[Resolved]  State Bank of India — Pain to the core for the customers

Address:

Tamil Nadu

Today(15/11/2010) I asked the status of my card(Appli No. B[protected]). Already there are 2 credit card statements has been generated for payments. The fact is I am yet to receive my credit card, PIN numbers and any statements. Now I feel any how the recovery man can find out wherever I am on the earth to collect money for "UNDELIVERED CARD" .

To whomsoever it may concern:
A real story drama of “Undeliverable Card” made by SBI card and Firstflight Courier and still running more than 100 days only in Gurgaon and Chennai.
Special technique: Making insufficient address from sufficient address.
I
I have opened a savings account and deposited Rs 21300/- to the Nanganallur SBI Branch on 18th August 2010 after the assurance of Gold Credit Card Scheme. After all verifications with originals of my driving license, ration card and pan card etc., I have opened and got my savings account passbook and deposit certificate. Mr. Prakash of SBI Nanganallur Branch has serviced and assured me that my card will be reached to my residential address within 10 days.
Details: SBI savings account:[protected], Nanganallur Branch, Chennai-600061. Application form no. B[protected].
Firstflight courier : Consignment number: CC6587026 and again given umpteen number of times address and mobile numbers, the 2nd time: Consignment number: CC7043896.
SBI has started their usual extraordinary service and they told me and also SBI card portal shown that your Gold Credit Card will be dispatched within 10 days. However, I appreciate the SBI way of telling 101 reasons for 101 days to the customers and really SBI’s thought provoking way of answering illogical reasons are highly appreciable.
I have undergone more than a baby delivery pain during these 100 days of delivery and till date no sign of relief of delivery pain. However, I would have told address of my residence to umpteen number of people and answered umpteen number of calls of SBI and made many personal visit to SBI branch , Nanganallur. SBI Card staff has come twice to my residence for residential verification. In spite of all verifications, and repeatedly told to concern people about my address with mobile numbers still my address is insufficient.
I really got fed up and sickened to find out the way of making my address at least sufficient if not anything in my life.
Hence I would like to know the SBI way of making “Sufficient Address”. However one of my friend suggested that make somehow due of Rs.100/- to SBI and it will make any insufficient addresses will immediately will become well known address not only to SBI but also for the entire neighborhood community.


Consignment Number : CC6587026
Date Serving Location Status
09-Oct-2010 Gurgaon Despatched From Origin
09-Oct-2010 Delhi Arrived At Hub
09-Oct-2010 Delhi Despatched From Hub
11-Oct-2010 Chennai Address Insufficient
13-Oct-2010 Chennai Party Not Available
14-Oct-2010 Chennai Address Insufficient
22-Oct-2010 Chennai Departure From Destination (RTO) - Address Insufficient
Second Time
Consignment Number : CC7043896
Date
Serving Location
Status
30-Oct-2010
Gurgaon
Despatched From Origin
03-Nov-2010
Chennai
Address Insufficient
04-Nov-2010
Chennai
Address Insufficient
09-Nov-2010
Chennai
Address Insufficient
10-Nov-2010
Chennai
Address Insufficient
11-Nov-2010
Chennai
Departure From Destination (RTO) - Address Insufficient



I would like to know the logic of the following observation by your Chennai Staff:
On 13th October shows “ Party Not Available”
On 14th October shows “ Insufficient Address”
I was very much available on 13th October 2010 at the above mentioned address. How come the much verified residential address for Credit Card becomes “insufficient” for more than a month with this current mobile world.
The second consignment CC 7043896 is also says the same old story inspite of providing a more details with land mark to Chennai Office.
I really do not understand the logic behind these logistic errors.
I feel that many reasons would have not taken place and would have delivered a month ego if the real interest has shown a little.
I really interested to know the SBI way of making insufficient address to send a “Gold Card” because after 100 days effort still maintaining the status of showing “ will be dispatched within 10 days”.
No wonder a SBI recovery man may soon will find out wherever I am on the earth to collect non payment for my credit card payment for running 100 days of “Delivery Card” produced by SBI Card and Firstflight Courier.
I solicit your cooperation to make my address at least “Sufficient” to relieve my all delivery pain in future.