SIMMTRONICS - WARRANTY NOT GIVEN

I PURCHASED A COMPUTER FROM SHIVOM COMPUTERS, KUNDAN HOUSE, NEHRU PLACE. AFTER ONE YEAR ITS RAM HAD SOME PROBLEM. IT WAS NOT WORKING, I WENT TO REPLACE IT AS IT WAS GIVEN WITH A LIFETIME WARRANTY. WHEN I TOOK IT TO THE SHOP FROM WHERE I PURCHASED IT, HE REFERRED ME TO GO TO 103, RAJA HOUSE, NEHRU PLACE. THERE HE TOOK THE RAM AND TOLD ME TO WAIT OUTSIDE THE SHOP, MEANWHILE HE STARTED REMOVING STICKER FROM THE RAM USING A SHARP KNIFE. THEN HE CALLED ME AND SAID THAT THE CHIP IS BROKEN AND THEY CAN'T ACCEPT IT. I THINK IT WAS OK WHEN I GAVE HIM THIS RAM AND HE HIMSELF BROKE THE CHIP TO AVOID THE REPLACEMENT. A VERY BAD EXPERIENCE .....FROM SIMMTRONICS.