjoys the good movie, but I don’t think it is happening in actual.
3. At the time of sale of the package I was told that I can order one movie per day.
However I don’t know how can I do the same. I can’t order the new movie till the time the request for delivery option features on the screen.
Its 10.13Pm dated 18.06.09, but even today the request for delivery option is not switch on, o your website till yet. Till yet the website is showing the movie yuvraj which has already been returned today at 3.00pm and new movie raqeeb has been delivered. Since the option for delivery is not featuring on the website I cant order the movie for tomorrow.
4. I have also been given the option to SMS for the delivery. But it is of no use. Few days back I SMS for the delivery. I have got the immediate reply that the movie will be delivered in one day, but no movie was delivered on next day. Then finally I requested again for the delivery.
I can not understand the reasons for the problems. I request you to kindly either fix up these problems immediately or refund my money ASAP.
Thanks & Regards
Saurabh Gupta
[protected]
[protected]
HI TO ALL THE 70 MM BASHERS-HERE's YET ANOTHER HORRIFIED, DISAPPOINTED CUSTOMER OF 70 MM-WHO SYAS CUSTOMER IS THE KING-IN INDIA TILL THE TME COMPANIES LIKE 70MM DO NOT GET GOOD COMPETITION THEY WILL CONTINUE TO RULE & EXPLOIT THE CUSTOMERS-WHY DONT ONE OF YOU GUYS GET UP AND GIVE A RUN TO THEIR MONEY-LOT OF SCOPE FOR THAT-WAITING FOR SOME BETTER COMPANY TO TAKE THEM UP OR THEM GETTING WIPED OUT FROM THE MARKET-THEY DESERVE IT-IS MR. RAGHAV KHER STILL THE CEO OR HAS HE LEFT OR BEEN SACKED-HOPE HE WAKES UP BEFORE ITS TOO LATE FOR 70 MM
-SHANKAR SAHAY
-SHANKAR SAHAY
Seventymm — Not Reverting Money Back
Seventymm is online rental movies service company. As having Credit Card they offered me free trail pack @ Rs.1 first for 28 days, later if i wish i can carry on with different monthly plan.My free trial suppose to expire on Feb 09 2011. I sent an mail for cancellation of my subscription on 8th itself to pickup the movie which was pending with me & not to charge my card.Though they charged my credit Card of Rs.1499/-. After several followups with them on call & mail they are not ready to either pick up the movie or revert back of money. Its been month now.
Whenever i do call them they have same answer they are arranging for pick up & once it will done they will revert back money to card.
I am tired of followup with them. They might be cheating other people also in same way.
agree with above complaints,
i have ordered a movie of 90 hours back and still undelivered ... ands everything calling your team and customer care they are lying like movie has been already delivered, it will reach shortly bla bla...they Have ruined my weekend.
i am new joinee and really shattered to see such response from customer and already imagined that i will face such problems in future from your horrible poor customer service..
i have joined six month pro gramme..oh my god next six months...
please raghav take care of this and try to keep in touch with your team to maintain your customer service...
Regards
AshadeeP
mY ID : 636202
i have ordered a movie of 90 hours back and still undelivered ... ands everything calling your team and customer care they are lying like movie has been already delivered, it will reach shortly bla bla...they Have ruined my weekend.
i am new joinee and really shattered to see such response from customer and already imagined that i will face such problems in future from your horrible poor customer service..
i have joined six month pro gramme..oh my god next six months...
please raghav take care of this and try to keep in touch with your team to maintain your customer service...
Regards
AshadeeP
mY ID : 636202
Dear Mr Kher
I have been a supplier for ladies indo-western wear since july 2012.I have delivered all products as per the PO issued to me. I want to bring to your notice a lot of anomalies happening at your company and I dont think such matters are even ever brought to your notice since all such things are usually covered up and hushed up at the lower level.
At the start of my association with SEVENTYMM, COM - I was told and given a written contract to be signed and returned-which I promptly did.Legally speaking the contract to be signed / accepted and returned to the supplier as well-which never happened, despite several mails and phone calls to your Gurgaon office-ROHIT SHARMS, PUJA CHADDHA.All i got was assurance to get the same but which ultimately never happened.
Then I have not been paid my outstanding payments since july 2012 .I have been writing and talking to several people in your organization-all of whom have only been giving me false assurances for the last 3 months.I WANT TO ASK YOU A QUESTION THAT IS THIS THE KIND OF BUSINESS ETHICS YOU HAVE PROPAGATED IN YOUR COMPANY THAT YOU DONT PAY BACK TO YOUR SUPPLIERS.
I must have written atleast 100's of mails for the above and now look at the SHAMELESSNESS of your employees- that they have stopped responding also-which clearly shows that nobody is interested in resolving my payment issues.
