[Resolved]  Shoppers Stop, Kolkata — No Response about the complaint lodged

Address:

West Bengal

Hello Sir

I bought a LeeCooper casual shoe for my father from the Shopper's Stop @ City Center (Salt lake,kolkata ) last month. To my surprise the elastic of one shoe tore with using the shoe for about a week.I went to the Shopper's Stop to show them the shoe as I just had bought it and it broke. They told that its a manufacturing defect and needs to be stitched/mended. Here My concern is , if its a manufacturing defect than the shoe must be replaced rather than stitched. I have deposited the shoe at Shoppers Stop customer service desk.

Now I have communicated with MBfootwears , they confirmed that they haven't received anything from Shopper's Stop, City Center, Kolkata .

I would appreciate if you look into the matter and update ASAP , its been almost 12 days I am yet awaiting the response from the Shopper's Stop.

Thanks
Sanjib Dey