[Resolved]  State Bank of India — Non payment debit account

Address:

East Delhi, Delhi

I am account holder of State Bank of India, my saving a/c no.[protected], Branch Seelampur, Delhi-110053.
On 01.10.20110 at about 06.14pm, I went to an ATM Counter of J&K at
Naveen Shahadra, to withdrawn cash for Rs.1,000/-. After entering all require information the transaction processing was complete but payment was not made due to hang of server.
I got a slip from J&K ATM Machine, the details is below:-
J&K Bank, Naveen Shahadra, Delhi-110032.
Date: 01.10.11 Time:18.14pm ATM#0128
Card No.# [protected].
TXN. # 0231

Also print on slip
:- Sorry for the Inconvenience, Switch Not Available

Immidiately I contract with customer care the told that your account will not debited

On the next morning I checked the my Balance through Mini Statement at
Seelampur ATM Counter, TXT No.4938, but my account was debited Rs.1000/-. Immidiately contact Customercare and they told that the excess debited amount (Rs.1,000) will credited to your account automatically with in 24hrs.

Also I was given written complain at Seelampur Branch to Mr. Pradeep
(Accountant) on dated:16.10.2011. I was also met to Mr.Rajbeer Singh, Branch Manager of Seelampur Branch, Delhi-110053. I have asked to Mr. Rajbeer Singh & Mr.Pradeep, many times about my Complain, but they have turned a deaf ear to my problem.

I have complained in Customer Care & Complaint No.AT[protected], Dated:02.10.2011
I have given a new complained in Customer Care the Complaint No.OT[protected], Dated:31.10.2011.

Unfortunately till date after giving written complain (twice) to the
respective Branch Manager(Mr.Rajbeer Singh) & Mr.Pradeep, neither any reply was given nor my amount has credited to my account. I think this is a major security laps related to ATM.

MOHD. SARVAR
Saving A/c No.[protected].
Debit Card No.[protected].
Branch: Seelampur
Address: A-62, Welcome Seelampur-IV, Delhi-110053.
Mobile No.[protected]