[Resolved]  State Bank of India — Misguided by SBI

Address:Gujarat

Dear Sir/madam,

this is Vishal patel from Surat gujarat I am using SBI credit card 5241-xxxx-xxxx-6294. Last year I availed the loan of rupees 176000 From SBI where SBI stated that the ROI is 9.9. initially I refused to avail the loan as I was not needed. But after frequent calls I was made to think & finally I decided to avail the loan as the offered rate of Interest was very low. But Just when I calculated the Rate of interested been charged to me for this loan including GST+ proccessing fees is 20.20 %. Now I find myself helpless since very reputed organization like SBI is misguiding the customer by communating the wrong information. I had FD in banks at 10 % why should I even think to go for loan & that to at this much higher rate ?

This is completely loss of hard earning money. Now for pre closing they charged 3 % extra.

Is this the way to provide the services?

I am highly unsatisfied with SBICARD for misguiding the customer like me who never did part payment, no over due, no cash withdraw, not crossed credit limit...

request you to look into the matter & if SBI is ready to accept the deposit at the 70 % of what was offered to me I will finance them.

regards,
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Feb 3, 2016
Complaint marked as Resolved 
It was discussed with company's representative and discussed in depth and matter was closed by company. Thanks for your support
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Comments

SBI Card — misguiding and cheat from collection department

Hi,
My last months outstanding on SBI card was Rs. 6900/-
with the word with collection department SBI agree to reverse Rs. 1700/-
from total outstanding provided that I should pay Rs. 3000/- in last month.
I too agree on this and made payment on the same. But in new bill they don't added the reversal details of the same. I had a word with call center execetives, they said they don't have any details about the reversal.
I have a audio record of the words with SBI collection department.
I believe this is clear cheating from collection department of SBI card.

thanks,
-Jitendra

SBI Card — interest rate regards

my sbi card no [protected] >
name venkatesan.k> recently i accepted your offer of encash loan offer>
before accepting loan Ur executives promised me the three> assurances>
1. you will get loan at 22%demolitionon rate>
2.once u accept this loan u will become an exclusive> customer in futur loan u u will get at lower interest> rate(8-10%)>
3.all that given in written format with the back side of> the D.D itself.>
but, > once i receives the first statement i realise >
what ever assurances made by ur people all are false> commitments>
please make sure which agencies or people involves this> scam> try too find them>
at any means i am not going to pay the loan under current> terms and conditions>
i made several phone calls and written a letter also>
please forward ur reply with remedies as soon as possiable>
with regards, >
venkatesan.k
I want to complaint about SBI Collection executives from call centres from Gudgaon. Sometimes i don't receive there calls as i am in meeting or in traffic. they call on my landline ...it is an absolute mental harrasment of my family. If i ask them about this they say that this is computerised call and they cann't stop it. It is just rubbish...
I am SBI Credit card holder and my card no:[protected]. Last week I made settlement of my card account of amount Rs.23000/- in pune by 2 installments.
That is 10000/- cash and 13000/- by cheque dated on 26/06/2009.

The settlement executive charged 10000/- more for this settlement i.e 33000/- and given a bill of Rs 10000/- instead he had taken 20000/- from me and another bill of Rs .13000/- Cheque.When I asked about the bill for 20000/- he said lot of things has to be done for this.
But the settlement letter contains only 23000/-. i made complaint to SBi credit card Dept but no response from them.
Sbi should have specified effective rate of interest instead of simple rate if interest. So by hidding the effective rate of interest sbi tried to take the advantages of customer & extracted as much money as they can. A person who is can approach bank easily & can have loan at much lower rate why should he even think to borrow money at such high rate of interest.
Dear Customer,

We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@ge.com mentioning reference number 230310 in your mail to enable us to address your concern on priority.

Yours Sincerely,
SBI Cards
Email has been sent to you mentioned the reference number provided by you.

This is for your information & necessary action.

However if you require you can contact me on [protected] & [protected]@essar.com.

Waiting for the resolution.

Regards,

Vishal Patel
Mob:[protected]
Dear Vishal,

We tried to establish contact with you at 11:33 AM but we were unable to do so.Request you to please share a suitable time to call to address your concern on priority.

Yours Sincerely,
SBI Cards.
Dear Sir/Madam,

I am extremely sorry for not attanding your call as I was busy in meeting. If you can call me @ 6 PM I will be highly thankful to you.

regards,
Vishal Patel

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