[Resolved]  Southern Railway — Poor service

I am a regular traveller of Venad Express and Parasuram Express. I travel from Ernakulam to Chengannur on weekends and return on Mondays. Invariably I travel with reservation in the Second Class D1 coach. However, I am really at loss of words for the casual and inconsiderate attitude of the Railways.
2. There is no marking that D1 coach is a reserved coach and people enter it at will. Most of the time, the coach is too much crowded and one has to fight with people claiming one's reserved seat. There is no checking by the TTEs as they prefer not to inconvenience themselves. I do not wish to comment on the cockroaches and the cleanliness of coaches which are far from satisfactory.
3. Can there not be a decent reservation compartment like Jan Shatabdi? Can there not be proper marking and barring entry o[censored]nreserved passengers? Can there not be proper checking by the TTEs , RPF etc.? Can there not be surprise visits by the DRM or other senior officers to ascertain the state of affairs? Railways are only taking money and are least bothered about extending quality services to the public. They are waiting for public to get violent or judiciary to instruct. Absolutely poor governance.
4. Hope this receives the personal attention of all concerned.
Thanking you,
yours faithfully,
Col A K I George
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Aug 13, 2020
Complaint marked as Resolved 
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