Sony India Complaints & Reviews

dear sir / Madam
1. i m writng this letter to inform you that i m awaitng the repair of my sony tV from last 45 days which i had deposited at the auth sony dealer the address is given below
RAJA electronics and services Pvt ltd
Shop no 3and Shop no 4
IQRA Bldg 2390B, New Modi Khana Office MG Road
Pune 01

2. i humbly request you to look into the matter and take stren action against the eering dealer and sony corps india

3. my name is Col B P MIttal and my Email is [protected]@yahoo.co.in

I gave my SONY DCR-DVD405E camera to the service in Sahrayıcedit, İstanbul, Turkey, because I had some problems with it. ( It would stop working from time to time). After some 1.5 months, I was told that my camera got out of order completely. We offered an exchange. However, when I compared the prices of the machines they offered to exchange are 50-100 TL cheaper. Moreover, they told me that I could not pay it in installments. I happened to see that there are machines which could be purchased in 12 installments and beter than other brands.

Trusting the brand SONY, I bought my camera for 1800TL and now it became an electronic rubish. Incredible! To my surprize, they even offered to repair it for 400-500 Euros. Can you believe that on one hand they offer a new exchange for 650-700TL, on the other hand they say they can repair it for800-1000 TL. Now I can not help thinking that they want met o get rid of my camera. The efforts of the service workers could not save my machine which would work from time to time but after they had worked on it, it got rubish!

At the weekend I am going abroad on 9 day-holiday with my family and we need to have a camera. In this case, I must buy a new but different brand camera. I regret to say that all my trust for SONY has been ended.


PS: Although I wrote a letter to Sony Turkiye, I have not been replied.
Best regards
Dr. Erdoğan MAZMANOĞLU

I bought a sony vaio model no :VPCS123FG/B E1 on 16/08/10 barely 3 month old.

All was well till one fine day the screen cracked dramatically (by which i mean the pixels there are no sign of external damages).

As it is covered under warranty i made a visit to one of the authorised service centre in my city (Rajpath Service Centre, Bapuji Nagar ,Bhubaneswar, Orissa), expecting some good service taken the brand name into account.

But alas a rude shock was waiting for me there, the receptionist-cum-technician had a glance at my screen and declared that it is an accidental damage so it is not covered by warranty and i have to shell out 10000 rupees to get it fixed.

Now I would regard the fact that a screen breaks through normal (very gentle) usage within three months as a sign that it's fairly obviously defective, but not to the customer service team here.

One guy I spoke to was even rude and abrasive towards me, with apparently no regard for the fact I was a customer who had just shelled out rupees 58,800/- for a now useless machine. He told me that even the slightest contact with the screen could damage it irretrievable and wouldn't even consider the possibility there was something wrong with it. They then proceeded to quote me a total price of 10000 to fix it!! Thanks Sony! (Well actually, that's the upper estimate, it might cost less but I have to pay just to get them to have a look at it to be sure!) I'm genuinely stunned at how appallingly Sony treat their customers.

I would urge anyone to please please please keep away from this travesty. If you must buy it, please ensure you never ever touch it.

Shyam

i purchased sony walkman on sept 2009.price-rs4999,model-NWZ-W202.pls note my walkman was in warranty.my walkman was having problem so i have given the same to service centre on 20/07/10.service centre address:-fortune,5,main road,pradhan tower,ranchi-1,jharkhand ph no[protected].today we are sitting on 09/11/10 but still i have not got my walkman back.

even i have launched complaint on 01 oct 2010 on sony helpline no.[protected],complaint no is 6066247.but they hv nt taken any action.so, i mailed the complaint to customer care of sony,i got a auto generated complaint no:-6132414.
but i didnt got any responce from there side.
after that oncalling to sony helpline no.they given me the no of Ms.soma bose of kolkattai.e[protected].but she never picks her ph.
attaching invoice for ur reference

pls help me on the same.I MVERY HELPLESS.

