[Resolved]  State Bank of India — EN-CASH OFFER

Address:

Tamil Nadu

Dear All

With deep regret I wish to inform you that my query which was escalated on 18.09.10 has been replied over by Ms.Catherine Senior Executive on 13.10.10 inspite of several mails that the request cannot be considered as the en-cash offer date has already expired.

My SBI Card No : [protected]
Name of the Card Holder : S. Vinod Kumar

In this regard I wish to understand the following.

1.If you are not going to consider the request and say no to the customer why have you taken such a long time to revert for which I have send more than 20 reminders and I have called your customer care no of times and holded each call around 20 minutes.

2.Why are you sending a reply to the customer without the name of the person who is answering the query by just mentioning as AVP – Customer service. Are you people at SBI are coward and you are really not able to face the customer.

3.Query escalated on 18.09.10 was replied on 13.10.10 over phone by Ms.Catherine for which I have send number of email reminder and I have even spoke to Ms.Catherine Senior Executive on 05.10.10 (Tuesday) and she has promised me to revert on the status of the query on 08.10.10 (Friday) but I have not received a reply from her end. I have again called the customer service on 11.10.10 (Monday) asking for Ms.Catherine Senior Executive where I have been ask to hold the call around 15 minutes and later it was replied that she would make a call back within ½ hour as she is very busy with another customer call. Why are you people not brave to face the customer and agreeing to make a call back to the customer in your leisure hour. I have received a call back around 1 hour and she has replied that she would revert on the query within 2 days. Why are you taking such a long time to resolve the query ,are you people really not ashamed for calling the customer repeatedly and asking to extend the date for solving the query.

Since SBI card is the company which is being operated according to your own whims and fancy without considering the customer benefit and do not have a proper way of handling queries I believe this is the right time to take a call whether I should continue using your useless service. You simply keep calling the customer when you sales department are very eager to achieve the target and you do not specify any date for taking the offer to the customer and when the customer comes to you asking for the offer you say the same has expired. It is really pathetic. I have also written my escalation mail to Ms.Divya Dhody VP Customer service and Nodal officer for which also I have not received any revert from your end.

Kindly provide the below details as soon as possible.

1.Reply to my mail stating the reason for not considering the request.
2.Reason for the delay in reply for the query escalated on 18.09.10
3.Formalaities to be done for the closure of Credit Card.

With deep Regret.
S.Vinodkumar