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Spice Mobile |
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27 Reviews
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Yash Sharma 
Send email
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Negligence in repair
I had purchased a SPICE mobile phone on 04-06-2008. My handset SPICE S-650 is under one year warranty. After it developed some problem in its ringer and its loud speaker sound quality suddenly became poor, I submitted it to my nearest customer care centre of SPICE mobile in Bokaro Steel City.I had submitted it on April 01, 2009. Since then I have visited the customer care store 5 times and after 18 days, there is no sign of my mobile. The storekeeper is denying to provide any information to me regarding the same. He has sent it to some other city but he is refusing to share any information with me about the status of handset.
Kindly help me in this case.
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 26 Comments |
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my handset is not working properly, there is conversation problem.
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Negligence in repair
Date:13th-MAY-2009
To,
The customer care centre,
Spice mobile,
I had purchased a SPICE mobile phone on 20-11-08. My handset SPICE S-9 is under one year warranty. After it developed some problem in its ringer and its loud speaker sound quality suddenly became poor, I submitted it to my nearest customer care centre of SPICE mobile in Anshul Agencies kota (rajasthan) .I had submitted it on march30, 2009. Since then I have visited the customer care store 5 times and after 42 days, there is no sign of my mobile. The storekeeper is denying to provide any information to me regarding the same. He has sent it to jaipur but he is refusing to share any information with me about the status of handset. In Last one month I talk to Mr GHYAN (jaipur) on 09983766625 five times, but every times he gave different statement.
Workorder no –SRJ252409300651
IMEI No-356675011535621
So, I kindly request you to take immediate steps regarding this case & resolve my problem as early as possible.
Sharad vaidya
09413356569
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sir i purchsed spice S 7 mobile and my mobile display broken in our city service center they are not takeing repair it is proten shop they are telling spice mobile display out of stock this proten shop is in hubli he is authrised dealer and service on spice mobile kindly arrenge to give service for coustmer because this proton service is not giveing proper service, so u come and see how they are geving service
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I am reproducing here my email which was sent to customercare@spicemobile.in
From: Sunil Chaurasia, Project Contract Cell, Bhilai Steel Plant, Bhilai.
To: customercare@spicemobile.in
Sent: Wednesday, June 17, 2009 2:20 PM
Subject: Fw: Defective set of D-80-request for replacement.
REMINDER
Dear Sir,
Please refer my below mail, your reply in this regard is still awaited. Further, I would like to inform you that I have been handed over my set on 22.05.09 at your authorised service centre at Bhilai (CG) and till date set could no be repaired. It threfore once again I requested you to please resolve the matter amicably.
In case of non responsive from you end, I may be takeup this matter with consumer forum.
Regards.
Sunil Chaurasia
President
Chhattisgarh Social Forum (NGO)
Bhilai
IMEI No. 356337010175947
----- Original Message -----
From: Sunil Chaurasia, Project Contract Cell, Bhilai Steel Plant, Bhilai.
To: customercare@spicemobile.in
Sent: Tuesday, June 09, 2009 2:58 PM
Subject: Defective set of D-80-request for replacement.
Sir,
I have purchased D-80 duel seam mobile from M/s Rama Traders, Bhilai (CG) on 10.07.08. From beginning, i feels voice breaking (incoming & out going) problems, i thought that it would be network or operators problem. But since 1-2 months its develops more and even i couldn't speak continuously 3-4 minutes due to sound breaking, sound silent problems. Set also having a hanging problem.
I have contacted nearest authorized service centre at Bhilai (CG), left the set for checking and repair. After 5-6 days they told me that this set could not repaired here and required to send another service centre i.e. Bhopal.
I think this is a manufacturing problem. It is therefore requested to change my set for customer satisfaction and goodwill of your company.
Expidite for favorable reply please.
Regards.
Sunil Chaurasia
Qr. No.12F, Street-10, Sector-4, Bhilai-490001
Set model-D-80
IMEI No. 356337010175947
Mob No. 09907183189
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Dear Spice manager,
I am using Spice Mobile Handset D-88n with IMEI:353480020768674, due to some fault i return it for the repairing purpose, 2-3 months ago, but still not received it back, for repairing i gave the handset to the Govind techno service, jodhpur, but it is not yet received to me yet, i need it urgently, because it is too long time duration for mobile handset repair, so either send me the same handset after repairing or send a new one, so that i can use it, or else i have to approach consumer court for my handset. Do the needful and trace it out or tell me the status...
Daily me and my brother has to travell from village approx.. 40 KM to jodhpur and we get response from your centre that will give tommorrow,
Could you please explain us who is going to bare the charges for up and down of 40 Km.