REGARDS
DHARMENDRA
[protected]
dharmendra.[protected]@gmail.com

Handset handed over to RT Outourcing Services Ltd., Baroda vide workorder nO. SE310BRD13060 on 21st Oct.'10. Till date the same not got back rectified. While contacting them, informed that spare parts not available and no proper action / reaction from Service Centre. The approach of Sony Ericsson / their service centre to be lookinto seriously.

Any new products should work properly for atleast a period of 6 months without any problem. The same instrument purchased only 1 month back.

I had called Sony toll free number on 3rd of November to place a request for installation of my LCD KLV-40NX500 and the Interaction number provided is 6316611. I was committed by Sony a resolution of the same in 2 days and to my shock till date (8th November) no one has turned up from Sony nor a courtesy call to update the status.

Requirement being mine I called on the 8th at 4 PM to remind Sony and the response was that some one would call me in 15 minutes and for sure come home to install the same by 7 PM.
Having seen no one turn up I called again at 6:45 PM to be responded by Ali that I would have the service person at home by 8 PM and ensure installation.

Sony lived up to their name by not responding till I called again at 8 :30 and this time had a long conversation with Rahul, Antima, Nidhi and all of them just seem to disown the conversation I had earlier with Sony and bluntly cut the call on my face stating they are closing for the day and to call tomorrow. Wow! So much for the customer who trusted Sony and paid a premium believing in the best but only to realise Sony don't live up to thier commitment. You have to listen to the calls I had with all their team members and I am not sure Sony would be able to detect the discourteous attitude and unprofessional approach to customers as I see it as a culture problem across and not with one person alone in their call centre. I requested or rather in anger demanded for an escalation which was bluntly denied and showed me an attitude of we care two hoots. It was a rude shock when Rahul an Executive said that he is shutting down and want to go home and ordered me to call tomorrow. He with no remose disconnected my call with no second thoughts.

I request to mail me the email Id of Sony CEO as I have lost trust in their entire customer service function having spoken to people like Ali, Rahul Antima, ( I doubt the genuiness of these names now) who only ensured customer who invested in Sony product are shown the road and making us feel like fools for having bought . Sony seriously have a culture of non customer centricity and I would want to share my bitter experience with Sony CEO and non alternate. I demand an explanation from him . Treat this as a demand for escalating this mail to the CEO from a customer who paid money trusting Sony brand which simply has shown the worst.

SONY- MY WORST CUSTOMER SERVICE EXPERIENCE EVER. I FEEL LIKE A FOOL FOR HAVING PAID A PREMIUM FOR SONY LCD TV TRUSTING THE BRAND FOR AFTER SALES SERVICE.
I am also copying this mail to Consumer Forums to bring to their notice the way customers are harrassed by Sony a Big player in electronics after having pocketed hard earned money.
A DISGRUNTLED CUSTOMER

This Aug 2010, Against my family wishes, I bought first time a Sony Camera -- DSC-W320 & My problems started with this stuff. I bought it from Sony Centre at Kalyan Nagar on Outer Ring Road, BANGALORE by paying approx 10k. Within 3 days of purchase it started showing error while clicking as of this kind -- "For use only with Compatible battery" & hangs after that. Only it starts working again after pushing the on-off switch & sometimes even have to take out the battery & reinsert as on-off switch doesn't work while it hangs. I took it to Sony Centre & asked for replacement as it was hardly 10 days old at that time & I had payed my real hard earned money for it, However Sony Centre bluntly refused for replacement & laughed on me & told me that they give 3 yr Warranty so you go to Service Centre. I dont want to keep this camera anymore & I swear i will never ever buy a sony product in my life as well as they have turned to a cheapo chinese rot. I called there call centre[protected] & told this problem but the representative told me to buy a new battery as warranty doesn't cover the battery. Is it my fault that you gave me a defective battery?? No answer & then she gave me an email id - sonyindia.[protected]@ap.sony.com where i can send email for this problem. But she clearly told me that no replacement you need to run around our service centre!!!!

