[Resolved]  State Bank of India — Misbehaved by an employee of SBI Panbazar Branch,

Address:

Kamrup Metropolitan, Assam

Dear Sir,
I have the honour to state you that with the other huge number of customers, a group of Lawyers of Gauhati High Court who are also the office bearer of CONSUMERS’ LEGAL PROTECTION FORUM had to face an unwanted situation in SBI Panbazar Branch, Guwahati, Assam on 29th August, 2011 around 2.30 p.m. The gentlemen went to your Bank to deposit challan. With the other customers, the groups of lawyers also had to wait more than 1 hour in queue. Around 2.30 p.m. Mrs. Manowara Begum who was in the counter at that time rudely announce that she will not take any further challans that day. She rebukes the customers very roughly and starts shouting abnormally. She throws all the challans which was deposited in the counter to the floor of the bank. The customers who were waiting for more than one hour for depositing challans asked the lady about the reason of none excepting the challans. Then she misbehaved and humiliates the customers openly in such a way which I can’t describe in my language. She left the counter after creating an unwanted situation.
On behalf of the all deprived customers the group of lawyers filed a written complaint to the AGM of the said branch after facing the vigorous situation. In this connection I have to inform you that this is a common scenario which is created by that vary employee of your bank frequently which harassed the customers. Kindly take it a formal complaint and the action taken in this regard may be intimated to us. Thanks.

SAMYA BHARADWAJ
Director
Consumers’ Legal Protection Forum