The way of service centre behaviour gives a feel that i will never go for the Spice mobile in future and advice others for the same.
Could you please take the steps to resolve the matter as soon as possible or i need to approach higher authority.
Regards
Mahendra Singh
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To,
The customer care centre,
Spice mobile,
I had purchased a SPICE mobile phone on 20-11-08. My handset
SPICE D-6666.from the date of purchase It has got various problem Like
1- Low battery backup,
2- Many times it searches for Network when signal lebel is too good.
3-Again it has no net connectivity using CDMA Both in bluetooth & Datacable.
4-Hang up problem is also founded many times.
5- Low voice quality.
I think this is a manufacturing problem.I submitted it to my nearest customer care centre with in four days of purchase. It is therefore requested to change my set for customer satisfaction and goodwill of your company not waiting me any longer.
IMEI 1:-910070000236507
IMEI 2:-910070000236515
MEID :990000850889463
Waited for favorable reply please.
Regards,
satyajeet maharana
Balasore
Orissa-756056
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Dear,
I purchased a your spice mobile(S-580). Right now I am facing some technical problem in it so I called the service station number which is on company site but the concern person refuse that he had break the contract with spice from last 4 month.
I am facing lot of problem in my mobile so what should I do.
Please help me out as early as possible.
I called to following service center given by you.
City-Pune
Sharp Telecom
Cont no-9822078633
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the Complaint should be correct
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sir i have a spice mobile S-580, my mobile not accepted memory card, i given my mobile to a shopkeepar he says that software need to be installed so please give me a information how we got repair my mobile inform me shortly my mobile no is 9881597909
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sir i have spice d-88 phone. cdma sim are working properly but gsm sim not working in delhi. it works in rajasthan to hyderabad and i comes delhi so it can"t works
(IMEI NO : 353480020992001)
(ESN : 0AE5C904)
(MY MOBILE NO:)
so dear sir what can i do
plz give me working Suggestions to my spice phone
plz sir send my your suggestion on my no.9212764189, 9868010766
ya mail. me on puneetmontysharma29@gmail.com
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Don't purchase any boy Spice-Mobile - Service center is Very Poor
From: Gajanand Pathak
Sent: Saturday, September 11, 2010 4:45 PM
To: 'Customer Care'
Cc: 'chayan.kundu@spicemobile.in'; 'spice.cal@gmail.com'
Subject: RE: problem in switching the phone on and off
Finally I have got my phone on 10th i.e. after 20 days
But I am surprised to notice that the phone body is not new. There are scratch marks in the same. Moreover, the screen of my phone did not have screen guard but the phone which I have recd. Is having. Since Already 20 days have passed I was in urgent need of my phone. So I have taken it
Would request you to look into the matter and take necessary action
Otherwise it would deplete the brand value of SPICE.
From: Gajanand Pathak
Sent: Thursday, September 09, 2010 4:08 PM
To: 'Customer Care'
Cc: chayan.kundu@spicemobile.in
Subject: RE: problem in switching the phone on and off
It has already been 20 days since I have given my new mobile for repair. Pl let me knoe the number of Mr Chayan Kundu so that I can directly followup for the timeline of receipt of my mobile.
From: Customer Care [mailto:customercare@spicemobile.in]
Sent: Wednesday, September 08, 2010 5:30 PM
To: Gajanand Pathak
Cc: chayan.kundu@spicemobile.in
Subject: RE: problem in switching the phone on and off
Dear Mr. Pathak,
We sincerely regret the inconvenience caused to you, however, we request you to allow us some time as our representative Mr. Chayan Kundu is working on your case - SC10090040 and will get in touch with you shortly.
Looking forward to your continued patronage
Warm Regards,
Customer Care Manager
________________________________________
From: Gajanand Pathak [mailto:gajanand.pathak@aircel.co.in]
Sent: Saturday, September 04, 2010 12:10 PM
To: Customer Care
Cc: marketing@spicemobile.in; product@spicemobile.in; contactus@spicemobile.in; chayan.kundu@spicemobile.in
Subject: problem in switching the phone on and off
Yet to get any response till now…
From: Gajanand Pathak
Sent: Tuesday, August 31, 2010 3:58 PM
To: 'Customer Care'
Cc: 'marketing@spicemobile.in'; 'product@spicemobile.in'; 'contactus@spicemobile.in'; chayan.kundu@spicemobile.in
Subject: FW: Newly purchased phone not working, complain yet to be resolved
Yet to get any response till now…
From: Gajanand Pathak
Sent: Monday, August 30, 2010 4:21 PM
To: 'Customer Care'
Cc: chayan.kundu@spicemobile.in
Subject: Newly purchased phone not working, complain yet to be resolved
Dear Sir,
As per your mail below, I have visited the SPICE-authorized Service center M/s BILLENIUM SALES & SERVICE (P) LTD, Chowringhee Road Central Kolkata on 20th August.