Bill date - 7 Aug 2010
Invoice No. - 903580
Model Serial number - 8758855/W

I just want to have new piece or complete refund i dont want to go in rounds to Service Centre for a Camera which never functioned properly for more then 3 days after purchase. I am seriously planning to go Consumer Court for the same & if your site helps in filing suits against these companies please do let me know.

I do believe that no body is listening but still I will post this everywhere on the net where i can so All prospective buyer's will Know of real SONY Quality!!

I have bought a Vaio on 27th Oct 10 and the screen started bleeding on 4th Nov 10. The seller wants us to go to the Service Centre directly. I am surprised to see the attitude of Sony Dealers towards their Customers. Anyhow, as per the Service Centre, screen has been physically damaged and they have been unable to find a single scratch on the system. They are confused but are not ready to admit the inferior quality of their products. As the laptop was purchased on behalf of DAV College, we are moving forward circulating this problem to our association of 104 private Colleges in Punjab warning them about the inferior quality of the Sony products backed up by equally inferior Service Centres.

my sony ericsson zylo is now having some trouble in the display when slided. i bought it on 10th sept, 2010. I first observed the problem on 7th nov, 2010. when slided, the display goes off. when i enquired about the same, i found many of the same handsets with the very same slider complaint.

I puchased Sony KLV-32EX300 IN5 model LCD TV on 01-Nov-2010 from TATA Croma dealer,the engineer came for installation on 02-Nov-2010. The problem started from 05-nov-2010 and there was no one to look at it and we could not watch any Diwali program.

I haven't experienced such worst product ever, an LCD TV giving problem just within a week.

Problem:
[protected]]
LCD TV is getting switched off very often on its own. I went through the manual and checked all the settings like Timer, factory settings etc and also tried re-setting the Factory setting but still the problem exists.

We purchase Sony brand assuming its one of the best brands in LCD but reality is Sony is not a good brand. Called the customer care and they have lodged a complaint.

Bottom line i am very dissapointed with the new TV and the brand Sony.

Model No.: KLV-32EX300 IN5
Serial No.: 2643143

I buy brand new camera from JJ Electronics, Jallandhar, Model no- DSC-H55 on 03/11/2010 Rs.15000/- when I captured still images in I-auto mode at 6 feet distance the photo captured snowy sbustance all over face automatically. But when I captured same object same distance auto mode in DSC-S650 not any snowy sbustance all over face. DSC-H55 is High Mega Pixel (14 MP ) high featcher,high rate,high between DSC-S650( 7MP ) but result of DSC-H55 very very bad. I went to seller shop 3rd of buying and service center Jallandhar but any one can not help for solution. Attach two images same distance, light,same sitting of two cameras. DSC S650 photo is much better to DSC H55, so please help me solve the problem I in great trouble buying this camera.See images in Zoom

Hi this is Kiran Sathyanarayan , i had purchased sony bravia KLV -32V400 on the 1st jan 2009.. but post 1 yr and 8 months i started facing problem with the screen , the screen goes bright till pictures turning hazy ..i registered a compliant with their service center the approx expense for the same is said to be 10,[protected] rs
The service guys says they need to check the electrical part --and they dont repair they directly replace eitheir their panel or board with a new one.

when the product was sold it was promised to be the best brand , brand with no service problems , parts are the best in the world.

THIS IS THE REAL SO CALLED SONY WHO SELL FAULTY PIECES AT EXORBITANT RATE ....THEIR PRODUCT LIFE LAST FOR 1 1/2 YRS ..THEN THOSE PARTS ARE NOT REPAIRED BUT REPLACED ....AN INNOVATIVE WAY OF EXTRACTING MONEY FROM THOSE WHO OWN THEIR PRODUCTS....BRAVO

I still dont know how much i would have to spend in the coming years

DEFINATELY WONT RECOMMEND SONY TO ANY NEW PURCHASER ....SHAME ON SONY FOR FOLLOWING A DIRTY AND CHEAP PRACTISE

Kiran Sathyanarayan

I purchased three Sony LCD Televisions on 28th June 2008. The details are as follows:

