[Resolved]  State Bank of India — Loan account not closed(not updated) for 7 months

Dear Sir/Madam,


This is Prashant Achari, Having SBI Credit Card No [protected].

Sorry to inform you that I'm highly dissatisfied with the SBI Credit Card service.8 months back i got approved pre-approved loan of amount 41, 000 and after that i closed the loan with correct procedure by calling to the customer care people. In reply i made the payment of Rs 26757.00 as suggested by the customer care people.

After that every month I'm getting some false statement to make the payment.
When i called regarding this, i got message from the customer care people that no need to make the payment, since FCR process takes time close my loan account.
This happened for verymonth and im getting the same statement from the customer care people, that no need to make the payemnet.
Really I'm frustrated of your service(Being known Good service).

In December again i called to the customer care regarding due amount.They discussed with the higher people and next day they called me and informed that next month bill onwards it will reflect on your card statemnt that my due is Rs 0.00.

Even i made Rs 451.13 on 21-january 2009.(This also informed by customer care people dated 21-Jan-2009 that you have only this amount to pay and within 72 hours of working it will show on your account)

After 6 day i checked in online statement, Still it is showing Rs 1, 348.46. due


Who is responsible for this? Whom should i contact for Credit card cheating? Is the the way of cheating the customer, being known good bank?.