[Resolved]  Sheikh Jamil Ahmad — flight changes with out information

We were subjected to great mental agony and inconvenience due to sudden change of IC 0505 from Bangalore to Delhi on 6th January 2009 to IC 439.In our ticket booked on 5th December, the departure time was 9.30 am and arrival at Delhi was 12.00 noon with out any stops.

When we checked the internet on 5th January to know if there is any change in flight schedule our flight IC 0505 was not seen in the flight schedule. We tried to contact the toll free number of Air India but no one answered the call. I send a letter by e mail to Air India in the address, [protected]@indian-airlines.info to know about our flight status but no reply has been received upto now. We feel this as most unfortunate and irresponsible behavior in the part of Air India. According to our experiences the services and behaviour of low cost private air lines are much better than Air India..

When we reached airport we came to know that the flight No. is changed to IC 439 and the flight has now one stop at Chennai contrary to the ticket issued to us. Moreover the scheduled arrival at Delhi was changed to 13.45. This flight actually landed in Delhi at 14.45. It departed from Bangalore at 10.45 am instead of 9.30 am. We had an important meeting at Delhi at 14.30 and also missed the Jan Shatabdhi Express in which we were planning to go to Karnal- the place of our residence. Hence we had to take a taxi and pay Rs. 2500 as taxi fare to Karnal.

To add to all these, the behaviour of airhostess in the flight gave the feeling as if they are not trained in the fundamentals of hospitality. Passengers who requested for pillows were not provided and those who went and collected only could get it. Is this the way to treat the passengers? Really pathetic services, behaviour and the quality of food served were substandard.

You are requested to look into this matter and give us the necessary compensation by paying us Rs.2500 which we had to spend on taxi and an amount of Rs.50000/- for the mental agony and inconvenience caused to us within 15 days of the receipt of this mail. If necessary action is not taken we will be moving the matter to consumer court.

Thanking you,
Jancy Gupta