Model No: KLV-32V400A
Serial No: 1203059

Model No: KLV - 32S400A
Serial No: 1202874

Model No: 40V300A
Serial No: 6201494

Within less than 12 months of purchase - Model No: 32V developed serious problems & we were informed by the Sony Service Center that the panel had to be changed. Post that within another 6 months - the same set developed further problems & we paid approximately 11,000/- to replace a motherboard or panel. Within 24 months of purchase - Model No: 32S developed similar problems & the panel of the same was changed to the tune of 7,000/- or 9,000/-. Now our third set Model No 40V has also developed problems - there is no sound. We were visited by an engineer from Krish Electronics - he repaired the set & charged us 990/- for the same but within less than a day the problem resurfaced & when the engineer visited us once more he informed us that the panel or motherboard needs to be changed & the cost of the same would be 11,000/- I've made a number of calls to Sony Customer Care & I have spoken to the Regional Manager a Mr. Allwyn... However neither the customer care executive nor Mr. Allwyn seemed interested in taking any responsibility for the poor quality of products that have been sold to me by Sony. I find it extremely peculiar that a Sony product doesn't even last 2 to 2 1/2 years without requiring serious repairs. This is not one television or a one off incident that we're talking about - this is about three televisions that have periodically broken down over a period of less than 2 1/2 years. These are clearly poor products with some serious manufacturing problems - I would like someone senior from Sony to get in touch with me immediately & provide me with solution of this problem. I refuse to pay this extremely high cost of ownership for products that are at a premium from competitors in the first place. I've done some research on the net & it seems to me that this a often occurring problem with Sony televisions. What surprises me even more is that executives at Sony don't seem in the least bit surprised at my complaints. Do I assume that Sony sells defective products in India with limited warranty with the intent to fleece customers with expensive parts?

Vinay Choudary
Mumbai
[protected]

i have lost my sony ericsson w830i mobile phone today afternoon about 2-30pm to 3-30pm near Lalbagh road,Bangalore , my Mobile imei no is [protected] , i have lost my airtel sim also with tha. My airtel mobile no is [protected] which i have lost with that mobile. after 3 o clock this number is switched off am not able to find it. please help me out to locate my moblile phone.

my contact details for communication

email ID : shekara.[protected]@gmail.com
Mobile number for communication : [protected]

please help me to find my mobile phone i[censored] got any information about this please contact me

i will be grate full to u for this,

thanks & regards ,
Shekar M Shetty

I had purchased a mobile handset from sony ericsson, the model no is J20i the bill dated 14/06/2010 the IMEI no is [protected].

the problem begins when I got a problem in handset, the display of the handset was blank and keypad of the handset was not working,
1- I visited to service center of Sony Ericsson located at Borivali West, the name of service center is S. G. infotech and give the handset for repairing on 8th of October 2010. They promised to give me the handset after 10 days but I got my handset after a lot of followups on 2nd Nov 2010.

2- After coming down to home I got that the slider of handset was not working properly. Again I visited to the same service center and they said to me (what they do with my handset I don't know) that the handset is working properly now,

3- But the slider is not working properly once again. The slider of my handset is not sliding, I have attached the photo of my handset along with this complain.

please suggest what I should to do?


Thanks & Regards

Atul Chaubey
[protected]

To whomsoever it may concern:

Here by, I am seriously complaining about the SONY Product (SONY VAIO LAPTOP : Model NO:- VPCEA23EN). Hope, you will pay serious attention to Customer’s complaints.

Within few months of purchasing SONY VAIO Laptops, me and my friend have got serious problems and details for the same are given below.

