[Resolved]  State Bank of India, Pithoragarh — MISLEADING THE CUSTOMER

Address:

Pithoragarh, Uttarakhand

I AM A REGULAR CUSTOMER OF STATE BANK OF INDIA, PITHORAGARH BRANCH (CODE 0700), UTTARAKHAND WITH (SALARY ACCOUNT NO [protected]) SINCE LAST SEVEN YEARS. ON 22 JUN 2011 I WAS REACHED TO STATE BANK OF INDIA, PITHORAGARH BRANCH (CODE NO 0700) FOR PERSONAL LOAN. MR BS BUSFUL, OFFG MANAGER-CUM-LOAN MANAGER WAS DIRECTED TO ME FOR LOAN CLARIFICATION TO HIS SUBORDINATE. HIS SUBORDINATE DENIED TO GIVE A LOAN FROM THERE BRANCH AND SAID YOU CAN APPROCH SBI NAKOT BRANCH OR YOUR PRESENT DUTY STATION BRANCH (i.e. SBI KASHIPUR BRANCH) AND ALSO SAID “HUM NA PURA UTTARAKHAND KA THAKA NAHI LA RAKHA HAI”. I AM AGAIN REQUESTING TO THE INDL AND TOLD THAT I AM HAVING SALARY ACCOUT IN YOUR BRANCH (i.e. SBI PITHORAGARH - 0700) HOW CAN SBI KASHIPUR OR SBI NAKOT BRANCH GIVE LOAN TO ME. THEN HE SAID YOU CAN TANSFER YOUR ACCOUNT FROM THIS BRANCH. AFTER REPEATED REQUEST AND COMPLAINT THE MATTER WITH CHIEF MANAGER ON TELE (MR ARYA WHO WAS ON MEDICAL LEAVE) THEN THEY (BOTH MR BUSFUL & HIS SUBORDINATE) ARE AGGRED TO GIVE A LOAN AFTER 3 MONTH. BEING A CUSTOMER OF STATE BANK OF INDIA, PITHORAGARH BRANCH THE FOLLOWING CLARIFICATION MAY PLEASE BE FURNISH :-
(A) WHY THEY ARE MIS GUIDE THE CUSTOMER TO TRANSFER THEIR ACCOUNT FOR LOAN WITH OUT CHECKING ANY DOCUMENTS. THEY ARE NOT ABLE TO GIVE A LOAN OR WHAT THE REASONS BEHIND THIS.
(B) STATE BANK OF INDIA, PITHORAGARH BRANCH (BRANCH CODE NO : 0700), UTTARAKHAND NOT MAINTAINING ANY VISITOR BOOK, COMPLAINT BOOK AND LOAN REQUEST BOOK ALSO. PLEASE CLARIFY THEY ARE NOT AUTHORISED TO MAINT VISITOR BOOK & COMPLAINT BOOK IN THEIR BANK.
(C) I AM APPROCHING TO THE BANK OF PERSONAL LOAN UNDER XPRESS LOAN SCHEME AND THEY GIVES ME A TIME FRAME OF 3 MONTH. IS IT REALY XPRESS LOAN OR SOMETHING ELSE?
MANOJ JOSHI
MOB NO [protected]