Seventymm — Ripped Off, No delivery of CD's

Address:

South Delhi, Delhi

Dear Team Seventymm:

I really wish there were more mails I could mark any longer. Now I seem to have included all mail ID's on your website hoping to catch someones attention who listens to customers.

This has been one of the worst investments I have made by subscribing to Seventymm. Your services are absolutely horrendous and no one in the organisation seems to care are revert to customer requests. Barring that, you seem to have perfected the art of spamming inboxes with your offers. Needless to say, forget me ever again being your customer.

I have ordered movies many times and barring once in the last 3 odd months I have been a member, have they never been delivered. Following is the copy-paste of my mail to Mudit which was sent today and below that is the mail sent in July, 2011. Surprised to see that as a CEO he absolutely doesn't bother to revert and honestly I wonder how DSJ and IVUP remain invested in such a company which does not seem to have any idea or a system about the Voice of the Customer and level of pits their operations are in. I shall be sending copies of this mail to them as well and along with posting it on various social media platforms to ensure that other customers like myself are not ripped off by companies like seventymm.

Hi Mudit,

I have sent you and your organisation a few mails earlier as well. I am astounded by the poor quality of services and customer support that your company provides. Despite repeated attempts to get your organisation respond, it doesn't seem to be moving.
As a thoroughly dissatisfied customer, I request you to kindly initiate action to refund my money. I shall also be advising my friends and family to avoid dealing with your company. Your services truly suck

I shall be looking forward to your reply.

Deepak

Mail Sent on 22nd July, 2011

Hi Mudit,

I am writing to you to as an aggrieved customer. In my experience as a customer service professional, this is one of the most badly managed operations one has come across. We have been ordering movies and as well calling to have the movies taken back regularly. It just doesn't seem to happen !! All the addresses and phone numbers have been shared but so many delivery issues one faces. Even your call center is acutely incapable of connecting to the representatives. I just tried 3 times again.
I would appreciate if someone could get in touch to either have it resolved or have the subscription cancelled.
My Membership :- 636529

Thanks, Deepak


PS: Did a check on a few complaints , here is a link to 174 complaints about your organisation at one of the sites:

https://www.consumercomplaints.in/?search=seventymm