They have assured me that it would be ready within 4-5 days. I visited the service centre again for collection after the due time but they told that handset has been sent to HO for rectification.
But till date I am yet to get the same. Continuous phone calls and visits to service centre elicits the same response that it is pending at HO.
You can very well understand my plight without phone. A new phone breaking down within 2 days of activation is bizaree. Morever, taking so much time for correction is giving lot of hardships
Would request you to take the corrective steps immediately and get my phone rectified. IF the same cannot be done in another 2 days, pl give a replacement.
Chronological order of my plight:
1.Purchase Date :16 Aug: 2010
2.Phone Auto Switch up 18th Aug’10
3.I have Write mail to Customer care Thursday, August 19, 2010 3:32PM
4.I have Submit SPICE-authorized Service center M/s BILLENIUM SALES & SERVICE (P) LTD 20th August 2010 6:00Pm and till now no response.
Document mention:
1.Scan copy Original bill
2.Scan Copy to SPICE-authorized Service center Bill
From: Customer Care [mailto:customercare@spicemobile.in]
Sent: Thursday, August 19, 2010 3:32 PM
To: Gajanand Pathak
Cc: chayan.kundu@spicemobile.in
Subject: RE: problem in switching the phone on and off
Dear Mr. Pathak,
Thank you for emailing-Spice Customer Care.
With reference to below email, we request you to visit any of the Spice-Authorized Service Centers in your area as mentioned below and get your handset checked. We wish to assure you that technical expert at our ASC will assist you in resolving the issue you are experiencing with your spice handset.
State ASC Name Postal address City_Name Contact_Person Contact_No Email_id
West Bengal M/s BILLENIUM SALES & SERVICE (P) LTD 6, Chowringhee Lane, Kolkata, PIN-700016 Kolkata Mr. Sanjeev Agarwal 9831142413 spice.cal@gmail.com
West Bengal M/S Mobile Hub 62, D.H road( Janakalyan, Merlin Estate Shop no 04, Kolkata Kolkata Mr.Amit kumar Saha 9163247717 spice.behala@gmail.com
Alternatively, to know more details about the ASC you can speak to one of our Customer Care Executives at Spice-Care on the Toll free number - 1800-300-77423 between the hours of 8:00am and 8:00pm, seven days a week.
Looking forward to your continued patronage
Warm Regards,
Customer Care Manager
________________________________________
From: Gajanand Pathak [mailto:gajanand.pathak@aircel.co.in]
Sent: Thursday, August 19, 2010 11:20 AM
To: customercare@spicemobile.in
Subject: problem in switching the phone on and off
Dear Sir,
I have purchased a Mobile QT-52 on 16th Aug’10 from Spice retail showroom, Howrah. I have faced problem in switching the phone on and off . Please suggest what to do now.
Model QT-52 Dual GSM mode phone
IMEI(m)910060800032990
IMEI(m)910060800033006
COLOR :Black
customer ID.194403641 inv no 194413994
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thank god i read all these mails, i was about 2 purchase QT68, but thoght lets see complaints whether care centres r responsible or nt but nw i will buy some other co. mobile.
Thank u guys
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Dear Sir
My name is sandeep Mehta I have purchase a mobile M-4242 on 10th March 2010 Intelligent Mobile and the IMEI No. is 910040860063234, 860573232 in Dewas (M.P), On 1st November 2010 Mobile software was Corrected and automatic switch off . than i am going to service center and repair but after some time again software corrupted. than i am going again the service center but owner of service center not repair my mobile and give me another damage peace but i want to repair my own peace. So please Replaced my mobile.
Model No M-4242
IMEI(m)910040860063234
IMEI(m)910040860573232
Color- Black
From Sandeep Mehta
Mob:-9584058078
e-mail id:- s.mehta_09@yahoo.com
Dewas (M.P)
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I had purchased a spice mobile model QT-60, in november 2010. In starting february 2011 it got problem in which mobile had gone to head set mode and general profile was unable to active. I handover my set to my nearest service centre at Jamshedpur (Dhatkidih) for further repair. After one week I got my mobile repaired with an additional new problem of low volume. What is this? This is completely injustice with consumer.
