[Resolved] Sleepwell Mattress — Poor quality | |||
I have been using Sleepwell Mattresses for long time now and I can confirm that they use poor quality material and do not have a great after sales service. My problems started 3 years back when I decide to Buy Sleepwell alpha deluxe coir mattress. The mattress sagged in 3 months and I had to call sleepwell at least 100 times to get a replacement. I was lucky to get replacement but my problem didn't stop and the new one sagged again after 3 months. This time it was harder and took me 100s of calls and faxes to sleepwell but I got the replacement. I was frustrated enough and by this time the warranty had ended. The new one didnt last longer and after 6 months I decided to buy a new one. After some research I again decided to buy a sleepwell product ( Zenith) which is supposed to be a premium product and costs a bomb. This one sagged again after 6 months and I had to do everything to get a replacement which took 4 months and the new one arrived just yesterday and is still in sealed condition. I am sure that it will sag again in few months and now i want to get rid of it. Speepwell / Sheea foam is a cheat company. I am a lucky one to get replacements so many times but over the years they have not done anything to improve quality. Be aware. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
Adding to my original post, Sleepwell has a practice to give heavy commission o[censored]pto 25-30% to their dealers. Dealers generally give you upto 18-20% discount to the customer. This creates a good feeling of getting discount and people ultimately buy sleepwell products which cannot stand competition in comparison to quality. I have spoken to sleepwell dealers many times ad they do agree that other coir brands actually have better products and sleepwell is a risky bet be it a coir or a foam materss.
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