[Resolved]  State Bank of India — blocked card

a copy of my letter to sbicards:
With ref. to my sbi card xxxx xxxx xxxx 7585,please provide me with the
following information,pointwise :
1. Why was my card blocked on 28th April 2013,and is still blocked,when annual fees and
any other dues,if any, have been paid on time ?
2.If any fraudulant activity,as alleged by your call centre representative,has been
observed,please let me know with documentary evidence about what efforts
(like telephone call,sms or email,or a letter),has your office taken to warn me or
inform me about the same.
3.Also let me know,alongwith documentary evidence,what efforts your office has taken to
inform me that my card has been blocked.
4.Also let me know why it takes 10 days to activate a blocked card when everything is in
order from the customer's end.Probably a new card application may take less time.
5.Also let me know how SBI Card will compensate me,by cash and by extending the validity
period for the 'blocked' period till the card is reactivated,
for the mental stress,inconvenience caused and loss of "blocked"time in annual
subscription period.
6.Also let me know if you have the policy to inform me that the card has been activated,
or it is left to the customer to find out by trial and error in front of the shopkeeper,
and suffer humiliation if the card is still"blocked'.
Repenting to be your customer,
yours truly,
dr.ajit kotnis.
(cell:[protected],in case you have not fed my cell no. in your system)
complaint no[protected]