If you give me your mail id I can forward you the mails and conversation.Anyways I am copying all as below for you to have a look at them.
I would appreciate that a quick response and action is taken in this regard before things turn ugly which I am sure none o[censored]s would like to have,
I look forward to hearing from you
regards
Apoorv Mehra
C/o C'apple Solutions
[protected]@capplesolutions.com
[protected]
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 12 October, 2012 10:48 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'
Subject: RE: BALANCE PAYMENT NOT RECIEVED EVEN AFTER 2.5 MONTHS OF DELIVERING GOODS -REMINDER-6 NO RESPONSE FROM SEVENTYMM FOR THE BALANCE PAYMENT
Importance: High
REMINDER - 6
Hi!
Why are you not responding for my balance outstanding PAYMENTS.This is your intention to not give payments to your suppliers. I have been only getting FALSE ASSURANCES and not my balance payments.Are you cheating your suppliers and customers like this, is this your way of making money.
If I don’t get my balance outstanding payment within 24 hours- YOU ALL WILL BE COLLECTIVELY RESPONSIBLE FOR THE CONSEQUENCES AND I MEAN IT.YOU CANT TAKE ANYBODY FOR GRANTED ENDLESSLY.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Thursday, 30 August, 2012 10:53 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-5
Importance: High
REMINDER-5
Dear Rohit
What happened to the balance payment which you promised me on last Saturday that on the coming Tuesday-all pending payments will be cleared.
DO I AGAIN HAVE TO MAKE A HUE AND CRY FOR MY PAYMENTS AND SAMPLES. VERBAL ASSURANCES ARE NOT WHAT IS REQUIRED.
ATLEAST HAVE A COURTESY AND INFORM ME ON THE SAME.THAT IS THE LEAST YOU PEOPLE SITTING IN GURGAON CAN DO-IF NOTHING ELSE.ALSO MAKE SURE THE DEDUCTED AMOUNT OF INVOICE 14 IS ALSO PAID IN THIS PAYMENT.
PLEASE DON’T LET ME LOSE MY PATIENCE AGAIN FOR THE SAMPLES AND PENDING PAYMENTS.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Monday, 27 August, 2012 9:47 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-4
Importance: High
Dear Rohit / Mubin
AFTER SUCH A LONG, ENDLESS PHONE CALL AND NUMEROUS MAILS- FINALLY ON 25TH AUG EVENING I RECEIVED TWO CHEQUES FOR AMOUNT 2489.00 AND 3576.00 of INVOICES # 12/13 AND 14/15 RESPECTIVELY.
ON RECONCILING THE SAME- I NOTICED THAT MY INVOICE NO 14 DATED 30/7/12 (attached hereby for your ref also) WAS AMOUNTING TO 3329.74 AND WHEREAS THE CHEQUE RECEIVED OF THIS INVOICE NO IS FOR 2359.00- A DEDUCTION OF 970.74 .WHY HAS THIS HAPPENED ??
FURTHER-PLEASE MAKE SURE THE PENDING BALANCE PAYMENTS FOR THE OTHER 04 INVOICES DO NOT HAVE SUCH DEDUCTIONS AND THIS DEDUCTION IS ALSO ADDED IN THE BALANCE PAYMENTS WHICH YOU HAVE PROMISED TO GET DONE BY TODAY .
PS: Attached is the bank payment voucher for invoice 14 and the copy of invoice no 14 for your reference and needful to be done>
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Saturday, 25 August, 2012 7:41 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-4
Importance: High
REMINDER-4
Despite the endless wait-the TOMORROW NEVER COMES-YET ANOTHER FALSE PROMISE.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: Rohit Kumar [mailto:[protected]@seventymm.com]
Sent: Thursday, 23 August, 2012 7:43 PM
To: apoorv; Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank; puja chadha
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-3
Tomorrow we will make the payment
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Thursday, August 23, 2012 6:21 PM
To: Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank; puja chadha; Rohit Kumar
Subject: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-3
Importance: High
REMINDER-3 PAYMENT STILL NOT MADE FOR ALL 08 INVOICES SUBMITTED SO FAR
Mubin-it sure seems that all your assurances given to me on phone atleast three times were all false.you had confirmed all pending payment including the 28 samples payment will be done max by Tuesday-we are already finished with Thursday and still no signs .HOW MUCH MORE PATIENCE DO YOU WANT ME TO HAVE??????????
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 17 August, 2012 6:41 PM
To: 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; 'Rohit Kumar'
Subject: RE: POINDENT DATA AUG 17TH -REMINDER-2
Importance: High
REMINDER-2
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 17 August, 2012 11:11 AM
To: 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; 'Rohit Kumar'
Subject: RE: POINDENT DATA AUG 17TH
Importance: High
Dear Mubin
Even after 45 days – I am told that the payment will be done soon ?????????? Is there not a time frame still ?
