[Resolved]  State Bank of India — Excess Charges for ATM Card & Cheque Books

Address:

Mumbai City, Maharashtra

Against my saving bank account in SBI, Sahakargram, Kandivli (East) Branch, I was issued one ATM card by the erstwhile State Bank of Indore 15 years back. This I got replaced by SBI ATM card subsequently as bank was taken over by SBI. However, every year the Bank deducts charges for 3 ATM cards - cards which were never issued to me. Last year these cards were blocked by the Bank so that excess charges are not levied. Yet, this year again I am charged for 3 cards despite the fact that the Bank record shows the wrong ones as blocked. When i complain, i get only one answer - the computer has made the error! They fail to understand that computer has no brains - what you put inside, comes out.

Secondly, the Bank's issues cheque books with 50 leaves against our requisition for 25 @ Rs 100 despite . their website indicating that 25/50/100 leaves are available.. Presently, as per RBI mandate, CTS-2010 compliant cheques are to be used hereafter but the Bank is charging the customers full charge of Rs 100! This I feel is not warranted as no other bank has charged and customers are forced to obtain because of RBI's mandate.
SBI needs to be more customer friendly and not harass them for petty and avoidable errors committed by the Bank.