[Resolved]  Seventymm — refund processing

Address:

Ernakulam, Kerala

The order placed and payment made on[protected] through internet banking SBI, OVERSEAS BRANCH, INDIRA GANDHI ROAD, WILLINGDON ISLAND, COCHIN-682003 - ACCOUNT NO.[protected] –IFS CODE – SBIN0000967 to SEVENTYMM.COM.

On[protected] they have cancelled the order.

The above bank account was closed on[protected] as it was an overdraft account against National Savings Certificate and when the NSC got matured the bank closed the above account.

They have returned the amount on[protected] – which has not reached the bank and my account as the said account is not available as on[protected] – Bank email attached

I have approached the bank whenever you have instructed me(3/4 times) and they have confirmed that the money will not reach them as the account is not available when the money was transferred and they are asking to contact you only as the transfer/refund was not occurred – My above closed bank account attached.

Say from Nov till now every 2/3rd day I am contacting your office for the status (I am not exaggerating) and each time new person will attend and give me a hope that this will be sorted out faster – but nothing has happened yet. My normal mobile bill was around Rs.600/= a month has suddenly shooted out to Rs.3000/= per month just because of your inefficient handling of customer’s problem. I don’t know how you are compensate me for this heavy loss of fund.

As per our discussion with them I gave my alternate Bank account No.- SBI, OVERSEAS BRANCH, INDIRA GANDHI ROAD, WILLINGDON ISLAND, COCHIN-682003 – SAVINGS BANK ACCOUNT NO.[protected] –IFS CODE – SBIN0000967. on 9-1-2013 and till now they have not processed the account. And whenever we contact their customer service they reply that they have refunded the amount on 8th November 2012, which is not reached my non available bank account.