Can you get me the mobile number of your Chief Financial Officer ?I think I will have to take things in my own hands because –from your side there is nothing but endless wait.
LET ME ALSO MEET UP AND APPRISE HIM OF THE WAY ALL THIS IS BEING HANDLED .
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: Mubin Kazi [mailto:[protected]@seventymm.com]
Sent: Friday, 17 August, 2012 10:59 AM
To: apoorv
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank
Subject: RE: POINDENT DATA AUG 17TH
Dear Sir,
Very Good morning,
I have escalated the issue of payment with my finance team soon the payment will get released once done will share with you the payment details.
Thanks & Regards,
Mubin Kazi
Sr Executive |Purchase-Seventymm
Seventymm Services Pvt. Ltd
Cell.:+91 [protected] |
EmailID: [protected]@seventymm.com
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, August 17, 2012 10:59 AM
To: Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank
Subject: POINDENT DATA AUG 17TH
Importance: High
Attached is the PO INDENT DATA for aug 17th.
What happened to the payments ?????
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
I have been a supplier for ladies indo-western wear since july 2012.I have delivered all products as per the PO issued to me. I want to bring to your notice a lot of anomalies happening at your company and I dont think such matters are even ever brought to your notice since all such things are usually covered up and hushed up at the lower level.
At the start of my association with SEVENTYMM, COM - I was told and given a written contract to be signed and returned-which I promptly did.Legally speaking the contract to be signed / accepted and returned to the supplier as well-which never happened, despite several mails and phone calls to your Gurgaon office-ROHIT SHARMS, PUJA CHADDHA.All i got was assurance to get the same but which ultimately never happened.
Then I have not been paid my outstanding payments since july 2012 .I have been writing and talking to several people in your organization-all of whom have only been giving me false assurances for the last 3 months.I WANT TO ASK YOU A QUESTION THAT IS THIS THE KIND OF BUSINESS ETHICS YOU HAVE PROPAGATED IN YOUR COMPANY THAT YOU DONT PAY BACK TO YOUR SUPPLIERS.
I must have written atleast 100's of mails for the above and now look at the SHAMELESSNESS of your employees- that they have stopped responding also-which clearly shows that nobody is interested in resolving my payment issues.
If you give me your mail id I can forward you the mails and conversation.Anyways I am copying all as below for you to have a look at them.
I would appreciate that a quick response and action is taken in this regard before things turn ugly which I am sure none o[censored]s would like to have,
I look forward to hearing from you
regards
Apoorv Mehra
C/o C'apple Solutions
[protected]@capplesolutions.com
[protected]
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 12 October, 2012 10:48 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'; '[protected]@seventymm.com'
Subject: RE: BALANCE PAYMENT NOT RECIEVED EVEN AFTER 2.5 MONTHS OF DELIVERING GOODS -REMINDER-6 NO RESPONSE FROM SEVENTYMM FOR THE BALANCE PAYMENT
Importance: High
REMINDER - 6
Hi!
Why are you not responding for my balance outstanding PAYMENTS.This is your intention to not give payments to your suppliers. I have been only getting FALSE ASSURANCES and not my balance payments.Are you cheating your suppliers and customers like this, is this your way of making money.
If I don’t get my balance outstanding payment within 24 hours- YOU ALL WILL BE COLLECTIVELY RESPONSIBLE FOR THE CONSEQUENCES AND I MEAN IT.YOU CANT TAKE ANYBODY FOR GRANTED ENDLESSLY.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
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From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Thursday, 30 August, 2012 10:53 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-5
Importance: High
REMINDER-5
Dear Rohit
What happened to the balance payment which you promised me on last Saturday that on the coming Tuesday-all pending payments will be cleared.
DO I AGAIN HAVE TO MAKE A HUE AND CRY FOR MY PAYMENTS AND SAMPLES. VERBAL ASSURANCES ARE NOT WHAT IS REQUIRED.
ATLEAST HAVE A COURTESY AND INFORM ME ON THE SAME.THAT IS THE LEAST YOU PEOPLE SITTING IN GURGAON CAN DO-IF NOTHING ELSE.ALSO MAKE SURE THE DEDUCTED AMOUNT OF INVOICE 14 IS ALSO PAID IN THIS PAYMENT.
PLEASE DON’T LET ME LOSE MY PATIENCE AGAIN FOR THE SAMPLES AND PENDING PAYMENTS.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
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From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Monday, 27 August, 2012 9:47 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-4
Importance: High
Dear Rohit / Mubin
AFTER SUCH A LONG, ENDLESS PHONE CALL AND NUMEROUS MAILS- FINALLY ON 25TH AUG EVENING I RECEIVED TWO CHEQUES FOR AMOUNT 2489.00 AND 3576.00 of INVOICES # 12/13 AND 14/15 RESPECTIVELY.
