[Resolved]  Shoppers Stop — Irresponsible and Unaccountable Service

I want to highlight one of the worst services of Shoppers Stop who claims to be best in the industry. Their team has been continuously bluffing me for no reason and afraid of speaking with me on calls. They have committed lots of false promises without any action on it. I brought two products (order no 5004768), a gift to my friend going overseas, on 3rd Aug 2013 through their online service. They claim that the product would be delivered at my door step within 2-3 working days. One of my product was cancelled after 3 working days from placing a order with no intimation of it. The second product was delivered after 7 working days without any reasons for it. They failed to provide appropriate updates of the transactions made by me. Now, since my friend had returned till the time the product was delivered to me, I raised a return request. I was been promised that the product will be picked up from me within next two days also which never happened in reality. Their customer support staff is irresponsible and unaware about their own policies and procedures. They do not take any actions on the issues raised and display a casual approach towards customers. I have made two escalations to Shoppers Stop till date but haven't heard back with a solid response about their lapses in services and fraudulent promises given to me. They breached my trust and patience when they stated that their supervisors were trying to contact me. They do not possess any valid evidence around whatever they speak on calls and actions to settle customer grievance. I am not only struggling to get my money back on cancelled order, which THEY DID, but also to return back the late delivered product. Shopper Stop happens to be a pathetic when it comes to addressing the customer issues. They do not possess any escalation metrics and always run around when it comes to respond to their misconduct. After such a unacceptable service, I would be not surprised to see people NOT buying any products from Shoppers Stop.