[Resolved]  State Bank of India — Denial of core banking service with misbehaviour

I am a regular customer of State Bank of India (SBI) and hold my personal savings bank accounts with couple of core banking branches of SBI in India. SBI Personal Banking Branch (PBB), E-48, GK-1, New Delhi is denying to receive my cheque (not even in drop box) and update my SBI savings bank passbook since I do not hold an account with that particular branch. On argument Mr. S K Sandilya, Accountant (as he mentioned his name and designation on request) replied that they can update the passbook on payment of Rs. 10/- per update but they would never serve such a customer of SBI like me by receiving my cheque. He also mentioned that such cheques can only be submitted to any other SBI core banking branch which is not a PBB. Can a core banking branch of SBI behave so by denying core banking facilities and claim themselves as a core banking branch?

On the other day SBI Masjid Moth has also charged Rs. 10/- while updating my SBI savings bank account passbook which is with other core banking branch of SBI. Can a core banking branch of SBI charge so for a core banking facility?


The very concept of core banking system envisages that banking facilities should remain available to all customers, irrespective of the fact whether he is holding his account in particular branch or not. In fact it represents multi-locational and multi branch network which has become possible with the advancement of communication technology. The stand taken by the aforesaid branch is against the basic principles of CBS.