[Resolved] Shoppers Stop — Misbehavior, bad service by Shoppers Stop (mulund) Staff. | |
Dear, Recently I bought a “wrangler” denim worth Rs. 2200 from (very reputed !!!) Shopper Stop (mulund). In the first wash within 5 minutes it lost so much of color that all water looked deep blue. I took the jeans out and its color was completely changed and didn’t have any resemblance with the original one. I went to Shoppers Stop customer care and shown them the condition of jeans. Initially they gave many utter non-sense logic and finally became ready to compare it with the new jeans….. as usual it was not where near to that…. Then again they started to argue….Finally I decided to leave the jeans with them and they have given many nice suggestions (free of cost) e.g. if I don’t like it I should give it to some charity or u just leave it here we will put in lost and found etc.!!! Anyways at last (after one and half hours) they gave me a slip (receipt of jeans deposition) but din’t mentioned anything in “description of complain” column….. when I asked, why they didn’t write anything in that column??? ….they started misbehaving and made crossed the whole column…. It was really humiliating…at last one of them wrote “costumer is not satisfied “… and said “don’t come here again” !!! Its really sad that Shopers Stop people don’t know how to behave with costumers…. Does costumer satisfaction really matters for them…. Is it the write technique to do bossiness in completive environment….. Just for the readers information, I am a student of IIT Bombay and was a regular costumer of Shoppers Stop…. I request all readers, never humiliate themselves by contacting Shoppers Stop costumer care, if they are not satisfied with the product they should give it to charity or whatever… Regards Sajid [protected] [protected]@iitb.ac.in Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
dear all, i m anushree from bombay, malad, i went to shoppers stop a month back at malad inorbit., heard from my friends of getting good sandals..i went towards ur ladies footwear dept.and was very disapointed to see the staff..esp from the brand catwalk and inc.5, i was browsing ur show window for atleast 15 mins bt the staff was busy talking among themselves., and chating was smthng very abusing for a lady.. After smtym a salesman from catwalk stands behind me and rather assisting me he was carrying along the group conversation..and bad words i then went to write a suggestion and wrote it..bt again when i visited that store the same thng was gng on and same staff was there..dat means the suggertions u take r of no use..as they dindnt do any thng to the staff..im writting ths here ro that a senior authorized person sees ths and take some action against it..i vl nt buy me footwear frm dat dept as long ar those staff r thr..i visit ur store regularly..i hav gven u dat email i.d is my husbands ro plz i[censored] jtake any action againrt the staff plz inform me..i[censored] want ur customers nt to run away frm u do it soon..todays date 2 feb 2010.
Dear Customer care Representative,
Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.
I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.
I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.
My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...
Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.
I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.
Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.
Hoping to have a peaceful end with all the needs and do good works.
With Sincerely,
BLESSEN CHERIAN
Mobile. :[protected] /[protected]
Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.
I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.
I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.
My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...
Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.
I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.
Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.
Hoping to have a peaceful end with all the needs and do good works.
With Sincerely,
BLESSEN CHERIAN
Mobile. :[protected] /[protected]
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i bought a police automatic wrist watch in feb and the watch stop functioning jus aftr 4 months. the time when i bought it, the staff din even tell me that there is no after sales service available for 'police ' watches in india. they were just busy in selling the product.
that is just awful.