State Bank of India — atm withdrawlfailure

sir,
my name is solmanraj iam having account in state bank of india, acnt no is [protected] in amalapuram, east godavari, andhrapradesh.on 10th august i have credited an amount of rs 40000 to my account, on that day sbi atms are not working i went to the indianbank atm and i have withdrawl rs 20000 from my account but it was showing another withdrawl of rs 20000 and it was debited .so ical to the customercare and they said that wait for 72 hours, but nothing is their up to now, ihave given wriiten complaint and they said that it will take around 45 days, IT WAS THE MONEY, MUST BE PAID IN THE HOSIPATAL VAT I DO,