Items of parcel stolen when sent by ST Courier
I had sent a courier to Calcutta from Bangalore via road by ST Courier the receipt number of which is mentioned above. I was told that the same would be reaching the destination in 2 days, but in turn it reached after 7 days. But the most astounding part was that only half the items of the parcel reached. One Bag worth Rs. 1100/- and a watch worth Rs. 2000/- were missing/stolen from the parcel. I called their office and other numbers mentioned in the site to complain but they kept on giving me different numbers to lodge my complain. Finally I landed up with the number 9176989326. I called this number on Wednesday and the man promised to revert back the next day. Obviously he did not revert. Moreover when I called again he pretended to be in a meeting and promised to call again. Obviously he did not call again.
Today since morning I’m trying to call this number and obviously he is not picking up. Moreover he has disconnected my line intentionally.
The negligence towards the customers in every front is just indicating the fact that this service is highly unprofessional.
I have no hopes for them to revert back considering the treatment I have got till now.
Please suggest what needs to be done??