ON RECONCILING THE SAME- I NOTICED THAT MY INVOICE NO 14 DATED 30/7/12 (attached hereby for your ref also) WAS AMOUNTING TO 3329.74 AND WHEREAS THE CHEQUE RECEIVED OF THIS INVOICE NO IS FOR 2359.00- A DEDUCTION OF 970.74 .WHY HAS THIS HAPPENED ??
FURTHER-PLEASE MAKE SURE THE PENDING BALANCE PAYMENTS FOR THE OTHER 04 INVOICES DO NOT HAVE SUCH DEDUCTIONS AND THIS DEDUCTION IS ALSO ADDED IN THE BALANCE PAYMENTS WHICH YOU HAVE PROMISED TO GET DONE BY TODAY .
PS: Attached is the bank payment voucher for invoice 14 and the copy of invoice no 14 for your reference and needful to be done>
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
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From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Saturday, 25 August, 2012 7:41 AM
To: 'Rohit Kumar'; 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-4
Importance: High
REMINDER-4
Despite the endless wait-the TOMORROW NEVER COMES-YET ANOTHER FALSE PROMISE.
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: Rohit Kumar [mailto:[protected]@seventymm.com]
Sent: Thursday, 23 August, 2012 7:43 PM
To: apoorv; Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank; puja chadha
Subject: RE: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-3
Tomorrow we will make the payment
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Thursday, August 23, 2012 6:21 PM
To: Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank; puja chadha; Rohit Kumar
Subject: PAYMENT NOT RECIEVED FOR ANY OF THE 08 INVOICES -REMINDER-3
Importance: High
REMINDER-3 PAYMENT STILL NOT MADE FOR ALL 08 INVOICES SUBMITTED SO FAR
Mubin-it sure seems that all your assurances given to me on phone atleast three times were all false.you had confirmed all pending payment including the 28 samples payment will be done max by Tuesday-we are already finished with Thursday and still no signs .HOW MUCH MORE PATIENCE DO YOU WANT ME TO HAVE??????????
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 17 August, 2012 6:41 PM
To: 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; 'Rohit Kumar'
Subject: RE: POINDENT DATA AUG 17TH -REMINDER-2
Importance: High
REMINDER-2
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, 17 August, 2012 11:11 AM
To: 'Mubin Kazi'
Cc: 'purchase'; 'Purchase-Center'; 'Laxmi Narayan'; 'Mayank'; 'puja chadha'; 'Rohit Kumar'
Subject: RE: POINDENT DATA AUG 17TH
Importance: High
Dear Mubin
Even after 45 days – I am told that the payment will be done soon ?????????? Is there not a time frame still ?
Can you get me the mobile number of your Chief Financial Officer ?I think I will have to take things in my own hands because –from your side there is nothing but endless wait.
LET ME ALSO MEET UP AND APPRISE HIM OF THE WAY ALL THIS IS BEING HANDLED .
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
Please consider the environmental impact of needlessly printing this e-mail
From: Mubin Kazi [mailto:[protected]@seventymm.com]
Sent: Friday, 17 August, 2012 10:59 AM
To: apoorv
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank
Subject: RE: POINDENT DATA AUG 17TH
Dear Sir,
Very Good morning,
I have escalated the issue of payment with my finance team soon the payment will get released once done will share with you the payment details.
Thanks & Regards,
Mubin Kazi
Sr Executive |Purchase-Seventymm
Seventymm Services Pvt. Ltd
Cell.:+91 [protected] |
EmailID: [protected]@seventymm.com
From: apoorv [mailto:[protected]@capplesolutions.com]
Sent: Friday, August 17, 2012 10:59 AM
To: Mubin Kazi
Cc: purchase; Purchase-Center; Laxmi Narayan; Mayank
Subject: POINDENT DATA AUG 17TH
Importance: High
Attached is the PO INDENT DATA for aug 17th.
What happened to the payments ?????
Thanks & Regards
Apoorv Mehra
[protected]@capplesolutions.com
www.capplesolutions.com
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#41 Abhaya Towers, 3rd Main, 4th Cross, Chamarajpet, Bangalore, Karnataka, India - 560018
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Worst thing is that when I enrolled( they came to my office), I was told that I will not be charged any Registration fee nor any Securty Fees and I was told that the fee is 3 mths subscription fee. But when I checked the details, out of the total amount, only 299 is the monthly subsciption fee which by any standards is huge.Till date I have not been delivered any movie and daily I am spending lot of money and time in calling their stupid customer care which is least bothered !!
If someone knows the process of filing the complaint in customer forum, pls post here. I am determined to take them to task. This is height of cheating.