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I have purchased spice M-6363 four months back...due to some problem in set i gave to nearest service center for repair.They gave me after 1 month when i gave to him..but after that the set is not working properly due to same problem...plz look after the problem and take seriously action and reply me as soon as possible to my e-mail id amitgarg2501@gmail.com
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This is to bring in your kind notice that i purchased a spice mobile handset model no. M 3636, Sl. no. 910050903332280, Battery no. ZSB0462202, Adopter no. SIC-17, Bill receipt no. 221 on dated 08/07/010 with one year warranty period from KEJRIWAL SALES, PO: RENUKOOT, Distt. Sonbhadra (UP). Then during this period my mobile is is getting switched off automatically very frequently and going to dead then i give my cell to shop keeper twice on dated 2/2/11 and 25/2/2011 for rectify the problem but they are not able to rectified the problem and problem is still persist. I asked shopkeeper to return back the mobile and give me new one on replacement of the same but he is not willing to do so. Due to this i am suffering a lot mentally and physically as well. I think such type of response from shopkeeper will definitely not suited for reputed company like Spice. In this regard i request you to pl. kindly intervention on the matter and arrange to replace the faulty mobile with new one. I shall be highly oblige.
my contact no is 9451634652.
My email id: vivek.m@adityabirla.com
Looking forward for prompt and positive reply..
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THIS IS TO BRING TO YOUR KIND NOTICE THAT I PURCHASED A SPICE MOBILE HANDSET NO. M 5161 VIDE INV. NO. 118405478 FROM SPICE RETAIL LT. CHOWK MATA RANI. LUDHIANA ON 4.7.2010
LAST TIME I GAVE IT FOR REPAIR AS IT AUTOMATTICALLY GOES IN SWITCHED OFF POSITION FEW TIME BACK D SAME PROB. OCCURS AGAIN NOW IT ADDED ANOTHER ONE WHICH IS OF DISTORTED SOUND OF BUILT IN EARPHONE SPEAKER I MEAN WHENEVER I SPEAKS WITH SOMEONE I LISTED HIS VOICE DISTORED AND SLOW I GAVE IT TO UR AUTH. SERVC CENTRE M/S HARSH COMMUNICATION CLOCK TOWER, LUDHIANA BUT AFTER 3 DAYS AFTER REP. SERVICE POINT HEAD IS ASKING ME TO SEND IT TO CHD. AND WILL GIV ME AFTER 21 DAYS. I AM REALLY VERY UPSET AS MY WHOLE DATA AND CONTACTS ARE IN IT. PL IMMEDIATELEY ARRANGE TO REP. THE SAME MY FM IS ALSO NOT WORKING IN WHOLE YEAR I HAVE VISITED 15 TO 20 TIMES TO THIS SERVICE CENTRE FOR THE PRODUCT MFGD.BY U PEOPLE. NOW CAN I B FREE FROM THIS TENSION. LET ME KNOW ON MY MOB. NO. 9569060600
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Dear Sir
My name is SUNIL KUMAR I have purchase a mobile M9000 on 7th MaY 2011 and the IMEI No. is 910603400038352, i am going to service center (workorder No. SUP263011600537) and repair CAMERA PROBLEM but after 13 DAYS, i am going again the service center but owner of service center not repair my mobile crectely called after 7 dayes come but 2 month past not repair camera problem. So please Replaced my mobile.
From SUNIL KUMAR
Mob:-9336149432
e-mail id:- sunilkumar1086@yahoo.com
Add. lucknow (U.P.)
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I am owning your spice duel sim D-88, which was purchased from your Panaji, Goa Agent/Sub-Agent M/s Bhate Brothers, D.B.Marg, Panaji, Goa. As my mobile charger was functioning, I had approached your Spice Service Center at M.G.Road, Opp.Don Bosco School, Panaji, Goa on 5/10/2011. They check my mobile and charger and said I wll have to buy new charger, which was not available with them and they would order from Company and would ring me after 7 days. I visited them today after 10 days to inquire.The Girl on the Counter, who lacks courtesy and basic PR inform me to wait for 4 more days, even without checking any records. I doubt if at all she has placed any order, as I was not given any slip or order number. When I insisted to see the manager/in-charge, she says there is no manager. I reminded her harassing consumer in this way will attract Penalty under Consumer Protection law. Then I left the Office. Soon I started getting PRANK MISS CALLS from mobile No.917798248114, which I presume is from this Service Center. I am yet to confirm it, to take legal action.
JOHN F.FERNANDES, Dona Paula, Goa.403004
Mob:09422643232 Email:johnf.fernandes3@gmail.com
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I have spice QT56 . My front glass is broken . Till last 3 months spice service centres at Ponda - Goa, Panaji _goa not able to provide front brokenglass.
Its miserable visiting and calling the service centres. Today i called up service area manager on the no. 9769812702.Hope atleast he can do something. hope management can do something. If not able to provide spares then shall shut down the sales...
pragoa@ yahoo.com
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Dev
Sharad Vaidya
Mahendra Singh
