[Resolved]  State Bank of India — systems error no solution

Address:

Mumbai City, Maharashtra

I use a sbi credit card in the month january 2012 i made a purchase of 33,000/-.In the month of february 2012 i converted my whole purchase in 6 flexipay instalment so my emi for 6 months used to come 5600 approx with some 200 approx interest every month for all 6 months.but when i received my statement i could find 33000/- converted twice as per the february bank statement my purchase was 33000/-+33000/-=66000/- where in i only made 33000/- purchase.i called the customer care immediately and they said it was an error from our side and it would be rectify as soon as possible and u only make payment of one amount i.e 5600+200 so i used to make that payment regularly.past 5 months i.e from february to september 2012 there was no rectification done and my payment due show was increasing.i made many attempts to rectify this error but their executive only say common dialogue that we are in the process and they just some pathetic number every time.i also drafted a mail to their nodal officer but it seems he is also not bothered sbi credit card never call they are robots with no customer satisfaction......'CaseID=[protected]' this is the case id which they have given and no resolution till date...for the reference i have attached their mistake