Name: Ankit Shah (Invoice attached)
Address: - E-6/12, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased:- VPCEA23EN (VAIO LAPTOP)
Date: - 21st July 2010
Invoice no.:- 1489
Dealer’s Name: - VAMA PACKAGING, Baroda
Complaint No (PBR): - 29019
Date of Service:- 17th September 2010
Date of Delivery: - 29th September 2010

Name: Pinkal Mistry
Address: - E-5/11, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased: - VPCEB14EN (VAIO LAPTOP)
Date: - 28th March 2010
Invoice no.:- B3532 (Sr No. – [protected])
Dealer’s Name: - Sony Centre Akota, Baroda
Complaint No (PBR): - 31522 & 35882
Date of Service:- 3rd May 2010 & 7th Sept. 2010
Date of Delivery: - 8th May 2010 & 15th Sept. 2010


With my very disappointing experience with SONY, India, I am writing this mail to complain and to challenge your brand excellence.

I purchased SONY VPCEA23EN laptop worth Rs 42130/- in July’10. Within one month of this brand new laptop purchase, my hard disk got crashed and I lost all the important data.

As per advice from SONY CUSTOMER CARE REPRESENTATIVE, I handed it over to SONY CENTER (Rainbow Services), Surat, Gujarat on 17th September 2010 for investigation of the problem I faced in hard disk. SONY CENTER handed me back my laptop but surprisingly, the whole hard disk was changed..! This means, I will not be able to recovery my lost data at all.

Upon asking the reason for this, I was told by CCR that SONY is facing the problems in the laptops in which, SAMSUNG HARD DISKS have been installed and it has been replaced now.

Disappointingly, I relinquish my disputes just on SONY name and I started my work again on the same laptop with replaced hard disk. Now, again yesterday, on 26.10.2010, my hard disk got crashed…!!! And this has been confirmed by SONY CCR…! Again, I have lost all the necessary data. This is not accepted from SONY at all.

Now, here by I am seeking answers from SONY, India.

Within 3 months of purchasing brand new and costly laptop from SONY, two times the hard disks have been crashed and I have lost all the important data meanwhile.
Due to technical faults in SONY products, why should customer suffer the problem even though paying the full price?
Having spent considerable amount and looking at the importance of my work, I can not afford to spare myself without laptops during the time I hand it over for corrections to SONY CENTER frequently.
This kind of problems I am facing within 3 months for the 2 times and now we can not trust on SONY’s name that, this will not happen again.
If particular supply of the SONY has the problem, then SONY should discontinue or recall such kind of products proactively without wasting customer’s important time, money, patience and trust.

Other then above mentioned problems in me and my friend’s case, my another friend also got the problem in SONY VAIO LAPTOP : MODEL NO. VPCEB24EN (Invoice attached).

In this particular problem, VAIO LAPTOP of my friend was awarded with faulty CD/DVD drive for which he gave back to the SONY CENTER that particular faulty laptop and again got it back after correction.

Having fed up with such repetitive problems occurring frequently, now I can not continue with using your product as my important data are always at risk using SONY laptop. Most importantly, I can not trust this product of your now.

Seriously speaking about SONY Products now, above mentioned three cases have made me to believe very firmly that I SHOULD NOT RECOMMAND “SONY” brand to any one.

Please proceed to refund me back the amount I spend to purchase this horrible laptop. Hope, you will take this matter very seriously as it is directly affecting to your brand name and it will surely damage your brand name with such kind of experience.

Above mentioned three cases, if you have taken under your consideration, you will surely see the lapses in the SONY’s product quality offerings to the customers.

So, please without showing me other solutions or instead of apologizing for the same, REFUND ME BACK THE AMOUNT I SPENT failing to which will make me to take further actions.


Regards,

Ankit Shah & Pinkal Mistry
Birla Cellulosic (A Unit Of Grasim Industries)
Kharach, Kosamba (R.S) – 394120
Dist. Bharuch, Gujarat

Sir,
Sub : Inferior product and service from the so called superior brand ‘Sony’-Reg

I think I am one of the many frustrated customers of Sony. In fact I feel very embarrassed to say that I am a customer of Sony. The name ‘Sony’ is very much limited only to the visually appealing advertisements and brochures but not to the product quality and service. The so called brand image of this company can nowhere be seen in its quality and service. The product “Xperia” only left me a very bad ‘experience’ with the product quality and service.

