[Resolved]  State Bank of India — No Dues Certificate not issued

Dear sir,

I had gone through settelment and paid full amount as reply to my queries concerning charging of Service TAX, penalities etc. was not given by SBI card.There was difference of RS.800.00 which were debited to my account after issuance of settlement letter.I requested call centre to send me Statement of account for the period 1st Jan.'06 to May'07 but the same was not sent.Anyhow I paid Rs800.00 and wrote on cash collection slip that FUll and Final payment has been made under settelment and issue "No Dues certificate".Later on I followed up the matter with Call Centre and requested for No Dues Certificate. A representative of SBI Card came (Last year ) and collected the copy of Settlement letter.Now after 10 months another representative come at my residence on last Sunday i.e.19th October'08 when i Was not at home.He made arguments with my wife .He told her that he has come from Gurgaon and She has not offered him Tea, Snacks .She does not know the minimum courtesy to be extended to him.Also he scolded that if her husband was unable to pay loan why he had taken it?These facts were told to Ms Ritika ofSBI card Call Centre on 20th Oct.'08 and request was made for informing the name of the representaive and for issuance of "No Dues Certificate.
I shall be obliged if my following queries are answered :
May I know the Minimum Courtesy to be extended to the representatives of SBI Card ? May I know the name of the representative who was deputed at my residence ?May I know why my account is not closed even after 15 months (approx.)after full and final payment was received under settelment by SBI Card ?

Please arrange to issue "No Dues Certificate" and send me Statement of account for the period "Ist Jan.06 to date Rs.800.00 were deposited as full and final payment.

Looking forward for an early reply.
With regards.
Your sincerely
C.J.Ratra