[Resolved]  Siemens Washing Machine — noise problem and no washing

I purchased siemens washing machine in Jan 2009.

On 27.02.2010, My washing machine didnt wash clothes and gave a roaring noise. Immediately, i gave a complaint on the same day vide job card no.c81138. The service desk lady said, the service mechanic will be sent on monday i.e. 1.3.2010 morning. One Mr suresh, service mechanic came in the evening of 1.3.2010 and inspected the washing machine and said the drum is to be replaced and there is no stock available, it has to be indented from bombay and that it will take 10-15 days to get the spare.

I told Mr Suresh to send a standby machine and also I spoke to Mr Ramesh, Service Manager on 1.3.2010 evening (Mobile No.[protected]) to arrange a standby machine and he asked me to hold and passed on my call to service desk. The lady there told me that itis not possible to arrange for a standby and asked me to wait for a week minimum for the spare to come. Then I got annoyed and told her that I am going to place the complaint in the website. Immediately, she said, she will speak to her H.O. and give me a call. No call came from her.

I waited for her call till 2nd evening. Around, 4 pm I tried to talk to Mr Ramesh and Mrs Revathy, no one responded the call. Then after several trial, the service desk girl picked up the phone. I told her that the customer care is very poor and without sufficient spares in store, there is no point in running the service centre and asked for a standby washing machine immediately.

On 3.3.2010, during the day, the new drum in a carton box was dropped at our house by a messenger and he told, the mechanic will come in the evening and replace the drum. I waited for a day. Again I phoned up Mr Ramesh on his mobile on 4.3.2010. Luckily he picked up my call but passed on to the service desk lady. Now the reason given for not sending the mechanic was that only one mechanic is available and he is having lot of jobs and it will take another four days' time to replace the drum. My house has become a dumpyard for your drum amidst my guests.

Today is 6.3.2010, so far there is no call/no mechanic has turned. In any customer oriented business, satisfaction of the customers is more important to make the business successful.

Now that I have seen lot of complaints on the website also, I will never recommend siemens product to anyone.

Hope something will be done during the coming week atleast in favour of the customer like me.