[Resolved]  ShoppersStop — Delaying the delivery of exchange product with reason saying Address is unable to locate

Address:

Maharashtra

Delaying the delivery of exchg product with reason saying Address is unable to locate

I totally regret to say that service that i had from online shopperstop is very very disappointing.
if you trail my mail down you will realised that it is not the first time i have this bad experience.
coming to what made me feel bad First: Order #: 3712649 - I had purchase Zod shirt on 2012/09/29 and was delivery little late which is fine as other product which was ordered wasn't in their inventory causing delay for this product to ship but when i realised that size is an issue and requested to have exchange for Medium size... initially customer support informed that she has raised request on my behalf but after a week when i had to follow-up realised request was not raised for exchange so it was raised on my second follow-up call.

I also read on portal that exchange is possible if i visit nearby store even if i purchase thru online shopping which is totally wrong because when i visited SS @ Juhu they denied to provide any such services... please keep policy same across and publish which is feasible

Now during this incident i raise another product i.e Order #3756457 on 2012/10/23
This was delieveried as usual late than what expected

Now i am repeatedly getting sms saying that for my order regarding exchange is shipment (tracking #: [protected]) but is pending with them due to consignee not available or premises closed which is utterly wrong...can accept for first visit but all other visit are illogical

Reason 1: when i called customer support they informed product was not delivered as person was not available - Agree as it was the case

On second visit i had my family member 24/7 at home and had no package received although i had sms saying premises closed

then i had 2 more times same message saying premises closed etc etc...

Now when i call they keep saying unable to locate my address and need more landmark information.... HOW IS IT POSSIBLE TO LOCATE MY PLACE FOR ALL OTHER ORDERS ON COD MADE TILL DATE.....

PLEASE CHANGE COURIER SERVICE IF YOU HAVE TO SAY THAT IT IS NOT YOUR FAULT..... WE PAY AND KEEP TRUST FOR SERVICE THAT WE RECEIVED....

AND LASTLY REMEMBER CUSTOMER IS A PERSON WHO GIVES BUSINESS, IF IT WOULD HAVE BEEN GIVEN FREE OF COST AND THEN LOCATION WAS HARD TO FIND... IT WOULD NOT HAVE MATTER MUCH TO ME... BUT SINCE I PAID I NEED SERVICE.