Sheikh Jamil Ahmad — Oversold tickets and denial to board

Address:

Mumbai City, Maharashtra

Hello Sir:

This Aug 15, 2012 morning we were supposed to fly from Mumbai to Goa at 5:15am. The tickets specified that we reach 45 minutes before departure, and were informed the is a domestic flight and were to report at Sahar (Domestic Airport), we reachced the airport at 3:45am for the 5:15 flight. At the terminal we were then informed that the flight is from the Internation terminal (terminal II). Again, this was no where specified that the domestic flight will leave from international terminal. We reached the international terminal at 4:10 am and as soon as we reached there we were told that the flight was closed. On futher checking with the booking counter later we were informed that this flight and all flight for the day were oversold and were provided incorrect reason that the gate was close 60 minutes prior to departure. We had reached there 70 minutes before the fligh and also the printed document from Air India states that all domestic flight we are supposed to show up 45 minutes prior to the flight. We were wrongly denied to board the fligh and now have to buy higher fare tickets to make our trip to Goa.
This is a scam from Air India, where in the over sold position was categgorized as late arrivals when infact we were there 70 minutes prior and also the tickets itinerary from the Air India web site specifically states 45 minutes prior to departure, the company denied us boarding. There were in all 30 passengers along with us with the same situation.