Just after three months from the purchase of this Xperia-X10, it began to develop serious problems. Even after sending it to the service centre, it developed the same problems again. In fact it took over Twenty days to repair this product by that service centre personnel. I don’t know how well the service centre personnel are trained but the workmanship is clearly visible in repairing this product. Since it again malfunctioned, I had to take it to the service centre. Now the personnel there say to me that he would return my mobile this-weak, next-weak, etc. I don’t know when it will get repaired.

Therefore I request you to kindly, either Refund my money OR replace my mobile with a new mobile along with complete warranty. I am hereby attaching the details of my mobile for your reference.

Best regards,
SURESH KUMAR.S

Sony Model Name :Xperia-X10
Workorder Number :SE310BS115683
IMEI Number :[protected]
My Name and Contact Details :SURESH KUMAR SIDDINENI

(M):[protected] EMAIL:ldf.[protected]@gmail.com

Purchase Date :9 June 2010

Vendor Name and Address :THE MOBILE STORE,Shop No:A 3, Ground Floor, Pawan Arcade, Door No:48-18-2/7, Opp. John Players, Daba Gardens, Vizag - 530020

Date on which it was given for repair :14 September 2010 7:05pm

PROBLEM :Restarts BY ITSELF & NO POWER ON

Mobile return date from Service Centre :05 October 2010 3:00pm


Mobile return date to service centre for re-repair :06 October 2010 11:00am

PROBLEM :Microphone not working

Service Centre Name and Address :Bright Solutions,47-9-14,GANTA ARCADE,3RD LANE,DWARAKANAGAR (O):[protected]

i bought a sony ericsson w20 in the month of september . Within ONE MONTH the navigation button and the option button stopped working .shortly after the screen became blank and phone was unresponsive . i gave it to my dealer bhajanlal commercial (p) ltd. who forwarded my phone to the company on 15th october . I'm getting no response from the sony ericsson side and promised now to repair the defective piece . if i buy a product its for me to use and not be continuously sending it for repair . i want a replacement of my defective piece. the IMEI no. is [protected] .

thanking you ,
arun saraf
([protected]@hotmail.com)

The Cutomer Relationship Manager,
Sony India Pvt Ltd
Dear Sir,
we have placed an order under DUSSERA FESTIVAL OFFER for KDL HX800-46" LED TV with an offer announced by you (speaker bar with woofers, 3D frames=2, DVD'S 9no, 3D BLUE RAY DVD) the cost of Rs.1,40,000/- promised the above offer and delivery will be in 10days. I paid as advance Rs.70,000/- to SONY CENTER, SUN TRADING & MARKETING SERVICES, VIJAYAWADA copy of receipt is enclosed for your information.

After 10 days we remained the dealer for consignment and they postphoned for another 10days. on 29th oct we demanded our consignment, they said that the TV is ready but handover the product with out speaker bar and woofer OR ready to refund the advance. so i request you justfy and get the TV with offer items as for agreement with dealer.
thanking you
with regards
Y.A.Chowdary
[protected]
Guntur

Sir, i hav given my sony erricson u100i "yari" handset @ sony erricson service center on 1st of september 2010 against a job sheet,with an assurance of repairing it in 10 days,but i didnt get my phone in my hands uptill now,......it was in warranty period when i handover my ph to them along with n xerox of my orignal phone bill....but after every ten days they are giving me fake assurance and extending the time limit.....
Even my ph's warranty is lapsed on 25 october2010,...n i didnt used my phone since 5 august.....i spent more than half of my pocket money in travelling it to their center.......
& d biggest shock for me is dat when i heard few days back from d dealers dat d handset u 100i is not available in the market now..........sir plz help me.......take any strict action regarding dis as soon as possible...........
MOHIT GROVER
my email id- "[protected]@yahoo.com"
job sheet number- SE310VRO10066
ADDRESS OF SONY SERVICE CENTER- vaisgnavi services rohini,c-11/33,sec-3,opp NDPL office,rohini...ph no.[protected],[protected]