Madam
I had sent my complaint to email address given to me by the helpline executive as they informed me that there is no system of registereing the complint at helpline nos. I had sent the complaint as given below. However, I am yet to get a reply. Please suggest me the name and address of the officer who is responsible for overseeing customer complaint so that I can file an application under RTI act to find out the result of my email.
Gopal Gusain
Mobile no [protected]
I travelled on IC 863 on 16.7.2009 from Delhi to Mumbai at seat 18F.
However, to my surprise I was informed by the flight attendant that due to shortage, I can not be served meals. This makes non availability of promised service to me for which I have paid. Please reimburse me the cost immediately but not later than 28.7.2009 failing which I shall have no option but to move to consumer forum. This may also please be treated as my notice in this regard.
However, I have not received any reply in this regard so far. Can you look into the matter? I need to resolve the matter at the earliest. Please also treat this as my final notice to you under consumer protection act.
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